Source: GameStop Now Accepting Returns Of ‘Defective’ Cyberpunk 2077

Illustration for article titled Source: GameStop Now Accepting Returns Of ‘Defective’ Cyberpunk 2077
Image: GameStop, CD Projekt

GameStop has joined the growing number of retailers that are fully refunding customers who bought Cyberpunk 2077, according to an internal memo acquired by Kotaku.


The memo instructs GameStop employees to accept Cyberpunk 2077 returns on PlayStation 4 and Xbox One, even if the game has been opened, and label the games as “Defective” before shipping them back to the GameStop warehouse.

Kotaku has contacted GameStop for more information but did not hear back before publication.

The company’s official return policy states that full refunds are typically only available for unopened products, making this new policy an unusual exception. Customers wanting to return Cyberpunk 2077 will still need to do so within 30 days of purchase.

Due to numerous issues with Cyberpunk 2077's performance on PlayStation 4 and Xbox One, retailers like Best Buy, Sony, and Microsoft have loosened their return policies. Cyberpunk 2077 developer CD Projekt has also promised to reimburse dissatisfied players should they be unable to get refunds elsewhere.

Staff Writer, Kotaku



Again, I’m sorry, this game is NOT broken. Does it not run optimally on a base system, sure. Most of the big bugs were squashed in the first few patches and it even runs better now.

Does CDPR deserve a drubbing for the game not being properly delayed into next year to be polished(pun)? Yes.

Do they deserve the full on HATE I’m seeing from people who haven’t even played the damn game but saw a few clips from the unpatched version? Not at all.

Most people I’ve talked to who’ve actually played the game, yes even on base consoles, have either loved it despite the performance or said it’s not as bad as people are making it out, but if you believe Twitter or comment sections like this you’d think it was worse than ET on the 2600.