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How A Twitch-Owned Wiki May Be Inflating Streamers' Views

How A Twitch-Owned Wiki May Be Inflating Streamers' Views<em></em><em></em>
Illustration: Jim Cooke
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Twitch streamer Chris “Bognogus” Steinert was live on camera, reading an article about space exploration game No Man’s Sky on Gamepedia, online gaming’s equivalent of Wikipedia, when he discovered his own livestream playing at the very bottom of the page. Steinert was streaming his galactic wanderings to an audience of 3,183 viewers. One of them, it turned out, was me. On a hunt for stealthy Twitch streams, I happened upon Steinert at the very bottom of a long, rambling wiki entry about No Man’s Sky lore, autoplaying on silent in the abyss at the footer of the page.

I would later ask Steinert who made up his audience that day. Well over half of them were other people browsing Gamepedia, his personalized statistics gleaned from Twitch indicate. A few engaged viewers made comments in the chat box of Steinert’s stream, but the vast majority of the Gamepedia users “watching” him may have had no idea he even exists.

Digital marketing is a shady business. Last week, a lawsuit against Facebook revealed credible claims that Facebook had inflated its metrics for how long people watched its videos by 150 to 900 percent. “Facebook did not take verifications of its metrics seriously, did not address known problems in a timely fashion, and had never conducted an internal audit of its metrics,” the complaint reads. “All the while, Facebook continued to reap the benefits from the inflated numbers.” People who scrolled by muted, autoplaying Facebook videos, and their advertisements, were, due to quirks of calculation, essentially counted as viewers, the suit alleges. (Many companies, of course, including our own, place autoplaying ads on embedded videos on their websites.)

Who got screwed here? Advertisers, certainly. The complaint says these artificially inflated views impacted the market price for Facebook ad space. It’s a scandal in the world of digital video, an alleged fraud that induced advertisers to strategize around Facebook video and collectively dump some unknowable but likely vast sum into capitalizing on these too-good-to-be-true metrics. And there were other unintentional victims as well: the untold number of working journalists who lost their jobs as newsrooms run by smooth-brained executives decided to “pivot to video” because Facebook said viewers were flocking there, and the ad dollars were chasing them.

Kotaku’s investigation into Gamepedia’s role in Twitch’s booming streaming economy adds more questions about the sanctity of digital media’s click economy, which will reach $273.4 billion this year according to media research company eMarketer. It’s a Wild West industry that peddles a vague notion of “views” to traditional brands that want to get a piece of the content gold rush. After spending time on the internet titan Gamepedia, it’s become clear that the website has some strange role in bolstering Twitch’s streaming empire.

The Gamepedia entry for DOTA 2's Alchemist, which is capped by a live Twitch stream.

An optimist might view Twitch’s relationship to Gamepedia as savvy, above-board entrepreneurship; a more cynical onlooker might wonder if it’s more akin to the sort of thing that’s put Facebook in hot water—especially because Gamepedia is in fact owned by Twitch through a subsidiary named Curse LLC.

A Curse rep told Kotaku, “The Twitch embed is actually a replacement for other content that was less relevant to users. Gamepedia is a destination for gamers and Twitch’s focus is around content for gamers, so there it is a natural fit.” A Twitch spokesperson says that “The Twitch video player can only be initiated when the player is in view in the browser. When a viewer scrolls down the page, the player initiates once it’s in view. Views should not be inflated due to this technical setup.” They added, “Since the player only initiates when in view in the browser, any ad impressions would also be in view and counted as a viewable impression.” Twitch’s claim that Gamepedia’s setup does not result in view inflation is questionable considering data shared with us by Twitch streamers who have been embedded in Gamepedia. Kotaku’s investigation indicates that Gamepedia is apparently feeding huge numbers of unengaged, junk views to streams—sometimes in the thousands—and raises questions about the workings of the Twitch economy at large.

Twitch’s reach is unfathomably wide; its advertising page claims Twitch has 15 million daily active viewers who, on average, watch live gaming for about 95 minutes a day. It’s home to 2.2 million people who broadcast live video content, including game streams, heartfelt conversations with commenters, and big esports tournaments. In August 2014, Amazon purchased Twitch for nearly a billion dollars. Increasingly, Twitch is the company to beat when it comes to live-streaming anything. Advertisers have caught on, too. At the beginning of Twitch streams, an ad autoplays—maybe for Call of Duty, or Reese’s cups, or Verizon Fios—and these ads autoplay throughout Twitch streams as well, sometimes once every eight minutes. According to stats from SuperData Research, Twitch is on track to make $952 million in ad revenue in 2018.

