"something" like a blog? I guess you're not going to be coming around anymore.

kftgr

I think you are in denial.

The three year warranty Microsoft offers doesn't cover all issues with 360's. It is a specific warranty only for the Three Red Ring issue.

rupinderpaul

It's nice to note that this is a seemingly rare occurrence...at least Sony got their hardware right, unlike a certain other company we know.

Norellicus

Barf#1

Hope my PS3 will not suffer from the same problem. Good luck with yours though.

Mercutio

kuroturtle

mferrari

All the same it sucks, a lot. It also feel way too familiar to the PS2 disc read problem. Hopefully this issues doesn't expand beyond a small percentage. I'd be a lot more pissed if it was another model (except 20GB). Something about having convinced myself the high price of that model is alright.

Alright, time to shut it.

Replica23

you weren't refering to my ps3 wireless error were ya?

well i didn't write the number down, and it doesn't do it all the time.

don't understand it. but it seems to be causing issues with my laptop also, cause sometimes my laptop won't connect to the net, but everything locally works. when i turn off the ps3, the laptop will connect fine.

i've got all the following devices setup in my living room, all connect wirelessly to my router:

1 wii
1 ps3
1 360
1 alienware m9750 laptop
1 iphone
1 nintendo ds
1 psp

and the following devices are connected wirelessly to my router elsewhere in the house:

1 dell laptop (wifes)
1 acer laptop (daughters)
1 nintendo ds (daughters)
1 psp (daughters)

after turning each one off and retesting each time, it was the ps3 causing my various wireless issues. i think i'm just gonna run a gigabit cable and router to my entertainment center to connect my consoles directly to my router....

oh well, i'll write down that ps3 error next time it happens.

and bigman88zz, if you were asking about my ps3 error....heh sorry :)

kneehighspy

reesimo

Konchu

Konchu

Malevolentburrito

PowerButton

Dekra

This has nothing to do with the posting on hand. Keep comments on topic.

SG79

serversurfer

Nonsense. The CAS was because of the higher rate of defect in launch models, and it was successful (then again, what CAS isn't successful when consumers are involved).

Very nice touch at the end though.

SG79

[url][boardsus.playstation.com]]

gametrailers.com has been cheating ps3 users since, well you guess

PowerButton

smitten10

Is that some kind of subtle Heath Ledger reference? Or am I reading into this too deep?

gramblor

The PS2 one as I recall had Sony offering free repairs for launch models until early 2004.

MS is facing at least two (PROD and scratched discs). I'd take them with a grain of salt since this is a suit happy continent. Last one was filed in November.

The warranty extension was a good move to fix the PR damage, but it did cost them. It's retailer policy changes with a mass media blitz that had me thinking that it's likely more widespread than the PS2 issue.

SG79

Hopefully whenever I get a ps3, it won't have problems..

Kotae

Yea mines died a few days before gta 4 came out.Same as you i can only play ps2 games,blue ray drive crapped out and all i get is this code: [i3.photobucket.com]
Its the new ps3 rrod.I should be getting the coffin in the mail next week.But im buying another 360 soon too,gotta get gears 2.

BLADDERMETAL

Malevolentburrito

skeevy110

phaydee

Either way, be careful when stealing cars in GTA4 cause it may steal your power to use Blu-Rays.

8ighty6ix

You can. I found out by accident when I recently played SH Origins on a friend's PS3. I was able to transfer the save to a memory card and use it on my PS2.

SG79

I bought it used from a neighbor, and it came (in almost-mint condition) with NG Sigma, which means it was a launch machine, which means that my warranty is likely done with.

unangbangkay

Reliable but not infallible.

yurodivuie

beeporama (brian.j.parker)

Luckily for PS3 owners, the rate is less than 2%. And luckily for 360 owners, there is a 3 year warranty.

Both companies go about doing things in different ways. While Sony released a generally reliable piece of hardware, they gave it only a 1 year warranty (for that exact reason... it is generally reliable), whereas MS released an unreliable machine and extended the warranty instead of fixing the problem. Personally, I'd just as soon never deal with MS's customer service (you'd think it would be better with all of the practice they're getting), so I prefer Sony's method.

