It's launch day for the Halo: The Master Chief Collection, but players are struggling to get online to play in any of the multiplayer matches.

Earlier this morning Microsoft issued an Xbox Live service alert to say that they're working on the matchmaking problem that many players seem to be having. I tried to hop into a match this morning and managed to find a Capture the Flag round after about 20-30 minutes of waiting on connection to other players.

Here's Microsoft's full word on the matter:

Xbox members, are you having a tough time matchmaking in Halo: The Master Chief Collection? As you read this message, we're working with our external partner to correct this issue right away. We appreciate your patience in the meantime! We'll update you again when we have more information.

Other players, on both the Halo Waypoint forums and Halo Reddit threads seem to be experiencing something similar, though to varying degrees. Some players are reporting that they've spent hours in search of matches before finally finding one.

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I'll update this story as soon as Microsoft gives the clear signal for matchmaking.

Update (12:29pm): Microsoft is telling players to restart their searches if they're having trouble finding matches. Here's the word:

Xbox members, if you are having a tough time matchmaking in Halo: The Master Chief Collection, please restart your search. We are aware that some users are experiencing longer than normal matchmaking search times. We are actively working on a fix.

To contact the author of this post, write to tina@kotaku.com or find her on Twitter at @tinaamini.