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Riot, Blizzard, And Twitch Are Teaming Up To Fight Toxic Gaming Behavior

Illustration for article titled Riot, Blizzard, And Twitch Are Teaming Up To Fight Toxic Gaming Behavior
Image: League of Legends

For years now, gaming companies like Riot, Blizzard, and Twitch have been fighting online abuse and harassment in their own ways, to mixed results. Now they’re trying something different: Working together.

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The Fair Play Alliance is a coalition made up of over 30 different companies, including Riot, Blizzard, Twitch, CCP, and Epic, that aims to share research and lessons learned around gaming communities in the hopes of cutting down on “disruptive behavior.” The goal, Riot senior technical designer Kimberly Voll told Kotaku, is to create a consistent set of behavior standards between companies and a common understanding of the underlying issues that cause poor behavior in online communities. The hope is that developers won’t have to start from square one anymore when creating online games.

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“A lot of these challenges today are super intimidating,” Voll told Kotaku at the Game Developers Conference in San Francisco on Tuesday afternoon. “These are big cultural shifts. As an industry and as a society online, we’re trying to find our way. Having to be a company that steps out and says ‘We’re gonna be the ones to do this’ is kinda scary. This is an opportunity for all of us to say ‘What if we walked together as an industry?’”

Voll acknowledged that Riot has a long and storied history of mistakes in this arena, but that’s kind of the point: Games like League of Legends exemplify how difficult it is to bring communities back from the brink. Ideally, the Fair Play Alliance will allow other companies to directly learn from each other’s mistakes without stumbling into the same pitfalls.

“There’s a lot to share,” said Voll. “And we’ve done a lot of dumb things. We’ve learned a lot.” She added that Riot’s player behavior team, once among the more prominent voices in this discussion, stepped back from the public eye a couple years ago because they realized that their own efforts weren’t quite hitting the mark.

“Players were increasingly telling us they were unhappy,” she said. “That was us going sleeves-up and trying to figure out what was happening.” The team emerged with a new focus not just on disruptive players, but on the ways competitive games can make assholes of us all. Now they want to share what they’ve learned with the rest of the class.

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Illustration for article titled Riot, Blizzard, And Twitch Are Teaming Up To Fight Toxic Gaming Behavior
Image: Overwatch (by developer Blizzard, another member of the Fair Play Alliance).

The first step in that process is a day-long summit at GDC hosted by the Fair Play Alliance, which begins on Wednesday morning with a keynote by Voll. Developers and creators from Activision, Epic, Supercell, and more will openly discuss research, issues they’ve faced, mistakes they’ve made, and what they’ve learned in the process. (One of the many speakers, full disclosure, is my good friend Katherine Lo.)

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It’s a solid first step, but it seems like The Fair Play Alliance is still working to secure a foothold beyond that. I asked Voll what lies ahead, and she joked that while the Fair Play Alliance has a website, there are not many other tangible elements to discuss just yet. It’s still working to solidify things like shared resources, and a system that’ll allow developers to reach out to knowledgeable individuals when they’re struggling to solve abuse- or harassment-related issues.

In other words, the Fair Play Alliance is only just getting off the ground. The organization’s loftiest goals, like creating a consistent set of standards and rules across multiple multinational companies, will also require a lot of differently-shaped puzzle pieces to click together.

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“There are a lot of challenges when you’re trying to determine what good behavior looks like—or at least what bad looks like—on a global scale,” Voll said. Basic respect between individuals, she added, seems like an agreeable goal to aim for, but then you’ve got to consider what mutual respect even looks like in different cultures and groups. Close friends, for example, might hurl gobs of vile trash talk at each other, but they don’t mean it. The same verbal interaction between complete strangers would probably constitute a worst-case scenario. Or maybe not. Context is hard.

Illustration for article titled Riot, Blizzard, And Twitch Are Teaming Up To Fight Toxic Gaming Behavior
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But there are also benefits to forming a collective that includes companies with so many different origins and priorities. They can cover each other’s blind spots and, hopefully, hold each other accountable. I mentioned notorious League of Legends streamer Tyler1 to Voll, as an example of Riot and Twitch’s punitive systems failing in ways neither company saw coming—ultimately turning a problem child into a star instead of teaching him a lasting lesson—and Voll said she thinks communication via the Fair Play Alliance will stop something like that from happening again.

“I think this is a really good example of a spot where we can learn from one another and understand the repercussions,” she said. “On one hand, we’re very conscious of the slippery slope that is to step outside the game and try to impose values more broadly. On the other hand, every frickin’ thing’s online. There’s no IRL and online anymore. This is just all reality now. So streamers are ambassadors of culture bigger than just League of Legends or whichever game. They’re ambassadors of online life.”

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And if companies like Riot and Twitch don’t see eye-to-eye on players like Tyler1? Voll thinks that might end up being useful, as well.

“I think it’s also good checks and balances,” she said. “I think it’s great if Twitch is like ‘Hey, that seemed like a bit too much. Let’s talk about that.’ None of us are gonna get it perfect.”

Kotaku senior reporter. Beats: Twitch, streaming, PC gaming. Writing a book about streamers tentatively titled "STREAMERS" to be published by Atria/Simon & Schuster in the future.

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DISCUSSION

I’m curious to see where this all goes—and hopeful that it will lead to something productive.

There’s no 100% cure for people being assholes; no matter how great the community, or how well it is monitored, there will always be dipshits within the group that feel the need to be toxic, aggressive, or otherwise disruptive—and for many of those people, the motivations for their behaviors extend well outside (and therefore cannot be corrected within the context of) the community they’re disrupting.

That doesn’t mean that an attempt to curb assholish behavior shouldn’t be made, though—far from it. The more communities come together and say, “These are our codes of conduct, and we will not permit them to be violated,” the better those communities will be able to police themselves, and serve their members—having outside support, particularly from a coalition of developers, can only help in that regard.

And before anyone gets off on the, “aw, snowflakes can’t take it” bit, I’d like to offer two things:

1.) Games are meant to be a form of relaxation. When you, as an individual, pay for a copy of a game, you pay for the right to play that game. You do not pay for the right to behave however you please within a community that finds your behavior disruptive, harmful, or threatening.

So, yeah, hurl racist, sexist, homophobic, transphobic, ableist and otherwise bigoted language at your single-player games all you want. Demonstrate the limitations of your vocabulary to your heart’s content—but do it in an environment where others aren’t involved.

Your “right” to deliberately antagonize other people stops where your voice-chat access starts. This isn’t a “Free Speech” issue, because it’s not the government coming down on you for being an asshat—it’s a corporation saying, “Hey, TOU, asshole. Don’t like it, don’t play online.”

2.) It occurs to me that most of the folks who talk shit online aren’t likely to back it up in person. That’s not an invitation, but pretty much every troll I’ve ever met in person (and I roomed with one in graduate school for a very, very short period of time) has turned out to be a reedy, meek, cowardly little shit when confronted face to face with their own garbage.

In other words, the very folks screaming about “snowflakes” are usually the first to melt when exposed to even the first degree of heat as a result of their bullshit.

I’m glad to see these companies making a positive effort to clean up their communities. Here’s hoping it goes well.