Illustration for article titled Some iMafia III/i Deluxe Editions Went Out Without Activation Keysem/emem/em

Players purchasing the physical copy of Mafia III’s PC Deluxe Edition through retailers like Amazon and Best Buy are not receiving activation codes for the game, leaving them unable to play.

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The physical version of Mafia III includes six discs and is meant to come with a game manual that contains a product key to unlock the game. The package doesn’t come with a manual. People are justifiably upset.

Illustration for article titled Some iMafia III/i Deluxe Editions Went Out Without Activation Keysem/emem/em
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Some customers claim that they have received refunds from Amazon while others are being informed that they need to completely return the game first. Customers purchasing from Best Buy have been advised to ask for an exchange or to contact to 2K directly.

Many customers are having trouble getting information from 2K’s customer service and have instead taken to Twitter for answers. Customer support seems tied up.

“We’ve been seeing support response delays due to high launch traffic,” the customer service account tweeted. “Sorry for any frustration—we’ll answer your ticket as soon as we can!”

Kotaku has reached out to 2K. For now, the situation surrounding the PC Deluxe Edition seems fraught. It may be best to steer clear.

Former Senior Writer and Critic at Kotaku.

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DISCUSSION

Two negative Mafia III posts today. And another the other day about it being capped at 30 fps on PC. (Though it’ll be patched out later)

I’ve never been impressed with these games but I was hoping I could enjoy this one. Looks like I’ll have to wait a bit before buying it. Though, I’m absorbed into Gears 4 and Battlefield 1 comes out soon to.

Seems like this game should have been delayed. With its current issues and competition, it won’t be getting many sales. Here’s hoping it’s 30$ on winter sale.