<![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps - Kotaku Comments]]> http://cache.gawker.com/assets/base/img/thumbs140x140/kotaku.com.png <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps - Kotaku Comments]]> http://kotaku.com Fri, 16 May 2008 07:42:01 MDT Fri, 16 May 2008 07:42:01 MDT http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5733281 I've called twice and never had a problem with the tech guy, as soon as he tried to go through the "repair troubleshooting" options I cut him off and said I already tried everything they suggest on the website. They would then just get my into and I sent my box in with no problems, getting it 2 weeks later.!!!!!!!!!!!!!!!!!!

freespeech

]]> 9:387430:c5733281 Fri, 16 May 2008 07:42:01 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5638600 @valuepack: LOLOL

Understand. as long as it's under warranty, say what you can to get it shipped off as soon as possible.

:p

Onizuka-GTO

]]> 9:387430:c5638600 Sun, 11 May 2008 10:54:59 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5611637 I've got my Wii (and PS2) on top of my 360, but it hasn't caused any problems... Probably because I haven't played the Wii in ages because it's defective, and my 360 has performed flawlessly.

Tighran

]]> 9:387430:c5611637 Fri, 09 May 2008 05:03:32 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5578895 @m1lkb0ne: lol, intense. i feel the same way kinda though... i bought a Zune, which is a good MP3 player, but mine didn't work :/ I refuse to buy a 360, i bought a PS3 instead! but i wouldn't boycott everything MS lol. i have a PC, so it's just convenient to use some of their MANY tools.

besides, i don't give enough of a sh*t to stand against it lol. you aren't making any dent in their customer loss.

Bruisedbaby666

]]> 9:387430:c5578895 Wed, 07 May 2008 14:43:28 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5573076 @vln:

Once you get used to XBL, there's no going back. It's so functional.

You are sitting in the GTA lobby and want to start a game, so you bring up your friend's list (without having to leave the game) and see who all is online. You can see who is already playing GTA and exactly what they are doing in GTA, so you can pretty easily tell who is available and likely to join you.

You've been playing a game in the same lobby with this fellow you just met today. Out of curiosity you pull up his gamercard (without leaving the game) and see that he has a high gamer score on many of the games that you have enjoyed in the past. Boom, you know that you have similar gaming habits and he'd likely make a good addition to your friend's list.

You're having a really hard time getting past something in a game. You know you have friend's that played that game, so you check their acheivements to see if anything indicates they may have passed the area you are stuck in. As soon as you find someone, you send them a message (without leaving the game) "hey man... I'm having a devil of a time with that... how the hell did you do it?"

There are so many uses that really do make gaming more enjoyable.

robinandtami

]]> 9:387430:c5573076 Wed, 07 May 2008 11:33:17 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5565385 @Heyyou27:
Yep, customer support sucks which is why I don't want to interact with it,
best way of doing that is buying a sturdy product.

Again, I didn't blame customer support - they're not the cause - it's the faulty hardware that they haven't fixed yet that I dislike.

tehFluffz

]]> 9:387430:c5565385 Wed, 07 May 2008 05:16:17 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5564762 @robinandtami:
ah. thanks for clearing that up for me. If this is how most xbox owners feel, i can understand why people spend so much money on it. But i still think its alot of cash just to play multiplayer games with friends.
i actualy dont realy like multiplayer games on consoles, i think multiplayer is a pc thing, but i guess i'm just a bit old school about that. hmm.. i think i just have to buy one if i truly want to understand the love for this machine n.e way, thanks for the reply..

@valuepack: if you cant see its not a flame but just a question, i dont think i'm the idiot.. but whatever..

vln

]]> 9:387430:c5564762 Wed, 07 May 2008 01:47:22 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5564145 Here are my consoles and the # of times I've had to RMA them:

Wii (Twice, no video output, but they sent me another dud after the RMA)

Xbox 360 (5-6 times, RROD, I had to return it about 5 times in a row, didn't have a 360 for 4 months)

PS3 (once so far within 36 days of purchase, they said the drive not being able to read discs is their most common problem but is not A common problem).

