Destiny 2’s PC launch hit a rough spot Tuesday when numerous players took to the web to declare that they had been banned from the game unjustly. Many of those players speculated that the bans were due to third party programs such as Discord and Open Broadcaster Software. In a blog post today, developer Bungie addressed these bans, saying that it had only actually banned 400 players and that nobody would be banned for using those programs.
The popular shooter, which first launched in September for consoles, has always been a magnet for drama, so it was no surprise to see this week’s PC launch face its own controversy. What appeared to be thousands of players took to Reddit, the game’s official forums, and Kotaku’s tips line to complain about being banned from the game unfairly. Many of these players noted a common factor: they were running third party programs such as stream overlays and chat services. Theory was, if you used one of these programs, you might get caught in an unjustified ban wave.
But Bungie says the outrage was unfounded. “Bans were applied to players who were using tools that pose a threat to the shared ecosystem of the game,” the studio wrote today. “We did not (and will not) issue any bans for the use of overlays or performance tools, including Discord, Xsplit, OBS, RTSS, etc.”
Update: 10/26, 8:40 AM: Bungie has updated its blog post with additional information stating it identified “a group of players who were banned in error.” The bans have been overturned although Bungie says they “were not related to the third-party applications listed above” and that it will review the process for banning players.
Players are disputing Bungie’s account, however. “The only overlay I had on was the Nvidia Fps counter,” wrote one Twitter user. “While playing, I randomly got dc’d and when I relogged, I was banned.” Several Redditors have pleaded the same case. “I was playing on a PC that literally had only Windows 10, Blizzard launcher and Destiny 2 installed on it,” wrote one. “I genuinely have absolutely no idea how or why I could have been flagged up.”
Community manager Chris “Cozmo” Shannon did note that third party programs could affect the game’s performance. “Third-party applications that aren’t compatible with Destiny 2 may cause the game to not run but won’t result in a ban,” he said on the game’s forums. He referred players to Bungie’s help page, which outlines third party programs with features that are incompatible with the game.
Prior to Bungie’s blog post, PC project lead David Shaw also responded to concerns on Twitter, albeit more colorfully.
“We do block programs from pushing their code into our game. Most overlays work like that. We don’t ban for that though,” Shaw said. “That’s internet BS.”