The Tip Project wants to bring tipping culture to Japan
Like many customer support reps for Fortnite developer Epic Games, Hunter Davies has heard from hundreds of anxious,…
Working customer support for Fortnite Battle Royale, the biggest game in the world, means sorting through a lot of…
A cult fandom has already formed around Steam’s hottest farming game, Stardew Valley. At the center of it all is the…
A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked…
"I've Given Up on Destiny and Got My Refund" "ERRORS ERRORS ERRORS" "Server problems. Worse then ever now -.-" These…
Console failures don't just happen to the little people. No, they happen to gaming industry professionals, too, and…
After spending hours on end dealing with angry, distraught, frustrated, and downright abusive customers, it's easy…
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Having your World of Warcraft account compromised is a terrible thing which, upon discovery, might seem like the…
Exploring alternative commerce models for Dungeons & Dragons Online, Turbine recently created an offer wall, where…
Here's a tip: if you pre-order something from EA directly, don't change your address. Especially if the game you're…