Cyberpunk 2077 Developers Are Sorry The Game Runs Badly On PS4 And Xbox, Offer Refunds

Illustration for article titled Cyberpunk 2077 Developers Are Sorry The Game Runs Badly On PS4 And Xbox, Offer Refunds
Screenshot: CD Projekt Red/Kotaku

Did you buy Cyberpunk 2077 on last-gen consoles? I did! It’s buggy and looks rough. CD Projekt Red is now sorry about that.

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In an official joint statement the studio writes, “First of all, we would like to start by apologizing to you for not showing the game on base last-gen consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One.”

The studio added that it will fix bugs and the overall experience. The first updates have just been released, and there are more coming.

After the holidays, two major patches are coming in January and February, with details announced prior to release. “Together these should fix the most prominent problems gamers are facing on last-gen consoles,” reads the statement. While CD Projekt Red admits that these patches won’t make the PS4 and Xbox One versions look like a high-spec PC or Sony and Microsoft’s new consoles, the studio promises that the updates should help close the gap between old and next-gen.

There were reports that refunds were being offered to unhappy players, which the studio has now confirmed. CD Projekt Red asks customers to use the refund system on PSN or Xbox for digital purchases. However, those who bought retail copies will need to try to get one in-store. If that is not possible, the studio is giving out an email address (see below) to hopefully assist. Note that the email will only be operational until December 21, 2020.

The statement, which can be read in full below, ends with a notice that PC players will also be getting patch updates.

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In case you missed it, read Kotaku’s Cyberpunk 2077 impressions right here.

Originally from Texas, Ashcraft has called Osaka home since 2001. He has authored six books, including most recently, The Japanese Sake Bible.

DISCUSSION

Dustin Anglin

The thing that continues to bother me, is it’s clear that CDPR made a game that was designed to push the limits of high end hardware, but still encouraged last gen console owners to preorder and purchase. They did this knowing that they needed last gen purchases to justify the cost of the game’s development, but also knowing they wouldn’t be delivering an experience that those purchasers could enjoy. Essentially they got people with less money to pay for a game that was only for people with more money. They taxed the poor to feed the rich.

I’m glad they are offering refunds, but it’s hard to get over how willfully crappy that decision was. :-/