My favorite console? 360 of course.

bacon333

]]> 9:387430:c5564145 Tue, 06 May 2008 23:44:49 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5562122 @Bowserfire:

You are probably half right. Five years from now will be almost 8 years after the launch of the 360. I certainly HOPE they have a new console by then. I feel certain MS will have learned quite a few things from this generation and we will have very few hardware problems the next gen. Couple that with the 360's superior software (i.e user friendliness, XBL) and the next gen is certain to be the best ever.

robinandtami

]]> 9:387430:c5562122 Tue, 06 May 2008 21:03:43 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5560718 Im just thinking in 5 years from now XBox 360 will be extinct lol.

The 3 year warranty will expire, consoles will get RROD'ed and Bill Gates (as the Capitalist genius that he is) will charge a fortune for repair after the warranty so many wont bother.

Bowserfire

]]> 9:387430:c5560718 Tue, 06 May 2008 20:00:32 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5558209 I don't see why you'd need to talk to someone with a brain for the red ring. They'd still have to create a repair order. That's pretty much all there is to it besides the whole "remove the hard drive" bullshit that works like 0.5% of the tim.

Roto13

]]> 9:387430:c5558209 Tue, 06 May 2008 17:45:08 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5557465 @vln:

I can explain that. I Have a PS3 and two 360's. My PS3 sees zero game time. None. It is a nice blu-ray player though.

I love multiplayer games, and after using XBox Live for years; there's no way that I could tolerate multiplayer on the PS3. XBox Live allows you to have a community of friends, and makes it very easy to keep up with them and play games with them. I have friends on my list that I have played with for YEARS. I would never be able to tolerate having to exit the game I am playing in order to send my friend's invites to that game, or to send them a message, or to send a friend request to that guy that I just had a blast playing with. It's really assinine and something Sony needs to fix ASAP if they want to be able to keep up in America. XBox Live is for me, and many others apparently, enough of an enticement to ensure that I remain an XBox cusomter through this generation of hardware diffictulty. BTW, between my two 360's; I have over 4 years of 360 ownership and have only had one RRoD. It was mostly my fault though. Even though I was aware that the 360 needs A LOT of ventilation; I put it in a poorly ventilated enclosure. It ringed out there almost immediately after working flawlessly for over two years in a well ventilated area.

robinandtami

]]> 9:387430:c5557465 Tue, 06 May 2008 17:01:27 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5551733 @somarix:
Driver issues are always always there for you to solve on your own. It's just the norm and no one talks about it anymore.

i.roboto

]]> 9:387430:c5551733 Tue, 06 May 2008 13:21:17 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5549059 @Derigor:

all of the consoles will have inflated user numbers if you only go by consoles sold.

Specifically, a percentage of 360 have been hit with the higher than normal hardware failures. A percentage of ps3 sales have gone to people who only buy it as a cheap bluray player. And the wii has a percentage of super casual gamers who may feel quite happy only playing the wii sports bundled game.

That's why it's better to look at software sales, or even how many people get on xbox Live at any given time. Going only by console sales will always be misleading.

JVODKA

]]> 9:387430:c5549059 Tue, 06 May 2008 11:54:22 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5545483 For once to be happy I'm European - the PS3 SKUs we have don't seem to get the Yellow Light. Right?

Haha, choose your poison: x360 with RRoD/Disc-ReadErr, PS3 with YLoD, Wii with Disc-ReadErr, PSP bricking sometimes in low-battery conditions.

PCs kinda stay most reliable, I guess.

somarix

]]> 9:387430:c5545483 Tue, 06 May 2008 10:02:14 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5545406 I just called the number that's on the support page on xbox.com.

They told me that because this was my 3rd. time with rrod they would not ship me back a refubrished console, but a new one.

