For the past six days, Diablo II: Resurrected players in the United States, Asia, and the United Kingdom have experienced intermittent difficulties when attempting to log in to the game’s online servers. Now, some are taking to social media to demand refunds.
According to Blizzard’s customer support Twitter account, the outages may be due to an issue affecting the game’s authentication servers, which can lead to players experiencing either “failed” or “slow” login attempts.
These server issues began after Blizzard patched the Xbox, PlayStation, and Nintendo Switch versions of the game on October 6. The patch appeared to be routine fare, addressing issues like player profiles not being able to share names with online characters they created, and players not being notified when the game linked to their Xbox Live accounts. One fix made it so that players were no longer prevented from creating a game in their region after they joining a game in a different region.
Blizzard’s customer support Twitter account has posted numerous updates letting players know it is aware of the issues they are experiencing, and of the team’s efforts to implement fixes. The account has repeatedly tweeted that “Today’s login and game creation issues have been resolved,” but these maintenance efforts seem to only temporarily address the problem.
Players have taken to both Twitter and Reddit to vent about the challenges they’ve encountered when attempting to play Diablo II: Resurrected. While some users on r/Diablo have made memes about the game’s login issues, others have stated that the issues are carrying them into “i would like a refund territory.” Yes, although Blizzard’s support Twitter account has repeatedly thanked players for their patience, some have clearly gotten fed up with the ongoing difficulties, and have started the hashtag #RefundD2R. “Damn guys, login problems are like once a day,” one person tweeted along with the hashtag, while another exasperated player commented, “same day, same time, same channel. This is unbelievable. 5 days in this shit.”
One player who requested a refund posted a response from Blizzard apologetically denying the request. Other players on Reddit said that Blizzard had denied their refund requests because of the amount of time they had spent playing the game prior to experiencing outages.
Updated: 10/14/2021, 4:10 PM
This afternoon, Blizzard posted a lengthy statement to its official forums addressing the issues players have experienced with Diablo II: Resurrected. The statement lays out detailed technical explanations for the causes of the issues. “In staying true to the original game,” the statement explains, “we kept a lot of legacy code. However, one legacy service in particular is struggling to keep up with modern player behavior.”
The statement also lays out Blizzard’s plans to address the issues, stating, “We can assure you that we will keep working until the game experience feels good to us not only as developers, but as players and members of the community ourselves.”
You can read the full statement here.