A cult fandom has already formed around Steam’s hottest farming game, Stardew Valley. At the center of it all is the game’s designer, Eric Barone. Also known as ConcernedApe, Barone is a beloved figure who is stealing the hearts of virtual farmers everywhere.
Like many hopeful gamers, I spent the majority of December 6, 2014 waiting for an opportunity to buy a 20th Anniversary PS4. Like many, it didn't work out for me. But after a long ordeal, it did. What gives?
A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he…
"I've Given Up on Destiny and Got My Refund" "ERRORS ERRORS ERRORS" "Server problems. Worse then ever now -.-" These are some of the top trending posts on Bungie's official help forums. As you can probably guess, they're filled with angry people.
Console failures don't just happen to the little people. No, they happen to gaming industry professionals, too, and we're happy to report they don't get a customer service batphone and valet replacement service just because they happen to work for a major publisher, as "Frank" does here. He gets to suffer through the…
After spending hours on end dealing with angry, distraught, frustrated, and downright abusive customers, it's easy to imagine this lovely unicorn drawing was enough to get World of Warcraft customer service representatives to reverse a permanent ban.
Having your World of Warcraft account compromised is a terrible thing which, upon discovery, might seem like the end of the world. Do not despair. Instead, press play and let the soothing British narrators of Blizzard customer service lull you gently to sleep.
Exploring alternative commerce models for Dungeons & Dragons Online, Turbine recently created an offer wall, where players could complete "special offers" in exchange for points. Due to tremendous negative user feedback, Turbine has now torn down that wall.
Here's a tip: if you pre-order something from EA directly, don't change your address. Especially if the game you're pre-ordering is a limited edition release. Otherwise, it'll end in tears. Consumerist reader Micah pre-ordered the shiny collectors edition of Warhammer: Age of Reckoning a while back, but recently moved…
