Resident Evil: Revelations 2 has been out for a while now, but a pre-order glitch has been causing havoc for users, and Sony has yet to address it. This seems wrong.

A lengthy thread on the PlayStation support forum (and another on Capcom’s forums) has been around since late February, and details how a quirk with a piece of downloadable content for Capcom’s episodic Resident Evil has been causing problems for users elsewhere on PSN.

Some folks pre-ordered Revelations 2 on PSN because it came bundled with a set of retro maps for the game’s popular Raid Mode. Unfortunately, that map pack has yet to unlock for some users, despite the pack being readily available for purchase through PSN. It’s just...stuck.

Despite deleting everything and downloading the game’s content over again, nothing’s changed.

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About a month ago, Sony support marked it “solved” to let users know it was looking into it.

It remains a problem, however. Over the last few weeks, I’ve received a steady drip of emails from readers letting me know the issue remains unresolved, and they can’t access their content.

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The problem goes beyond a few maps in Resident Evil, however.

“The really, really scary thing here is that because of the map pack being busted, no one can restore their game licenses on their PSN accounts,” said one reader. “It causes an error.”

That’s a huge problem, and it’s not only impacting Revelations 2 players. It’s happening to Dying Light owners, as well, who are reporting an inability to install the game’s season pass. Phone calls to customer service agents result in being assigned a ticket but few resolutions.

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The connection between the two appears to be pre-ordering/pre-loading games on PSN.

“We are aware of the situation and are currently working with Sony on it,” said Capcom in a brief statement.

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“We are aware of an issue affecting some customers that pre-ordered Resident Evil Revelations 2 on PS4, and are working on a solution,” said Sony in a separate statement.

Neither statement, unfortunately, provides a timetable for resolution, any assurance it’s coming in a timely manner, or addresses why this has been basically ignored for several months now.

“Many of us from the thread have called Sony,” one reader told me, “down right begged them to simply just remove the entire REV2 game off of our accounts and not even give us money back, just so we can have our licenses fixed. Seems like only one or two people ever got help, the rest of us are, as we say here in Kentucky, floating up ‘shit creek’ without a paddle.”

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That sucks, and it’s unfair.

Rest assured, I’ll keep bugging both companies about the issue.

You can reach the author of this post at patrick.klepek@kotaku.com or on Twitter at @patrickklepek.