Console failures don't just happen to the little people. No, they happen to gaming industry professionals, too, and we're happy to report they don't get a customer service batphone and valet replacement service just because they happen to work for a major publisher, as "Frank" does here. He gets to suffer through the… » 8/31/12 8:00pm 8/31/12 8:00pm

After spending hours on end dealing with angry, distraught, frustrated, and downright abusive customers, it's easy to imagine this lovely unicorn drawing was enough to get World of Warcraft customer service representatives to reverse a permanent ban. » 12/19/11 4:20pm 12/19/11 4:20pm

Having your World of Warcraft account compromised is a terrible thing which, upon discovery, might seem like the end of the world. Do not despair. Instead, press play and let the soothing British narrators of Blizzard customer service lull you gently to sleep. » 9/15/11 3:40pm 9/15/11 3:40pm

Exploring alternative commerce models for Dungeons & Dragons Online, Turbine recently created an offer wall, where players could complete "special offers" in exchange for points. Due to tremendous negative user feedback, Turbine has now torn down that wall. » 4/15/10 3:20pm 4/15/10 3:20pm

Here's a tip: if you pre-order something from EA directly, don't change your address. Especially if the game you're pre-ordering is a limited edition release. Otherwise, it'll end in tears. Consumerist reader Micah pre-ordered the shiny collectors edition of Warhammer: Age of Reckoning a while back, but recently moved… » 9/02/08 1:30am 9/02/08 1:30am