The problems were first spotted yesterday afternoon, with the Times noting it was looking into the matter. Streak data wasn’t stored by Wardle and isn’t stored by the Times, so errors popped up on the user-facing end, since that data is stored locally, a combination of the user’s device, browser, and URL they use to access the game, Jordan Cohen, executive director of comms for the Times, told Kotaku via email. Yesterday evening, the Times identified a fix, and says it’s largely remedied by now.

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“As of Friday morning, we believe that stats and streaks should be carried over for the vast majority of Wordle players,” Cohen said. “We are seeing some reports of users continuing to have issues, and are investigating and engaging with these users.”

If you’re still not seeing yours, you need only open Wordle in the same browser on the same device you typically play on. If that doesn’t do the trick, the Times suggests using the URL you initially used to access the game, which should automatically redirect you to where the paper lets Wordle live. (Wordle was initially hosted on “https://www.powerlanguage.co.uk.” Now, it’s “https://www.nytimes.com/games/wordle/index.html.”)

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“Not everyone will be redirected immediately. We expect the overall audience of Wordle players to redirect gradually, as the old site may be still cached for many of them,” Cohen said. “This is expected, and when the cache expires (over the next few days) they will be redirected.”

Provided you can’t get your streak back, well, look at it as the chance for a fresh start. To that end, you could brush up on our tips for the game, or you could just fall back on the mathematically determined “best” starting word.

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But the easiest way to build up a new streak might be an unintentional bug that popped up after Wordle’s migration: In rare cases, Cohen said, some players experienced a repeated puzzle today. Hey, take your wins where you can get ‘em.