Since last night PC fighting game fans have been able to download the first three gigs of Mortal Kombat X on Steam — and that’s all. Understandable frustration follows.
Mortal Kombat X is testing out a new sort of install system on Steam, in which a smaller initial download is offered to get players into the game, after which the bulk of the data is streamed in the background. Ideally this would allow players to mess about with single player battles or practice mode while waiting out the rest of the download, sort of like the PlayStation 4 handles downloadable titles.
Except that downloadable data is not there. It looks like Mortal Kombat X Install packs 01 through 29 will be launched hours from now, timed according to a regular Steam noon-ish release. They should be available at the same time the Mortal Kombat X: Kombat Pack DLC unlocks.
The problem is there doesn’t seem to be any official indication of this. Mortal Kombat X shows up on the front page of Steam as a launched game. There is an official announcement detailing the streaming install process, but it doesn’t indicate that the download files aren’t available yet.
As many Steam community members have noticed, the size of the initial pre-load for Mortal Kombat X is about 3 GB. This is because we are using a new feature of Steam that allows the game to be played while the full download is streamed and installed in the background. As soon as the game is played for the first time, a batch of DLC content will appear in your download queue. Check the Steam client to see the download progress on DLC items labeled Mortal Kombat X Install Pack 01 through 23. You’ll be able to play the game while these downloads complete.
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At this point I can launch the game. The opening credit splashes roll, I get the streaming install message. I can tweak options. When I try to start the game, either single player or practice, it crashes immediately to desktop.
The Steam forums for Mortal Kombat X are filled with angry customers. Some have no idea what’s going on and demand their money back.
I want my money back
almost 300 player in my MK group (all) and me cannot play the game.
and no full game download
We all want my money back.
and We swear , We will not buy any game develop by NetherRealm Studios again.
Others are wondering why no official statement has been released clarifying the situation.
Why do we have no official statement?
This is the main reason I am pissed off. Nothing has been said about the issue and we’re still left in the dark about it. I have never experienced such a miserable, nonchalant attempt at a midnight release. What an embarassment.
And while there are players attempting to calm the angry masses...
Why is everyone going so apeshit?
People saying ‘FILE A LAWSUIT AGAINST VALVE! THEY STEAL OUR MONEY!’ Like how? I understand the global release can be annoying as I too want to play the game ASAP and the small Pre-Load shouldnt be a ‘new steam feature they’re testing’ when its such a big game, both in download size and popularity, just wait a few more hours and itll be ready to play while the rest downloads.
...those angry masses have a point. If I buy a game on Steam and Steam tells me that game is ready to download and play, then the game really should be available to download and play. The idea of a small download getting players into the game enough to play a few rounds while the rest downloads in the background is great. Making that small initial download available some twelve hours before the rest of the content required to play without explanation is outrageous.
Update 12:46 PM Eastern: Looks like the rest of the game is finally available, with all 29 DLC parts ready to download.