Cyberpunk Players Say They're Getting Refunds For A "Broken" Game

Illustration for article titled Cyberpunk Players Say They're Getting Refunds For A "Broken" Game
Screenshot: Kotaku

For some lucky people (like me, sorry!), Cyberpunk is running great and looks amazing. For many, though, especially on older hardware, it runs like shit and looks like ass. Not an ideal situation!

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As a result, there are more and more people reporting that they’ve asked for—and been given—refunds on the game, on both console and PC. This Reddit thread from the weekend kicked things off with a user claiming they’d called Sony’s US hotline and got their money back after speaking with a rep. There has since been a ton of other buyers saying they’d got refunds on Steam and the Microsoft Store as well, while purchasers on CD Projekt Red’s own Good Old Games platform are reportedly being offered either refunds or in-store credit.

Got my refund from Microsoft after playing for almost 2 hours. I was surprised they didnt hassle me about it.

I had 3 hours play. But it was barely 12 hours after buying the game.

Listed the issues, and they refunded me after an hour.

I had 8.1 hours of playtime on steam. My initial refund request got denied but sent in a second one asking for them to take another look and thankfully it did get accepted.

Not everyone has had the same success, of course, and many of those claiming they’ve got refunds report calling back multiple times or waiting on hold for sometimes hours at a time.

If you’re in this situation and considering a refund, your mileage may also vary depending on where you live, and how robust the consumer protection laws are there.

UPDATE: Two major Australian retailers have now begun offering refunds on the game as well.

Luke Plunkett is a Senior Editor based in Canberra, Australia. He has written a book on cosplay, designed a game about airplanes, and also runs cosplay.kotaku.com.

DISCUSSION

Broken game? Has a lot of issues, but 20 hours in and none were game breaking. All fixable stuff. The Witcher 3 was also riddled with bugs and i don’t rememble people crying like this. 

People really need to dig up that BIG RIGS Gamespot video review so people can see what a really broken game looks like.

What a bunch of fucking babies.