Sony Reveals More Details On PlayStation Network Hack and Its Plans To Fix What Went Wrong

Illustration for article titled Sony Reveals More Details On PlayStation Network Hack and Its Plans To Fix What Went Wrong

Sony Computer Entertainment has issued an update on last week's "external intrusion" on its PlayStation Network, an attack that forced the network offline and may have exposed the personal information of millions of members.

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On the company's PlayStation.blog, senior director of corporate communications Patrick Seybold writes that the PlayStation maker will be "taking steps to make our services safer and more secure than ever before."

That includes "a new system software update that will require all users to change their password once PlayStation Network is restored." Presumably, that software update will come to both the PSP and PlayStation 3 within the week. Currently, PSN accounts are locked out of the system, making a change to personal information and passwords impossible.

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Furthermore, Sony says it is "initiating several measures that will significantly enhance all aspects of PlayStation Network's security and your personal data, including moving our network infrastructure and data center to a new, more secure location, which is already underway."

Sony writes that it still plans to have its PlayStation Network back online by next week, offering the caveat "we want to be very clear that we will only restore operations when we are confident that the network is secure."

For PSN account holders who may be concerned about the damage already done to their personal information or credit cards, Sony offers the following updates.

On the safety of your personal and financial information...

The entire credit card table was encrypted and we have no evidence that credit card data was taken. The personal data table, which is a separate data set, was not encrypted, but was, of course, behind a very sophisticated security system that was breached in a malicious attack.

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On the credit card details that PlayStation Network and Qriocity do and do not store...

While all credit card information stored in our systems is encrypted and there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained. Keep in mind, however that your credit card security code (sometimes called a CVC or CSC number) has not been obtained because we never requested it from anyone who has joined the PlayStation Network or Qriocity, and is therefore not stored anywhere in our system.

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Additional details (and what appears to be bordering on an apology) can be found at the PlayStation.blog.

Illustration for article titled Sony Reveals More Details On PlayStation Network Hack and Its Plans To Fix What Went Wrong
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Q&A #1 for PlayStation Network and Qriocity Services [PlayStation.blog]


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DISCUSSION

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It's been pretty depressing looking at the news about the PSN security breach the past few days. It seems that a lot of people are angry at Sony for getting their shit hacked and for the way they've handled the situation after the breach. And it seems like everybody's out to sue Sony's ass now.

There's just a ridiculous amount of negative energy in the atmosphere and it looks like everybody's just directing it all at Sony. Like it's their fault that they got hacked and the actual hackers have nothing to do with the whole debacle.

In all honesty, the way Sony handled the situation left a lot of room for improvement, yes. But it's not exactly like they screwed up everything either. It even turns out that some things were taken care of a lot better than people had initially feared.

It's just sad to see people turn against Sony for this. It's not like people had much complaints about the PSN until now. And then this happens and suddenly people start talking like Sony are the bad guys here.

They're just blaming Sony 'cause we don't know who the hackers are.

I've even read some wild accusations from PS3 owners saying that this was just a plan by Sony to shut down the PSN and fix some shit there and make it look like there was hacker attack. I mean... WHAT!? What the fuck are you talking about?

This shit has gotten way out of line. It doesn't even make any sense. It's just downright ridiculous. That sounds about as reasonable as blaming Sony for grandma's diabetes!

Can't people just give Sony a break and wait for some facts before they start talking like Sony is the biggest gang of thieves and frauds in the history of thieves and frauds.

Come on, kids. Try to remember Enron.

EDIT.

Now I'm just waiting for the haters to come and hate on me for siding with Sony and being naïve and whatnot.