Twitch has seductive numbers for advertisers. The question is whether those numbers are totally legitimate. For years, Twitch has been waging a bloody war against viewbots—bits of code that send phony viewers to Twitch streams and inflate their viewer count. And Scott Newton, the senior vice-president of Twitch’s revenue operations, emphasized in a call how scrupulous Twitch is about rooting out viewbotting or fraudulent views, adding, “I’d be surprised if anything shady is going on, especially with a company we own.” But in 2018, bots are passé, and view inflation appears to be happening in more subtle nooks and crannies of the internet.

The streamer M1ndr appearing at the bottom of a long Dayz Gamepedia entry.

A few weeks ago, I was scrolling through a Gamepedia entry for the survival video game DayZ when I found the streamer SadaPlays. His stream was embedded at the very bottom of a very long Gamepedia entry cluttered with niche rifle terminology and dry technical jargon. It began playing automatically and silently when I scrolled to the bottom of the page. I caught it halfway into an ad for first-person shooter game Call of Duty before SadaPlays’ DayZ stream reappeared. It looked like a couple hundred people were watching his avatar jog across a dreary field. He would later tell me that about 200 of them were Gamepedia visitors like me, based on the traffic stats provided to him by Twitch.

“I don’t think there’s anything untoward with all this,” Sadaplays told me later over Discord. “I really don’t. I think Twitch is just a popular website and people embed the streams.” Streamers Kotaku interviewed who have been featured on Gamepedia uniformly say the site has helped grow their stream’s audience, but most question how meaningful these views are in comparison to fans whose eyes are glued to their monitors, or are even halfway paying attention on a second monitor.

Gamepedia hosts 5.2 million pages of gaming content for an average of 133 million monthly visits, according to website data scraper SimilarWeb. It is owned by Twitch through a company called Curse, a network of gaming sites. Gamepedia told Kotaku that it’s primarily supported by ad revenue. If a user’s ad-blocker is off, a Twitch stream is embedded at the bottom of each of Gamepedia’s 5.2 million pages, which details everything there is to know about over 2,000 games. It’s not readily visible or apparent that the stream is there, but it does appear to start playing when someone scrolls down, often along with an advertisement.

(Twitch says that these streams do not autoplay immediately when the user loads up the page. Gizmodo Media Group’s senior product manager for video, Alex Mason, helped me confirm this. Curiously, if you load up the same stream in two different windows—one where it is in view, one where it’s not in view—the oldest message in chat appears to be the same in both. This indicates that something loads when you land on the page, although it’s hard to determine what that means.)

When I browsed dozens of pages on Gamepedia, the Twitch streams I saw playing fell into a few different categories: the top streamer playing the game discussed in the article at hand; Gamepedia’s own branded Twitch channel; and, sometimes, the stream of Ninja, Twitch’s most popular streamer, who has 12 million followers. (Ninja did not respond to Kotaku’s request for comment.)

Curse LLC’s “Advertising” page.
Curse LLC’s “Advertising” page.
Image: Curse

The impact of these embedded Gamepedia streams is as difficult to quantify as it is hard to grok. Curse’s main page showcases its enormous advertising capacity, including “live streaming & influencer units”—in other words, the streams appearing on Gamepedia pages. Curse’s biggest assets appear to be its ad delivery service, which help countless gaming websites monetize themselves, and the gaming websites it operates, including a couple mod sites or fan sites. What this all amounts to is a valuable audience. Eighty-six percent are male; their average age is 30; their average household income is $92,500; and over half are parents. Those are some big-money stats for advertisers.

Five streamers who were featured on Gamepedia’s pages told Kotaku that their Twitch view count has been boosted by dozens, hundreds, or thousands of viewers as a result of being embedded in Gamepedia. And for the most part, they say, those boosted numbers don’t result in more fans or a significantly more active chat, indicating that these autoplaying streams for the most part aren’t engaging Gamepedia readers. In fact, Gamepedia’s own Twitch channel, which appears in a large portion of Gamepedia pages, has a disproportionately inactive chat compared to its apparently huge viewership. Watching it for five-minute periods on three separate occasions earlier this month, the stream averaged about 12,000 viewers, yet an average of nine messages were sent. Channels with an average of 200 live viewers usually see 18 messages in five minutes, an expert on Twitch streaming who is anonymous for fear of compromising their relationship with Twitch told Kotaku.

