Man Forced to Sell His New House Because Comcast Lied to Him

A software engineer living in Washington state may have no choice but to sell the home he bought last December because, despite repeatedly checking with Comcast before he even considered buying the property, the company just can't (or won't) give him internet service. » 3/27/15 11:20am Friday 11:20am

How I Got One of the World's Last 20th Anniversary PS4s

Like many hopeful gamers, I spent the majority of December 6, 2014 waiting for an opportunity to buy a 20th Anniversary PS4. Like many, it didn't work out for me. But after a long ordeal, it did. What gives? » 1/12/15 9:46pm 1/12/15 9:46pm

'We Do Apologize': Life At Sony Customer Service During The PSN Attack

A few days ago, I got an e-mail from someone who said he was a customer service agent for PlayStation. He asked me—and, really, all of Kotaku's readers—to cut Sony a little slack in the wake of a DDoS attack that took the PlayStation Network down for several days. Have some sympathy for the people who work there, he… » 1/05/15 5:11pm 1/05/15 5:11pm

Some ​Destiny Owners Say Bungie Can't Address Customer Service Problems

"I've Given Up on Destiny and Got My Refund" "ERRORS ERRORS ERRORS" "Server problems. Worse then ever now -.-" These are some of the top trending posts on Bungie's official help forums. As you can probably guess, they're filled with angry people. » 9/18/14 4:15pm 9/18/14 4:15pm

Customer Service Sucks For Those Inside the Gaming Industry, Too

Console failures don't just happen to the little people. No, they happen to gaming industry professionals, too, and we're happy to report they don't get a customer service batphone and valet replacement service just because they happen to work for a major publisher, as "Frank" does here. He gets to suffer through the… » 8/31/12 8:00pm 8/31/12 8:00pm

All World of Warcraft's Customer Service Ever Wanted Was a Unicorn

After spending hours on end dealing with angry, distraught, frustrated, and downright abusive customers, it's easy to imagine this lovely unicorn drawing was enough to get World of Warcraft customer service representatives to reverse a permanent ban. » 12/19/11 4:20pm 12/19/11 4:20pm

Has Your World of Warcraft Account Been Hacked? Remain Calm and Watch…

Having your World of Warcraft account compromised is a terrible thing which, upon discovery, might seem like the end of the world. Do not despair. Instead, press play and let the soothing British narrators of Blizzard customer service lull you gently to sleep. » 9/15/11 3:40pm 9/15/11 3:40pm

Dungeons & Dragons Online Players Unite To Topple Offer Wall

Exploring alternative commerce models for Dungeons & Dragons Online, Turbine recently created an offer wall, where players could complete "special offers" in exchange for points. Due to tremendous negative user feedback, Turbine has now torn down that wall. » 4/15/10 3:20pm 4/15/10 3:20pm

Don't You Dare Pre-Order A Game From EA Then Move House

Here's a tip: if you pre-order something from EA directly, don't change your address. Especially if the game you're pre-ordering is a limited edition release. Otherwise, it'll end in tears. Consumerist reader Micah pre-ordered the shiny collectors edition of Warhammer: Age of Reckoning a while back, but recently moved… » 9/02/08 1:30am 9/02/08 1:30am