I'm still waiting for UPS to drop the box.

dazyluz

]]> 9:387430:c5545406 Tue, 06 May 2008 09:59:04 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5544837 @vln: Saying "not a flame" after that post is about like saying "no offense, but you're an idiot."

valuepack

]]> 9:387430:c5544837 Tue, 06 May 2008 09:42:00 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5544610 I like how the photo shows a 360 sandwiched between two other electronic devices. This dude basically made a makeshift oven of game systems. The 360 can't vent well to begin with.

kemicon

]]> 9:387430:c5544610 Tue, 06 May 2008 09:34:10 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5544506 is the 360 that good?? they almost all crash right?...
some even crash a second/third time!! for that kind of $$!!
some people even bought 2/3/4 consoles to have a backup if one fails. my god..
and when it fails you have to wait two weeks for a new one

i got 1 ps3, no backup hardware, no freeze, its jammed between other hardware, gets real hot, works perfect.

but the 360 must be the best thing there is if i have to believe all you people out here.
i think i'll ad a 360 retard pack to my collection..

btw not a flame, just amazed that there are so much people still happy with theire 360 even after RROD

vln

]]> 9:387430:c5544506 Tue, 06 May 2008 09:30:41 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5544499 @Koztah: Mostly I'm referring to cut & dry cases, as in this one where the author suggests you go over support's head with a service #. Having worked on-site service myself, nothing is more irritating than making a drive out to a client to find they neglected some important information.

I'm saying to lie here when the phone tech is giving you the runaround. As in my case, they'd have had me buying new shit I didn't need & trying to find another TV. Granted, if I'd lied & said something like I'd gotten the RROD (I hadn't), that would only complicate things.

Anyway I see where you're coming from, but I'm not suggesting people act like stupid customers.

valuepack

]]> 9:387430:c5544499 Tue, 06 May 2008 09:30:26 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5544258 I always wondered how much of the hardware sales numbers from 360's are from people buying multiple systems to replace their 360's that burnt up (before the 3 year warranty or because it was 4 rings or a drive issue, or just because they are impatient and want one now and cant wait for 2 weeks).

When I sent off my 360 I had no problems what so ever with customer service on the phone. It probably helps because I was nice on the phone. That was aided by the fact that I traded a card with 50 dollars store credit on it for a RRoD 360 because that customer didnt know about the 3 year warranty so my 360 was in effect free.

Oh well. Now it's dvd drive is failing (starting to scratch disks) so it looks like I'm going to have to order a replacement from somewhere and fix it myself.

Derigor

]]> 9:387430:c5544258 Tue, 06 May 2008 09:21:55 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5544045 3 Launch 360s....still going strong!!

I fully expect them to each explode in a full blaze of glory the day after the 3 year extension of the Warranty expires.

dirtypanda

]]> 9:387430:c5544045 Tue, 06 May 2008 09:14:15 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5543927 When my launch 360 RRODed I got a launch Elite which is still going strong as it was before MS extended the warranty. I still have the launch pro sitting in my room. I guess I should call and get it fixed seeing as its free and the warranty expires in November.

Gray665

]]> 9:387430:c5543927 Tue, 06 May 2008 09:09:41 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5543664 @m1lkb0ne:

I'm not sure what the facts are of your situation with MS but I understand what your talking about.

I was just teasing you.

I have a feeling you are not telling us something, as most systems get fixed pretty quickly. 1 to 3 weeks.

Five months sounds like someone didn't like you or you were rude to customer service.

You kinda sound like one of those "I paid a bunch of money and should have a working Xbox yesterday or I'll sue your ass!" type of guy.

