Does Sony Owe You Anything For The PSN Outage?

Illustration for article titled Does Sony Owe You Anything For The PSN Outage?

The PlayStation Network has been down for a solid two days. We don't know when it will end. All we know, in its third day, is that Sony says an "external intrusion" is responsible for the outage. All multiplayer gaming is conked. Some downloadable titles are completely unplayable. (Those good old title updates are still being served, though.) Does Sony owe anyone anything for the inconvenience?

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Remember, this isn't the first time the PlayStation Network has suffered prolonged outages. Last February, a clock error in older models of the PlayStation 3 confused 2010 for a leap year and prevented users from signing into PSN. And, of course, attacks earlier this month by Anonymous succeeded in bringing down PSN intermittently, at least until Sony's security contractors figured out how to block them and Anonymous itself called off the operation.

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This, however, is much more than a DDoS attack taking things out of commission for a couple of hours. We'd been told to expect an outage at least as long as a couple of days. And when PSN is down, that means access to the PlayStation Store and all multiplayer gaming are gone, and even certain titles are completely unplayable, online or offline.

Should Sony offer anything to their PSN customers? Are they even obligated to? It's tricky because, unlike Xbox Live, you can take advantage of all online multiplayer features with a free account over PSN. So for millions of users, the service most often used over PSN is "free," (or at least assumed into the retail cost of the game.) Were this Xbox Live, we'd likely be seeing free months tacked onto folks' Gold subscriptions left and right.

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Maybe that should happen for subscribers to PlayStation Plus, but offering everyone a free month of that would look to some like a cynical way to hook people into the service. Not to mention existing PlayStation Plus subscribers would see some dilution of the exclusives and offers they get through the service during that freebie period.

A free downloadable game? If it's one published by SCEA, perhaps. More likely we'd see some kind of secondary offer - a movie rental or a piece of downloadable content.

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Still there are some games that cannot be played at all because of DRM requiring you to log into PlayStation Network - notably Capcom's Bionic Commando Rearmed 2 and Final Fight. I own both. Should I get some kind of refund or credit to my PlayStation wallet? With more than 70 million subscribers, even a dollar credit to everyone makes this an extremely expensive gesture for Sony.

Maybe, if this really is an external intrusion, and PSN has been brought down through no fault of Sony's, maybe it doesn't feel compelled to offer anything. And maybe you don't feel they should either.

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I'm curious of your feelings on this. We've set up a poll below, leaving an open-ended reply if those choices don't appeal to your sensibilities. And if voting there still doesn't get it off your chest, that's what the comments below are for.

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DISCUSSION

Sloopydrew
Sloopydrew

Obviously Sony owes ANYONE who paid to for the Plus account cash. And they owe the rest of us apology. But anonymous, despite their denials, are behind this and they owe PS gamers as well. They went from being Davids to Sony's Goliath to being petty sacks of crap. Itty-bitty kids with no moral-compass and even less integrity. I was a fan of this group for what they had done previously. I feel corporations abuse the consumer. I feel the consoles we buy are OUR property. But I also feel anonymous don't know their heads from their asses and screw everyone over in their misguided pursuit of "justice."

There are REAL problems in this world. Problems far greater than Linux being removed from a console. But Anonymous, with all their "V for Vendetta" hype ignores what's really important and sticks to what's safe. They're childish cowards with impressive technical knowledge. I was a fan of the group. I am now close to despising them. Here is a post I left on their official message board:

Dear Anonymous,

I have admired a lot of your work. I agree with you that a console you buy is a console you OWN and you are free to do with said console whatever you desire. But you wanna know what pisses me off? Some unknown cocksucking prick shutting down PSN the week I spent over $100 on SOCOM and PORTAL 2 to play ONLINE on PSN. Why should I be a casualty of your arrogant war? You flat, juvenile slobs are making a LOT of enemies. Including people such as myself who supported you. V from V for Vendetta, wasn't about hacking a stupid console. He was about changing the POLITICAL world. Educate yourself and do something PRODUCTIVE. Shutting down online gaming does NOTHING. It is NOTHING. You are NOTHING. But with your skills, you could change this world. You could expose Paul Ryan's budget for the scam it is. You could make a difference. Or, you could continue doing just what you're doing: playing stupid fucking games. Grow the hell up. NOW.

These people have the smarts to change the world. Instead, they're settling on changing the minds of open-minded people such as myself with their puny little piss-ant games. Anonymous, I have TWO messages for you: 1. SONY SUCKS 2. YOU MAKE SONY LOOK GOOD! Good luck with that, kiddies.