I'm sorry to hear about your inconvenience. Hopefully you get it back in a timely fashion.

NoMoreTrolls

WingZero987

InFloWeb

Let me say it now.I think the PS3 will start having similar issues everywhere once the Sex In The City movie is released on Blu-Ray.Some poor schmuck's GF is going to pop the disc in the PS3, and then it will explode.Oh, the humanity!!

Megatenist

Sony moved to 1 year warranty for the PS3 from day one, well before MS. It used to be 90 days for the 360 and every console except for Nintendo ones before it.

If the console's defect rate is within acceptable standards, why would they offer 3 years? It costs money, and lots of it.

@SAKY:

Is there such a thing as MDF, because you fit the profile. Applaud MS? It took months and months of denial, with Moore and others dismissing it as normal. Then when a huge mass media blitz hit, it took them about a month to come clean. That was at a cool cost of $1 billion.

Given the media blitz and retailer reactions in NA (some ceasing extended waranties etc.), the 360 issue seems more widespread. Or did retailers have a hidden agenda?

SG79

krztov

You made me laugh so hard that I cried. Thanks. I needed that.

As for myself, I'm rather lucky. I haven't had my XBox red ring and I've never had problems with my PS3, both of which I got at about the same time (two months prior to the PS3 launch for the 360 and 2 weeks after the launch for the PS3). So far, both have lasted longer than my original XBox, which committed suicide after 1.5 years, or (in a way) my PS2, which I've had to adjust the lens for several times.

I just hope my good luck continues. (crosses her fingers)

sariah

Tiger-Fever

iphone5683

chacho

JoelR

JoelR

Garo

4% is the industry standart

Garo

Sadly, I have only one friend with a PS3 and have...a dozen friends with 360's many of whom have had RROD. I kow a dozen people with PS2 and all but one of them have had DRE and have bought multiple PS2 because repair costs weren't worth it and the 90-day warranty was a joke, same goes for PS1. Seems like everyone bent over and took that one.

You have to appluad MS for taking action on 360 failures but that is countered by the fact they made a shitty product. Where is Sony, 3 generations of consoles that see a lot of DRE and no compensation in sight expect to charge you for repairs.

Go SDF elsewhere.

SAKY

rentahero1

JamesHolden

Soralinkyuna

Er, and yeah. Sorry about your PS3...

Shadowmist

Lucky for him they replaced it for him.

Black Arts Viper

kennyd1

Q80

Oh wow, I sound like a paid ad-man or something. Seriously though, I was thoroughly relieved by how smooth everything went considering how neurotic I can get and how much money I spent on the blasted thing. Commiserations to those at the other end of the stick.

imgoingtomakeyoubald

however i have heard of this happening a lot recently.....and it usually always happens when peoples HDD start getting full!!

metallicorphan

Wow why aren't we seeing hundreds of RRoD stories?

Oh yea, because this is something that barely ever happens, though you report on it anyways.

Not really news but was a nice read, and quite ironic.

PS- Title is genius. XD

Sentry

and added some waggle!!!

guernica2

Wii as well got some massive cd reader isissues as well of late.

MugiMugi

adbmice

tehFluffz

Pezdispenser

If it will never fail, what does Sony lose by matching the 3 year warranty?

Would you buy a toyota over a chevy if the toyota came with a 1 month warranty?

The fact is, Sony had a history of only offering 30 day warranties until the industry moved to 1 year warranties then eventually they did as well when consumers began expecting it. (though they still have some kinks like only a 90 day labor warranty for cameras & things like batteries for notebooks still have 30 day warranties even though the laptop itself is a year)

Again, if the product is reliable there should be no problem with them matching the warranty length. They should do it; parts, labor & shipping.

string_theory

erlik

XandraServius

Cost me $149 and 3 weeks to get it fixed.

And I learned that backing up the console doesn't backup the game save data. Um, WTF is with that?

