EA: Banning Players For Not Reporting Bugs Is 'Not Something We Would Ever Do'

Illustration for article titled EA: Banning Players For Not Reporting Bugs Is 'Not Something We Would Ever Do'

Yesterday, we reported that the EULA on the Sim City Beta had alarming language that made it sound like players would get banned from all EA games if they failed to report a bug. Today, an EA representative reached out to us and issued the following statements:

The clause in the EA Beta Agreement for the SimCity beta was intended to prohibit players from using known exploits to their advantage. However, the language as included is too broad. EA has never taken away access to a player's games for failing to report a bug. We are now updating the Beta Agreement to remove this point.

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I sent a follow up asking for clarification, since it was obvious to me that players were scared at the possibility that EA would ban players. This was what I was told:

We have never taken away access to a player's games for not reporting a bug, and quite simply it's not something we would ever do. Players don't have anything to be concerned about there—just some language that was far too broad in the original agreement, and is being updated now.

We don't know what the EULA is being updated to, but it's good to hear that (arguably) nefarious actions in one game won't affect your enjoyment of all other EA titles.

DISCUSSION

The big problem with EULAs is they're too complicated. Every time we install a game or use an online service we're signing a EULA that's often pages long and filled with legalese. I don't know anyone who reads every word in the thing, and I suspect most of us don't even skim it. Yet EA is sticking things in their EULAs that even their reps recognize are "far too broad."

Most of the time when we sign one of these things we may not have a clue what sort of rights we've just signed away. When you bury something this blatantly abusive in there, it's not enough to say, "Whoops, we'll fix that." It should never have been in there to begin with.