A software engineer living in Washington state may have no choice but to sell the home he bought last December because, despite repeatedly checking with Comcast before he even considered buying the property, the company just can't (or won't) give him internet service.
Like many hopeful gamers, I spent the majority of December 6, 2014 waiting for an opportunity to buy a 20th Anniversary PS4. Like many, it didn't work out for me. But after a long ordeal, it did. What gives?
A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he…
"I've Given Up on Destiny and Got My Refund" "ERRORS ERRORS ERRORS" "Server problems. Worse then ever now -.-" These are some of the top trending posts on Bungie's official help forums. As you can probably guess, they're filled with angry people.
After spending hours on end dealing with angry, distraught, frustrated, and downright abusive customers, it's easy to imagine this lovely unicorn drawing was enough to get World of Warcraft customer service representatives to reverse a permanent ban.
Having your World of Warcraft account compromised is a terrible thing which, upon discovery, might seem like the end of the world. Do not despair. Instead, press play and let the soothing British narrators of Blizzard customer service lull you gently to sleep.
Exploring alternative commerce models for Dungeons & Dragons Online, Turbine recently created an offer wall, where players could complete "special offers" in exchange for points. Due to tremendous negative user feedback, Turbine has now torn down that wall.