Kohath

MaoChan

Zero_Beat

mcool93

When you get your refurb back from Sony, simply reconnect the external drive and go to Settings->System Settings->Backup Utility->Restore. You'll have your "old" PS3 before you know it.

I would definitely send it in though. It sounds like something is loose in there somewhere.

serversurfer

perhaps it was because i thought of hookers. hookers with red lipstick.

frank0127

bigman88zz

City17Mailman

datboul13

i had a similar problem with my PS2, it would rarely play a DVD or game. I thought that it was the lens but it wasn't. It turned out that it had just died out after about 3 years (my second one), so when the ps3 came out i bought it instead of another ps2. I think that it wont be long before the same problems start to happen with Wiis, then 360s, then PS3s.

SmartWay

Dude, I've had 5 red rings... don't tell me it's blown out of proportion...

rogXue

I think it was a smart move for Sony to remove the BC and if my 60GB broke and they sent me a new 80/40GB I would not have a problem with that. Not missing much, really.

fenderfuel08

sometimes the wireless works, sometimes it doesn't. get an error on the screen when trying to log in and the lan activity light shows no activity at all. worked fine uptil a week or two ago.

mines a 60gb launch unit and i'm not gonna send it in if the wireless dies, hell i'll run an ethernet cable before i fork out $150 to fix the thing.

kneehighspy

kylo4

kitt2112

You're the 2nd person I know who thinks that the BC is poor, and it is. The image may be fine for the most part (crushed blacks and better scaling at the cost of detail), but the audio is quite poor. Even via the Toslink, it's muted and even legacy PL or PLII doesn't sound good.

Alas I did buy some old games off the JPN PSN for convenience and to take them on the go.

SG79

I seriously believe the RROD is completely blown out of all proportion. my broken 360 died because a game splintered inside the disc drive at high speed and caused some damage, no RROD.

I know a lot of people with 360's, and out of them only my dad and one guy from work have had a RROD.

I'm not saying there is a specific hardware fault with the PS3, I'm just saying the RROD isn't as big as teh internets makes out it is.

DarrenIndeed

GTA IV seems to have hardware compatibilty issues with the launch SKU's, and the quality of the built in PS1/PS2 backwards compatibility is poor at best. I am hoping GTA IV's crashing issues aren't a sign of more hardware problems to come because I'm a launch 60GB owner. :(

fenderfuel08

Yikes. Call Sony and ask them if you can take the HDD out. It's quite simple even if you're not tech savvy. Even the system's manual shows you how to do it.

SG79

foxhound417

Xer0Ph0kus

There have been random problems reported since launch actually, so it's nothing new. Much like the yellow LED of death.

@commanderdeek:

Random, and 2-3% defect rate is still a large number of people. My launch 20GB unit works find to this day, and I've used it to watch movies a lot more often than games.

SG79

It's basically the PS3's version of RRoD--it does not affect as many consoles as with the 360 but it's common enough for you to easily find it while browsing online forums such as NeoGaf. I was looking up info about the new GTA IV patch and there were a few users on that thread who had their blu ray drives crap out on them around the time GTA IV launched.

It seems though you can send your PS3 to Sony to get it fixed(much like the 360 and MS) so you wont need to buy a new console or anything like that.

fenderfuel08

commanderdeek

While I agree that a 3 year warranty isnt really needed and your logic makes sense, having been through nearly a dozen PS consoles over the years, I personally would like them to give one since my faith in sony products is 0.(everything I have ever bought from sony sans the PSP has died atleast once. Thats goin back over 20 years)

RuneX21

I'm worried about sending it in and getting a refurbished unit since I've only owned it for three months now. I'm annoyed since there are 62 Rock Band songs on it that will take much time and my bandwidth allowance to get back.

kylo4

Standard warranty was 3 months too before the PS3/Wii launches. Then there was the 1 year extension and ultimately the 3 year one.

SG79

Times change, or it could be that the PROD issue is more widespread.

