Microsoft Tests Steam-Style Refunds For Xbox One

Image via Reddit
Image via Reddit

Microsoft is testing out a digital refund service on Xbox One, although it’s currently only available to alpha testers and might not make it to the public. If this service does go wide, Xbox One players will be able to return games that are less than two weeks old and that they’ve played for less than two hours, just like Steam users can.


The news first popped up thanks to members of the Xbox Insider program, posting on Reddit. Microsoft says they’re simply testing out the service using that Insider program and have “nothing further to share” in regard to if and when this will be open to the public.

Here’s Microsoft’s full statement to press:

We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability. Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members. Insiders can learn more about the criteria for claiming digital refunds via the Insider Hub. Beyond that, we have nothing further to share.


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YES, YES, YES. I hope this goes over insanely well, because it will force Sony and Nintendo to adopt it too. But what I’m waiting for is the ability to trade in digital titles for store cash, like Microsoft talked about as a feature way back when, then when the ‘always online’ feature went over poorly, they never mentioned this again.

It’s not as if the idea is unheard of on consoles, Sony had something like it for customer service to use, because when a friend mistakenly bought Fluster Cluck, I was able to get a ‘one time’ refund and after that, the game could be no longer played. So the roots are there, even if they would need to be ironed out.