Twice has Best Buy lured commenter I.Q.1 to its door with exclusive preorder goodness, and twice has he been denied. A cautionary tale, courtesy of Speak Up on Kotaku.
I just want to share how as a gamer I am extremely disappointed with the service Best Buy has provided me in my last couple orders.
First off when Mortal Kombat was released a few months ago I had preordered the game from GameStop. Once I found out that each retailer had different preorder bonus I looked into what each bonus was. GameStop had a classic scorpion costume and fatality where as Best Buy had Classic Sub-Zero costume and fatality. Sub-Zero happens to be a favorite for me so I cancelled my order with GameStop and preordered Mortal Kombat Tournament Edition from Best Buy. Once the game was released and my copy showed up in the with a Classic Sub Zero sticker on the box I was pumped, excited. I open the box and start installing the game on my Xbox.
While that's going on I start going thru all the papers and booklets that came with the box/game. For some reason I couldn't find my Classic Sub-Zero costume/fatality DLC Code. Of course I thought this must be some sort of error so what I did was I went to the Best Buy web site and under the contact us link there is a form to fill out . I filled out the form by providing all my info from the order and stating that there was content missing from my purchase in detail. Well needless to say I never heard back. I took to the web and found out that lots of people who order that game from best buy were in fact missing that DLC. Of course I was hoping since I contacted you guys about it that it would be resolved but no. I never heard back. As upsetting as this was life went on and I completely forgot about the matter.
Well now another issue arises. Once again I preordered a game from GameStop called Forza Motorsport 4: Limited Collector's Edition about two, maybe three months ago. Once I found out that again each retailer would get a different preorder bonus that being different in game vehicle and it turns out best Buy to me had the better vehicle (BMW 1 Series M Coupe) so I preordered from Best Buy and cancelled my GameStop order. This was almost a month ago and today October 7 I get this email from Best Buy
Thank you for your Forza Motorsport 4: Limited Collector's Edition (sku 2953607) pre-order on BestBuy.com. Unfortunately, due to an overwhelming demand, Best Buy is unable to fulfill your pre-order; as a result, your order will be canceled.
What I don't understand is why Best Buy would continue to take preorders if they don't know exactly how many copies of the game they would be receiving. I tried going back to GameStop and they stopped taking preorders a week ago. Also I checked Amazon, Microsoft Store and Wal-Mart and none of them are taking preorders for the Limited Edition. So now because of a mistake by Best Buy I will miss out on all the Preorder bonus features I was so looking forward to. I'm very disappointed, another game ruined. I'll never preorder another game thru Best Buy again. There's a comfort in knowing you have a game reserved/waiting for but now I will have the joy of tracking down this game which seems to be sold out everywhere. Thanks for nothing Best Buy.
About Speak Up on Kotaku: Our readers have a lot to say, and sometimes what they have to say has nothing to do with the stories we run. That's why we have a forum on Kotaku called Speak Up. That's the place to post anecdotes, photos, game tips and hints, and anything you want to share with Kotaku at large. Every weekday we'll pull one of the best Speak Up posts we can find and highlight it here.