We only ever hear negative things about customer service, because a satisfied customer rarely spends time gushing over their experience on the internet. Commenter KillerIri5h is an exception, raving about his Xbox Live customer service experience in today's Speak Up on Kotaku.

EA's black and pink football jerseys are a piece of PlayStation Home avatar clothing we don't mind spending $2 on, with all proceeds going towards New Orleans Saints quarterback Drew Brees' breast cancer awareness charity.