GameStop is changing its pre-order refund policy, Kotaku has learned. Now, if you want to get your money back for a pre-order you’ve placed, you’ll have 30 days after the launch of the game to get a full cash refund. After 30 days, you’ll get store credit. A GameStop spokesperson adds that “we have also empowered our stores with the extra capability of doing what is right for the customer,” so if you’re not happy with this new policy, a good strategy is to complain a lot.
This is expected and unfortunately for consumers a smart business move for Gamestop. They’re going out of business and by doing this they are going to save tens of millions of dollars from cash perorders that people are either too busy or just unaware they still have. Once they officially announce they are closing all their stores a lot of these customers would have flocked to cancel their preorders to get their cash back and now they can’t.