Overwatch has serious issues with toxic players, and in recent months, those problems only seem to have gotten worse. Blizzard swears up and down that itâs working to improve player behavior, but according to game director Jeff Kaplan, those efforts are taking a direct toll on other aspects of the gameâs development.
In a new video, Kaplan explained that poorly behaved players have essentially poured toxic goop into the works of the Overwatch teamâs development machine, slowing down the creation of other features.
âWe want to make new maps, we want to make new heroes, we want to make animated shorts,â Kaplan said. âBut weâve been put in this weird position where weâre spending a tremendous amount of time and resources punishing people and trying to make people behave better.â
He then offered a concrete example: the recent addition of a reporting feature on consoles
âI wish we could take the time we put into having reporting on console and have put that toward a match history system or a replay system instead,â he said. âIt was the exact same people that had to work on both, who got re-routed to work on the other. The bad behavior is not just ruining the experience for one another, but the bad behaviorâs also making the game progressâin terms of developmentâat a much slower rate.â
That is unfortunate, but also a functional reporting system should be the absolute baseline as far as anti-toxicity and harassment tools go, and Overwatch already had one on PC. Players were justifiably perplexed that Blizzard took so long to add one on consoles, which makes Kaplanâs comment here come off as weirdly combative given how much Blizzard dropped the ball before finally addressing the issue.
In the video, Kaplan acted like player toxicity was this unexpected, unpleasant issue that the team is only now confronting out of obligation, even though countless other games have dealt with and continue to battle the same problems. Itâs not like this is new. If youâre running a large-scale multiplayer game in the year 2017, itâs par for the course, and resources should be allocated as such. Itâs worrisome to hear somebody in charge of one of the biggest games out there talk this way. This mentality is, I would wager, part of the reason things were able to get so bad in the first place.
The rest of the video is odd. Despite it ostensibly being about the Overwatch teamâs plan to fight âthe rising tide of toxicity,â Kaplan only lightly touched on concrete plans. He mentioned that people whoâve filed reports are now getting notified when Blizzard takes disciplinary action against players, though itâs only a âpilot programâ at the moment. He hopes to notify people more frequently in the future, so as to assure them that hitting the report button doesnât just open up a chute and toss all your exasperated rage into the void.
For much of the video, though, Kaplan just spoke in generalities about why toxicity happens online (anonymity, etc) and suggested that responsibility for fighting toxicity rests on the shoulders of the community. âThe community needs to take a deep look inward,â he said. âThink about all the times somebodyâs said something negative to you in the game and imagine now if somebody had said something positive to you instead. Thereâs a way to spread positivity that I donât think is really prevalent right now.â
To an extent, heâs right: if the communityâs determined to be a bunch of garbage-spewing rage weasels, even Blizzardâs best systems wonât be able to do much. Itâs pretty clear, though, that most players would like to just enjoy the game and be decent to one another. Kaplan didnât really need to spend so much time laying this all out. In light of how much people have been begging for clearer, more effective reporting tools and how little has changed so far, the video comes off as alternatively defensive and not particularly reassuring, given how vague most of it is.
The weirdest part is that Kaplan has outlined specific changes to reporting and punishment that the Overwatch team is hoping to implement in the coming months, albeit weeks ago in a forum post only a relatively small portion of the player base saw. There, he talked about how the game will soon only punish people with suspensions and bans (no more silences), incoming competitive perma-bans for repeat offenders, punishments that escalate into bans more quickly, and harsher punishments for SR boosting and match throwing, among other things. Iâm not sure why he didnât mention more of those things here, as they actually sound like small steps (if not giant leaps) in the right direction.