Stats like this aren’t unusual among streams embedded in Gamepedia. One streamer named SirSlaw, for example, had his 805 viewers flooded by 17,357 Gamepedia visitors one day earlier this year when he was embedded at the bottom of a page—an increase of 2,156 percent. This increased his exposure on Twitch’s directory, which helped him accumulate followers. Thousands of the initial influx of Gamepedia views, however, may have been superficial.

Gamepedia’s own streamer attempts to explain this in a light-hearted video featuring a man wearing a naval hat and holding a glass of brown liquid. “Hello friends,” he begins. “Mr. Woodhouse here from the Gamepedia stream. Now, some of you have been asking some questions about why our follower count is so very low but our viewer count is so very high. And it’s quite simple really. We take the Twitch embedded function and we put it in over 2,100 Wikis that we own and operate. That way our Wiki viewers become our stream viewers. They’re all humans. They’re not bots.” He concludes by taking a sip from his glass. Nothing to see here!

In an e-mail, Curse a told Kotaku that “When live, the Gamepedia channel is typically selected for this embedded unit. On the Gamepedia channel, we cycle through playing different games, but often are featuring titles that are partners in our Official Wiki program.”

Mr. Woodhouse is right that the views come from humans—and, in fact, many of them have Twitch accounts. An informal experiment conducted by about 40 Gizmodo Media staff saw a Gamepedia-embedded Twitch stream’s numbers appearing to inflate and deflate in conjunction with us loading up Gamepedia, watching the stream and closing out the window. That implied that visitors to Gamepedia who have the stream auto-playing on a page they are reading are being counted as “viewers” of a video.

When asked whether there’s a good rate of conversion between Gamepedia viewer and a fan of an embedded Twitch stream, Curse told Kotaku, “We see a non-trivial amount of users who do engage with the unit and become new viewers, chatters, and followers for streams that are featured. It was our intent to provide relevant content to users while creating a positive user experience. While the content is there for all users, it is initially without sound and allows users who are interested in the content to quickly and easily engage.”

Anecdotal data from Twitch streamers and managers dispute that Gamepedia is converting even a significant amount of the people viewing pages with embedded streams to those streams’ followers. According to six instances of embedded streams in Gamepedia, for instance—which a source, who was given anonymity because they were concerned about their relationship with Twitch, provided to Kotaku—there was only an average of .4 click-throughs to Twitch per 1,000 viewer minutes watched compared to 2.3 click-throughs for four non-embedded streams. So if these embedded streams are serving to inflate the viewer numbers on Twitch streamers’ channels without gaining them tons of new fans, why are they there, autoplaying at the bottom of long wikis?

A couple of years ago, Omeed Dariani CEO of the Online Performers Group, a company that manages Twitch streamers, saw an enormous spike in one of his streamers’ viewership when they began working with Curse on a promotion. “We noticed that Twitch streams were being embedded across Curse sites in place of blocked ads,” he told me over e-mail. At first, he considered it to be a clever way to expose his streamers to new audiences while simultaneously giving exposure to sponsors. Dariani didn’t give it much thought. Then came Gamepedia.

“Gamepedia is one of the biggest sites in gaming. These embedded streams throw a ton of new viewers into the channels that are selected. Depending on the size of the channels involved and the time of day, these can be dramatic percentages of the audience. We’ve seen increases up to 700-800% on smaller channels and up to 50-60% on large ones,” he told me.

This has impacted the Twitch ecosystem in a number of ways, Dariani says. He’s noticed that some Twitch broadcasters prefer to play games that have lot of Gamepedia pages. Also, it means that a lot of streams’ new viewers are what he calls “low quality” for advertisers: “While they are actual human beings, [they] aren’t guaranteed to scroll to the bottom of the page to see the stream and, even if they do, there’s no way to know if they even understand what they’re looking at. . . Those viewers are unlikely to have the sound on and are very likely to close out or scroll back up immediately upon seeing the ad play. I’m guessing that’s not the experience the advertiser was paying for which will lead to more impressions, but lower engagement, viewed time and click-through rates, ultimately devaluing ads on the platform.” (Dariani continues to work with Curse.)

Twitch streamers are not obviously victimized by Gamepedia’s strange embedding methods, just as the victims of Facebook’s view inflation weren’t, first and foremost, companies like Buzzfeed that spam newsfeeds with videos. If anybody is victimized by a little injection of popularity, it’s probably advertisers. (Razer, Activision, and Verizon did not comment for Kotaku; Hershey’s says they “work closely with our partner streams/streamers to look at metrics to analyze what is or isn’t connecting with that audience.” Bryan Christmas, Twitch’s director of advanced media, told Kotaku that Twitch’s advertisers “put a lot of tracking tests in their ads they run on Twitch” and “monitor a lot of that stuff in conjunction with our own ad tech.”)