The SmacK

]]> 9:387430:c5543664 Tue, 06 May 2008 08:59:28 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5543640 i've yet to see the red rings on my nearly 1 year old 360 :D

Viper

]]> 9:387430:c5543640 Tue, 06 May 2008 08:58:37 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5543005 1. Take your Xbox 360 into Best Buy and show them the 2 year warranty that you should have bought (only $50).
2. Get a new Xbox 360, right then, right there.


jesta1215

]]> 9:387430:c5543005 Tue, 06 May 2008 08:32:18 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5542876 @valuepack:

You'd like to think that, but not really.

I used to work for a broadband ISP as a technician. We had a series of procedures the tech support reps would go through with the customer to determine if a technician had to be sent on-site.

Now, if the technician showed up on-site and it turned out the problem was covered by the procedure on the phone and you lied, you'd end up paying my hours and transport. It was in the ToS. And it wasn't cheap.

I'm sure other companies have similar safeguards.

Koztah

]]> 9:387430:c5542876 Tue, 06 May 2008 08:26:46 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541652 well, atleast they are trying or can speak english.. can you speak their language? i guess not.

Amiash is not allowed

]]> 9:387430:c5541652 Tue, 06 May 2008 07:18:03 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541540 I now own 3 360's

My launch unit (main rig for videos and games)
An elite (for games)
and a Halo 3 version (my kids one for his games)

All work perfectly and I have had no issues whatsoever.

Of course, if I didn't have them in well ventilated cabinets and piled Wii's and games on top of them I would expect to have problems.

irnchriz

]]> 9:387430:c5541540 Tue, 06 May 2008 07:09:30 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541541 "If you own a 360, odds are you've had to call Xbox support at least once. "

This is just plain wrong.

Even if you believe the over inflated number of 30% failure rate. I have 3 xbox premium machines and none of them have failed.

Does Kotaku really need to add more to the console flamebait war?

I also own a very dusty ps3, and it also works great, when there are games worth playing, to play on it.

Slorg

]]> 9:387430:c5541541 Tue, 06 May 2008 07:09:30 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541496 lol, I know the guy that took that picture. It was funny then and it's funny now. Props to Kotaku for finding it.

CheckersMcGavern

]]> 9:387430:c5541496 Tue, 06 May 2008 07:04:59 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541371 My 360 is the first launch console to last me over a year in 3 generations of hardware. Then again it might be that i'm particularly careful with it, unlike shown in the picture, there is nothing on top of it and it's on a DVD box to facilitate air flow, only plug self powered things in USB ports, etc. I agree that you shouldn't have to this and that doesn't mean they won't break at some point but what can you do.

But i certainly wouldn't leave my 360 set up like in the picture, and if i were on my 4rth i would give it up already (then again i went through 4 ps1, so maybe i'd just bite the bullet).

Fabrice

]]> 9:387430:c5541371 Tue, 06 May 2008 06:46:30 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541268 @CaptMonkey: Or it could be that you are extremely lucky! I've got all three from launch. I've been through 4 360s and all the others are origionals.

GOD

]]> 9:387430:c5541268 Tue, 06 May 2008 06:28:08 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541237 *shrug*

I've got a Wii, PS3, and 360. All from their respective launch days. Never had a problem from any of them.

If you've had more than one 360 RROD then you're either exceedingly unlucky or you're doing something bad to them... like leaving a Wii on top of it.

CaptMonkey

]]> 9:387430:c5541237 Tue, 06 May 2008 06:20:31 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541205 @Toolio: Thanks a lot, now I have to worry about my PS3 breaking as well as my 360. Good luck with getting your system fixed.

Heyyou27

]]> 9:387430:c5541205 Tue, 06 May 2008 06:12:22 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541183 @tehFluffz: This is not a Microsoft-specific issue. Have you ever tried calling customer support? For anything? That's how it goes.

valuepack

]]> 9:387430:c5541183 Tue, 06 May 2008 06:08:32 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541170 @Albanian_Killa:

While you're right it sucks that 360 owners are 'still' going through this, there is no census report telling you which version (launch, just after launch, the HDMI verson etc) is RRODing.

