Steam Introducing Community Comment Moderation

Illustration for article titled Steam Introducing Community Comment Moderation

Beginning on September 25, a moderation team at Valve “will start reviewing reported discussion posts in all game hubs on Steam.”

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Developers can opt out of this universal system if they like, but otherwise any time a user reports a comment in a game’s community area, it’ll be “added to a queue for our moderation team to review”.

If that comment is found to have violated Steam’s (quite strict) community guidelines, it’ll be removed by the moderation team, while repeat or extreme offenders will have action taken against them.

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Valve has long monitored stuff like user reviews and screenshots, but this will be the first time it’s intervened in community discussion, something the company has traditionally “been hesitant to get involved in”, because Valve “didn’t want to step on the toes of game developers that want to have their own style of communication with players and their own set of guidelines for behavior.”

The company explains in this blog that the reason for this move is actually down to developers, who “would actually prefer for us to take a more active role in discussion boards, at least to the extent of handling posts that are reported by other players.”

You can read the full community guidelines here, while there’s a detailed rundown of Valve’s “best practices” for moderation and banning here.

Luke Plunkett is a Senior Editor based in Canberra, Australia. He has written a book on cosplay, designed a game about airplanes, and also runs cosplay.kotaku.com.

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DISCUSSION

bakamoichigei
Bakamoichigei

I’m all for it if it means they’re going to crack down on the garbage that piles up in so many Steam discussion forums... Every time I look, there’s pages and pages of asinine troll threads that have to be waded through to find anything... It turns the forums into a cesspool, and the individual game devs never want to police their communities themselves, because it only leads to backlash.

There’s a not-insignificant number of people out there who still haven’t figured out that the right to ‘free speech’ doesn’t mean the right to ‘be an asshole with impunity.’ and the second you lock their shitty threads or ban them, they start crying “BUT MUH RIGHTS, WOT ABOUT MUH RIGHTS?!” Fuck your ‘rights’, countless wrongs don’t make a right, fuckface. 🤬

So anyway, yeah... I say let Steam take the heat for aggressively moderating the shit out of the service’s troll infestation. The world will be a better place for it and the devs don’t have to worry about the backlash from doing what’s right and removing problem users, they can just be like “Welp, Steam did it, it’s out of our hands!