Curse’s advertising page demonstrating its “live streaming &amp; influencer units,” like the ones that appear on Gamepedia.
Curse’s advertising page demonstrating its “live streaming & influencer units,” like the ones that appear on Gamepedia.
Image: Curse

Granting this, for any independent analysis of impact on sponsors—or on the seeming scale of Twitch’s impressive viewership as a whole— we ultimately would need to know what Twitch counts as a “view.” Unfortunately, that information is on lockdown. Twitch says they are not selling brands on viewer numbers artificially inflated by Gamepedia or other Curse network sites. In an e-mail, a Twitch spokesperson told Kotaku, “We don’t report on Twitch player views per se, we report on reach and frequency of the advertising in the form of impressions, completion rates, click throughs, viewability and other standard media metrics. Twitch viewability scores far exceed industry benchmarks as reported by 3rd party measurement firms.” In a follow-up call, when Kotaku asked whether Gamepedia’s inflated views counted toward these impressions, a spokesperson was unable to answer.

The streamer SirSlaw, whose views were once inflated by 2,156 percent because of Gamepedia, believes that while there’s nothing wrong with Gamepedia-embedded Twitch streams at face, “the issue to me comes down to how we define ‘viewers.’” He continued, “Obviously, a lot of us find this wording a bit deceitful and unfortunately Twitch provides literally no way to delineate between who is *actually* watching and who is a ‘viewer’ (according to their interpretation).”

All of this is taking place in a broader context, and questions about what a “view” is are hardly unique to Twitch. Back in 2016, Gawker writer Kevin Draper—currently toiling at the New York Times—took a look at how digital video companies measure views compared to companies that broadcast on TV. His report centered on a Buzzfeed video on Facebook Live in which a watermelon was exploded using rubber bands. Buzzfeed advertised that it had 880,000 viewers at peak—a stat that mainstay TV companies ferociously disputed (a year prior, CNN had 712,000 viewers on average in primetime). The point of contention here was simple: Facebook’s impressive number wasn’t really comparable to what TV ratings organization Nielsen uses to measure viewership because it was measuring average minute audience, or the average number of people watching something each minute, something distinct from what TV ratings generally measure. (Nielsen has confirmed to Kotaku that Twitch uses Nielsen digital ad ratings, but would not describe what constitutes a view.)

The lack of transparency is entirely the point, though, if we do take Twitch at their word. Given what we know about how viewer metrics work and have worked, questions about them are not to be lightly dismissed by a liquor-swilling streamer.

Joost van Dreunen is the CEO of SuperData Research, which collects market data on gaming networks. “There are two perspectives. You can take a dystopian, sarcastic or cynical perspective or look at this more optimistically. I’ll go with the latter. They’re experimenting in finding new ways to expand their current audience. They’re probably running through a whole bunch of different efforts. . . How do we scale this? How do we go off-site and embed ourselves elsewhere and then bring that back to the mothership? Along the way, they have a whole bunch of different efforts, throwing a bunch of stuff at the wall. Along the way, there may be some glaring cases that don’t work at all. That’s the nature of iterative design.”

Van Dreunen’s more dystopian view is as follows: “A cynic would say, like Facebook and like YouTube, here is a video platform, a social platform, that’s trying to figure out how to generate lots of clicks and impressions. And let’s say there’s always going to be some inflation in those numbers. Some of those impressions aren’t measured correctly. There might be some overlap, there might be some false positives. I don’t think they’d do that on purpose.”

Angelo Damiano, who helps run PowerSpike, an agency that connects streamers to sponsors, thinks that Gamepedia’s embeds are good for Twitch and are not shady: “I wouldn’t compare it to viewbotting. There technically is someone watching the stream. Their stream is playing on a computer and there’s a person behind the computer. Viewbotting will make fake accounts and pump them into a stream.” As for the autoplaying Twitch ads, he said, “It’s just tough to say whether their attention is on the streamer at the moment.”

It’s tough to say definitively what is or isn’t going on with Gamepedia specifically and Twitch generally, which could fit into tech giants’ general policy of a policy of deliberate opacity. However, having spoken with streamers, analysts, agents and Twitch and Curse, what is clear is that few people involved seems particularly panicked over whether or not these viewers are paying attention to what they’re watching, or in fact watching at all—whether they are, in fact, very different at all from the very robots they’re prized for not being. In all of this, the companies are within the bounds that now obtain in technology and digital media, and seem well-positioned for a bright future.