These days, if you're stuck in a game, you hit the internet. YouTube and GameFAQs are your best friends. Back in the 1990s, things weren't so simple!
Your options were more complicated. You could ask your friends for help, but they were likely to either not know or be full of shit. You could call a tips line for help, but they were expensive. Reddit user spiffggg had the right idea: send a letter straight to the developers.
Stuck on a puzzle in King's Quest IV, spiffggg wrote to developers Sierra and actually received a response. From a human. A human who even signed their name as Larry Laffer, star of Sierra's Leisure Suit Larry series.
I hope that letter is now framed and locked behind glass.