Microsoft Customer Service Is Not Spilling Any Durango Secrets

Illustration for article titled Microsoft Customer Service Is Not Spilling Any Durango Secrets

You may be tempted, now that Durango rumors are flying hot and heavy, to ask Microsoft's customer support representatives about the next Xbox.

One Kotaku reader tried that approach today. He even brought up the memo that was reportedly sent to Xbox employees earlier this week.


It didn't work.

Microsoft customer support ain't spilling. They want you to wait until May 21 for news on the next Xbox, which is code-named Durango.

Still, we thought this transcript between customer support representative Kris and Kotaku reader Curry was entertaining enough to be worth sharing. Don't read into Kris's answers too much: the memo could still exist, even if he or she hasn't seen it. But enjoy the conversation nonetheless.


Here's the transcript, completely unaltered:

You are now chatting with 'Kris'.

Kris: Hi Curry

Curry: Durango [the codename for the next Xbox] is designed to deliver the future of entertainment while engineered to be tolerant of today's Internet." It continues, "There are a number of scenarios that our users expect to work without an Internet connection, and those should 'just work' regardless of their current connection status. Those include, but are not limited to: playing a Blu-ray disc, watching live TV, and yes playing a single player game


Kris: How's your day going?


Curry: Good

Kris: As of this time we are only allowed to say for you to tune in this 21st of May for the announcement of the Next generation Xbox.


Curry: Can you tell me the name of it?

Kris: I suggest, dont believe with those rumors, for it may veer away from what the real thing is.


Curry: But is there truth to this "email"?

Kris: Unfortunately , were not allowed to say it, for we I may loose my job if I spill some beans. :D I hope you understand. :)


Curry: Pwese

Curry: Tell?

Curry: Y u no tell

Kris: Dont believe with those rumors.

Curry: i cant waIT

Curry: But why it was one of your emails

Kris: It was us who sent it? I dont believe so, they are very strict with information on this, eben us dont have much of an info.


Curry: No it said it was an email to all of the employees of Durango from microsoft Curry: is this true?

Kris: Nope. There was no email about that.

Curry: Are you on the record?

Kris: I suggest you just wait till the announcement on the 21st.

Curry: So there was no email?

Kris: There's was no official cascade about it, so dont believe with those rumors


Curry: So that email is fake?

Kris: But I'm pretty sure there are so much in store this coming 21st and the coming 201


Kris: 2013 E3 conference

Kris: Most likely its fake

Curry: But that email was fake, right? I don't want to believe something was false, so it is fake right?


Kris: With regards to that, Official annoucements will only be thru our websites. (

Kris: Don't believe with those rumors you're seeing on the web

Curry: KK Broski

Curry: ttyl

To contact the author of this post, write to or find him on Twitter at @jasonschreier.

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Jason.... seriously, why post this non-sense?