Controller Company Berates Customer, Then Penny Arcade. Bring Popcorn.

Illustration for article titled Controller Company Berates Customer, Then Penny Arcade. Bring Popcorn.

Reader Dave has sent us a rather interesting conversation he's had over the past few weeks with Paul Christoforo, a PR rep from Ocean Marketing, representing the makers of the Avenger controller accessory.


It is entertaining reading.

Initially the correspondence was between Dave and Christoforo, but once things get interesting he ccs us via our tips email address, and around the same time Penny Arcade's Mike Krahulik gets involved.

It's a long, entertaining mess, one which reflects about as poorly on a public relations representative as you could imagine.

To give you an idea of what's involved, here's an excerpt:

Yes it can be used with xtend play if you remove the stand and no one is allowed to cancel and re order if we catch anyone doing it we will simply just cancel your order all together and you can buy it retail somewhere else.

Things happen in manufacturing if your unhappy you have 7 days from the day your item ships for a refund. You placed a pre order just like any software title the gets a date moved due to the tweaks and bugs not being worked out and GameStop or any other place holds your cash and im sure you don't complain to activision or epic games so put on your big boy hat and wait it out like everyone else. The benefit is a token of our appreaciation for everyone no one is special including you or any first time buyer . Feel free to cancel we need the units were back ordered 11,000 units so your 2 will be gone fast. Maybe I'll put them on eBay for 150.00 myself. Have a good day Dan.

This is not a YouTube commenter, or a forum troll, this is the PR representative of a video game controller accessory company. But know that this is nothing compared to what happens when Krahulik gets involved. If you love internet drama, head here to read it all.


Just Wow! [Penny Arcade]


Well whatever. The kids a whiner, should have canceled his order if he didn't feel like waiting. The CSR or PR guy gave as good as he got. Like it or not. It may not be professional but neither was the person writing the letter in the first place.

I was in commission sales and I talked to the customers the same way they spoke to me. If they didn't like it then they can go someplace else. Didn't care and never got a warning or fired for treating an asshole like an asshole.

As far as the PAX guy getting involved he was a total ass hat for handling it the way he did. He decided to choose sides not knowing the full situation. The customer is not always right, especially when it's not your customer.

But like I said whatever. Interesting product and the correspondence does nothing to influence me one way or the other. I don't think I would pay $50 for the device anyway. Maybe it will provide ideas to future controller design and construction.