I have a launch 360 and it's never rolled over and died yet. But if it dies now and I report it on Kotaku, than hey, as far as everyone reading is concerned it's going to be assumed that I have a new 360.

i.roboto

]]> 9:387430:c5541170 Tue, 06 May 2008 06:06:04 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541152 Was it really a good idea to have the 360 between two other machines like that?

JustJake

]]> 9:387430:c5541152 Tue, 06 May 2008 05:58:29 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541132 Not all 360 owners, may i point out, since i have 2- including a launch unit.

Fabrice

]]> 9:387430:c5541132 Tue, 06 May 2008 05:53:52 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541064 It's sad that 360 owners have to go through this 2 years after the console came out.
You may disregard this as It's coming from a PS3 owner but personally I would probably just ask for a refund or sell it to someone - as a studying and working person I really wouldn't have any will to deal with that kinda stuff.

tehFluffz

]]> 9:387430:c5541064 Tue, 06 May 2008 05:36:03 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5541012 My trick was to lie.
Heavily accented dude: Is the console powered on now?
Me: Yes. [lie]
HAD: Check to make sure the connections to the TV are secure.
Me: ...Okay, yes. [lie - I just rustled things around for a second. In fact I had already taken everything apart for shipping]
HAD: Have you tried it on a separate TV?
Me: Yes. [lie - like most normal people, I only have one TV]
HAD: Have you tried a new set Microsoft brand cables?
Me: Yes. [lie - they were 3rd party]
HAD: Service #, blah blah blah, sending you a box.
Me: Fantastic! Did you know GTAIV came out today?

Note: Lying works with all sorts of service calls!

valuepack

]]> 9:387430:c5541012 Tue, 06 May 2008 05:28:03 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540895 My Xbox is fine - but I have had to call them...to delete old credit card numbers off my account. Called twice, they were totally confused and they didn't speak English well. Six weeks later and they still haven't deleted those credit card numbers.

mangajunky

]]> 9:387430:c5540895 Tue, 06 May 2008 05:14:25 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540864 Having a choice between a faulty system and a game crashing is like having a choice between being shot or stabbed.

Neither one is good, and you should be proud of having one over the other.

In the case with all three consoles, it's a choice between being shot, stabbed, or beat.

Then again, it could also be a choice between cake, pie, and doughnuts.

I try to see the positive (read: delicious) side of things.

blueshoals

]]> 9:387430:c5540864 Tue, 06 May 2008 05:06:04 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540747 For those aggravated about getting sent to an offshore call centre, I read somewhere you should learn a bit of spanish.

If you get connected to India "no hablo ingles" and keep trying to get a spanish speaking rep. Odds are you get routed back to a US call centre.

Works not just with Xbox.

cactaur

]]> 9:387430:c5540747 Tue, 06 May 2008 04:39:25 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540647 I just didn't buy one, period. :P

Replica23

]]> 9:387430:c5540647 Tue, 06 May 2008 04:37:49 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540524 Anyone know the equivalent escalation number for the UK?

Spoffoth

]]> 9:387430:c5540524 Tue, 06 May 2008 04:23:10 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540302 @Mongoosekun: First off, it's not the HDD access LED. I do know the difference, thanks very much.

In the middle of a game, the console shut off without warning and never started up again.

When turning on the console after this, the power light would turn green for 1-2 seconds, then flash yellow for 1/2 to 1 second, then flash red, along with three beeps.

I'm not making stuff up, as you put it.
I loved my PS3. I wish it were still alive.

Here are Youtube links to consoles with the exact same issue as mine had. Please note that I did not make any of these videos myself, so don't bitch at me for the lack of tripod etiquette in the second and third clips. You might have to copy & paste these links for them to work, so please don't bitch about that either.


+ Watch video



+ Watch video


+ Watch video

Believe me or don't.

If you don't, then I can only hope that if it happens to your PS3 one day, then some internet genius calls you a troll, an idiot, or a liar.

