Okay, let’s get this straight. California-based Niantic develops Pokémon Go. Tokyo-based Game Freak makes the Pokémon video games. Got it? Because that’s probably why Game Freak co-founder Junichi Masuda can’t help you with your Pokémon Go problems!
In a post on his official blog, Masuda acknowledged that he did collaborate on Pokémon Go’s game design, music, and more, but explained that he’s not really able to constructively interact with players by offering player support for the game through his blog. That might be true, but I’m sure some players just want to vent.
Continuing, “After talking this over with various individuals, I’m temporarily suspending the comments section.” It seems like his personal blog was getting gummed up with Pokémon Go comments.
He added, “Since Niantic, Inc. is the developer and administrator of Pokémon Go, I’m sorry to trouble everyone, but, in regards to support information, please check the help site that Niantic is overseeing.”
Masuda linked the Pokémon Go help site, the support site, safety guidelines, and even the FAQ.
He is busy producing Pokémon Sun and Moon and not directly working on Pokémon Go, so if you have any comments, questions, or complaints, he’d rather you took it up with Niantic and not him. Not sure if this is a reasonable request or if he just doesn’t want to deal with Pokémon Go blowback.
He certainly seemed happy to promote the game at E3:
And appear in the official Japanese release clip:
Just not fielding your questions on his blog.
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