You can bet that if any defects are out of the norm these days, you'll hear them often. I didn't take the 360 one seriously until BB started refusing to take back defects among other retailers.

I had the problem myself, but I figured I just had bad luck after a long streak of no defects. Including a JPN launch PS2.

SG79

Using that 30% figure often I see; regardless of what product it's for, it's a bogus figure. If a product reaches that disastrous level, it would be required to be pulled off shelves. Industry standard for consumer electronics is 2-3% maximum. Do the math given the user base, and if 3%, that's still quite a number of PS3's and Wii's defective.

It's still debatable that the PS2 DRE issue was nowhere as widespread as the PROD issue. Sony did end up offering free repairs for those models until 2004, so we know that it was above industry standard. Of course, the threat of suits is what prompted that much like MS.

SG79

Grimmjow Jeagerjaques

You're thinking about it backwards.

Microsoft made a 3 year warranty after a huge backlash because 360s break like crazy.

Sony's not having to extend the warranty shows that they're reliable and don't break. They don't need to, because you won't need it.

Microsoft only did this because the 360 was breaking so much that people were getting pissed. Sony doesn't have this problem.

karasu is my homeboy

Sailorcancer

If you bought some sort of cheap knock-off PS3 (Yeah yeah, I know they don't exist) then yes, I would expect it to crap out on you. But to seriously spend like 500 or 600 dollars and have the thing fail on you is pretty shitty in my book. I also just woke up so maybe I'm really grumpy.
You should cross post this on Consumerist so you can make them all mad about it too.

Channing

Why should they match something that was created simply based on a hardware issue? That would make zero sense. There's nothing wrong with the PS3's hardware.

The only other option that Microsoft had was to issue a recall of the earlier produced 360's. OR, give a massive F U to early adopters.

LittleBigPlaneteer

Were there blogs like this during that era? C'mon people. In this day and age everyone knows we'd be hearing widespread reports of failures by now if there was something truly wrong with the PS3's hardware.

You have to figure that people know multiple people with PS3's and there's a likely chance of one of them having a defect. The same for the 360, but much much worse. I know of literally 20 people who have had RROD and DRE issues, and are on their 2nd, 3rd, and in one case 5th 360.

LittleBigPlaneteer

...if Sony has so much confidence in the reliability of their hardware, why won't they match the 360's 3 year warranty ??

string_theory

Word Man

Nintendo Repairs? Fantastic. They had to replace the disc drive, wasn't WILDLY expensive, and got it back in less than two weeks good as new.

I only hope your PS3 repair goes as well.

TalKeaton: A Force to be Reckoned With

But like Digimish said, it IS a very rare case in comparison to the RRoD.

darkspectre

Actually, with a 30% fail rate, 80% will never have a problem.
20% will get a RRoD
30% of those will get a RRoD a second time
30% of those will get a RRoD a third time
etc.
etc.

Baff

Milkham

HaydenTenno

That said, where did you get the Ultra Panda model, Fahey?

kingclip

Also, someone claimed the Wii and PS3 have a 1% failure rate above. I can only laugh at that with how many DRE's Sony's consoles (all of them) get and the Wii's inability to read dual layer DVDs due to "dust and smoke". PS2 had a 30% or more failure rate on launch models, but Sony denied it and blamed users for the DREs and thus, the failure rate does not go up due to their "tests" proving otherwise. Same for the Wii and PS3s this gen. They're not 30% or anythign drastic, but they're higher than they should be.

KirbyMorph

Luckily they handled the repair quickily go everything back within 2 weeks.

bacon333

mcscan

SAKY

Have you tried one of those CD's with the brushes embedded in them? That always worked well for my CD players.

SAKY

Grave I was thinking the same thing. If I received the gimp'd version so help me god I would raise holy hell until they soddered a ps2 on to the ps3 board....

rogXue

"Reading the comments in this post I can't help but think the PS3's reliability really isn't any better than the 360's."

Uhhh, Don't you think there'd be a massive shitstorm if PS3's were failing left and right like 360's have? Honestly, there are goign to be cases of failure with every product, but there are no specific hardware issues with the PS3, like there was with the 360.

