Game Crazy, a now-defunct minor player in the US games retail space, operated for around a decade, kicking off in 1999 and winding down in 2010. Those involved with the chain, a subsidiary of Movie Gallery, will tell you its because increased competition squeezed it out of the market.
They're wrong. It's because a generation of store clerks were shown this training video, created in 2003.
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If you're watching from the start, and are thinking "it's not that bad", you haven't got to Zelda Scott at 1:14 yet.
[thanks James!]