People trying to create new PlayStation Network accounts this Christmas are running into a significant digital roadblock which is keeping people from effectively using their new PlayStation 4s. Sony is currently failing to immediately send verification e-mails to new users, hobbling new users’ efforts to create online accounts and sub-accounts that can access the PlayStation Network.

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Sony’s official Twitter support feed says that the e-mail notifications are “delayed”, but an hour after attempting to create a new sub-account for my own nephew, I can confirm that these delays are lasting quite some time. I haven’t gotten an e-mail yet, and Twitter is stuffed with people complaining about the same issue.

Verification e-mails are required before a user can access the PlayStation Network. Without getting one, the user can’t access the PlayStation store and can’t join PlayStation Plus, which means they can’t play online games.

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Presumably this is because of a Christmas logjam of new users for PlayStation, but surely this added network stress is something Sony can plan for. If it clears up, we’ll update.

Without a PSN account, you can play single-player games and even download updates to games.

To contact the author of this post, write to stephentotilo@kotaku.com or find him on Twitter @stephentotilo.