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Nintendo Apologizes For Metroid Dread Bug And Promises An Update

There is also a method to avoid the bug before the patch is released

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Samus from Metroid stands in the middle of the image, glowing green.
Ready to be patched up.
Screenshot: Nintendo

Near the end of the freshly released Samus comeback, Metroid Dread, some players are getting an error message that reads, “The software was closed because an error occurred.” Said error prevents the player from proceeding, because the game goes into a forced shutdown.

“A bug has been found in #MetroidDread that can prevent players from progressing under a certain condition,” Nintendo wrote on Twitter. “A patch will be released by the end of October to fix this. We apologize for the inconvenience.”

What causes this error? Towards the end of the game, if players destroy a specific door while they have a map marker icon for that door set on the map, the game shuts down, and the previously mentioned message appears on the screen.

That sounds incredibly frustrating, especially so late in the game. It’s not unusual for new games to have bugs and glitches, and thank goodness for patches. Bravo to Nintendo for getting out in front of the issue, acknowledging it, offering advice for a temporary fix, and announcing a forthcoming update. Plus, it’s nice of them to apologize, too!


In the meantime, there is a workaround. On its official support page, Nintendo has posted the following tip for those experiencing the error:

Restart the game and, before playing through this sequence, remove the door icon map marker to prevent this error from occurring.


Easy enough. Just make sure the door icon isn’t being displayed as that’s what is apparently causing the bug.

Nintendo advises players to update the game when the patch is released later this month. No exact word yet on a release date for the patch, but there’s only a couple of weeks of October left. Sit tight. It’ll be out soon enough.

In case you missed it, you can read Kotaku’s Metroid Dread review right here.