LittleBigPlaneteer

pharcotix

PlanHex

Seriously though, that's a real bummer,$149 out the window.

I just picked up a NEW 20GB model from that "giant chain store" (yeah i know! 20GB!). Sadly I only get a 1 year warranty from Sony and niether they nor the store would offer a warranty extension. :(

@Grave: A Sony support tech told me (two weeks ago) they can fix my 20GB model if needed.

SAKY

Trowble (XBL/PSN)

;)

rawg

I am on my third 360 (only one hardware failure, gave the replacement to a friend when I got an elite for extra blackness), and out of everyone at my work (a games retailer with ~30 employees, most of whom have 360's) only one other person has had a hardware problem compared to my friends 4 ps3's and 2 other guys at works ps3's dying.

Kotaku, I want a survey of some kind! Though I suppose it will just end up with people from all sides of the fanboyism quadrilateral (Sega still counts, damn you) lying. So...never mind.

DarrenIndeed

enewtabie

ShirtGuyDom

jitty9

Grave

dalos

Sweetness

Playstation

Solid_hedgehog

TOCATL

The thing is though, I loved the Sony customer support, I had expected to be tossed around and transferred for hours, as my 60GB version has been discontinued in the UK. Except, when I called them, they told me that the problem had been noticed before in some systems (rarely occurs) and that they would send out a rebuilt brand new 60GB PS3 to my house within 2 days.

That's exactly what happened, 2 days later a guy knocks on my door, hands me a brand new PS3, and takes my old one away. No questions asked, no checking for what the fault is, no hassle, and absolutely no cost. I loved them for it.

Compare that to when my X360 had to be shipped back (4 times) to M$ each time lasting 2-3 weeks for the Red Ring of Death.

Acklan

Yes, I have a very dusty house. :p

serversurfer

Just as long as the inside isn't caked with dust, which we all know voids the warranty :-D

JimElNino

LittleBigPlaneteer

Bishmon

Xcite79

JorgieX

Lyme

HaydenTenno

SG79

Xiedo

Jnkzm4

I, myself have had problems with my launch 60GB, mainly with the DVD drive though. My Blu-ray drive works like a charm, never screws up, but my DVD drive refuses to read discs (not all of them) in the upright position. It confuses me.

CitizenInsane27

DigiMish

Cygnes

Jander

Trowble (XBL/PSN)

Of course, this probably would void your warranty, but I really doubt your PS3 will break anyway.

Sometimes the editorial pieces on Kotaku are rather poor, :P

>elgabo - that level of technology is way too advanzed

come on man, it's just a disk drive.

Mpoxsx

elgabo

boundless

demonknightinuyasha

ManjiKengo

ManjiKengo

senote

With the 1% fail rate of the Ps3 and Wii, of course a minor portion will suffer.

Palladium

neodoom

Allcars

elgabo

Captain_Goober

Thassodar

rrghy

Green-clad Gamer Dude

The Red Comet

vega480

sitsalot

Mike Fahey

PS3, 360, we're all gamers, and its tragic when they die. It's like cats and dogs. I just hope this doesn't turn into one of those 'your dog died! hahahaha' comment sections.

ca$h

although that really blows =/

Gantz: Your Trusted Friend in Science.

My Wii has been acting up and I just shipped out my 3rd broken 360 (I just got it back a month ago; apparently the disc drive gave out). I must have bad luck w/ hardware.

MrMcdoobie: I don't do drugs

sometimes ps2's would just stop reading dvds. everything else worked fine (ps1 games and cds) but any disk on a dvd was a no go.

sitsalot

mexfreak86

BlackFreefall

"You know, things break."

His wisdom even proves true for other consoles.

That sucks but it's bound to happen. Sorry for you. Play some 360 stuff. Hurray.

karasu is my homeboy

I've heard of your case before, but it's very rare (like all technical problems with the PS3).

DigiMish

...

Krytha

Mike Fahey