Toolio

]]> 9:387430:c5540302 Tue, 06 May 2008 02:45:19 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540043 You know there's something wrong when you feel blessed because your 360 "only" RROD'd once (plus the obvious freezes and DREs). Or when "RROD" becomes a verb.

But is MS's customer service in the US so bad that you'd need this kind of "tip" to get anywhere? While I hated having to send in my console for repairs, at least the hotline people were semi-competent (or maybe completely incompetent, hence why they sent UPS for same-day pick-up without bothering any further).

Of course, it's not like they can afford to be glib with their customers, especially here in Europe where Microsoft has been in the European Commission's bullseye for quite a while.

@iamspoo: The non-English speaking whatever-they-were from Easyjet's baggage claims dept. were fun, too. The fact that I don't even live in Great Britain and had to call Lithuania was even more fun. I loved how they listed a "Nintendo WAA" among the contents of my suitcase - made it sounds like a chinese knock-off à la Wü.
Ah, good times.


Antiterra

]]> 9:387430:c5540043 Tue, 06 May 2008 01:56:51 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540029 @Onizuka-GTO: Haha... I recently (about 2 weeks ago) traded in my Wii and all my games for an Xbox360 and Forza 2 :) I honestly used my Wii about 3 or 4 times in the past 6 months after I got bored of Guitar Hero 3. The Wii was fun at Christmas with my family but when I wanted to get stuck into gaming for a few hours... The Wii just annoyed me :)

Laser_iCE

]]> 9:387430:c5540029 Tue, 06 May 2008 01:47:18 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540009 @Toolio:

That's just the HDD access LED. The only video I saw on youtube was of an idiot that can't figure out how to use the optical button properly. Watch the laser pointer in the video more closely too. If you're going to make stuff up at least don't record a video showing you're committing libel.

Mongoosekun

]]> 9:387430:c5540009 Tue, 06 May 2008 01:32:40 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5540006 The UK support staff were fairly competant, and always pleasant. Guess I won't be needing this.

Pombar

]]> 9:387430:c5540006 Tue, 06 May 2008 01:31:44 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539998 I wish I had this number in the Fall of '06 when my referb from MS after a RRoD but was immediately bricked by the E71 error and it took 6 weeks after that to get a working console. It took over two months total before I got a working console and over 3 hours of calls to the incompetent non-English speaking Indians @ 18004MYXBOX.

iamspoo

]]> 9:387430:c5539998 Tue, 06 May 2008 01:27:07 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539969 This might prove to be a more efficient solution. I'm not attempting to promote the company, but this would definitely be a much easier solution for people who don't want to wait weeks on end depending on what may be wrong with their Xbox.

1) Spend $50 on Costco membership
2) Purchase Xbox
3) Return Xbox (with everything that was included at time of purchase)at any time should it stop operating correctly
4) Receive full refund
5) Buy new Xbox
6) Repeat as needed

Filmore_Slim

]]> 9:387430:c5539969 Tue, 06 May 2008 01:14:43 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539936 Oddly enough, I've been dealing with escalated support for a week now. I called today, and had to enter an extension number. Luckily, I have one.

I don't know if you can reach anyone without having an extension number.

mind in rewind

]]> 9:387430:c5539936 Tue, 06 May 2008 01:03:14 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539889 Bookmarking this post

Ezekiel06

]]> 9:387430:c5539889 Tue, 06 May 2008 00:51:58 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539876 Too bad Sony didn't have this when I needed my Playstation 3 serviced ONE MONTH INTO OWNERSHIP and I couldn't provide a receipt because it was a gift. Thanks for convincing me that the days of rootkits, matrix-dressed lawyers, and other Sony BS isn't over.

WingZero987

]]> 9:387430:c5539876 Tue, 06 May 2008 00:47:47 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539774 @Albanian_Killa: Although it didn't need to be brought up in this thread, I had the same purchasing reasons for a PS3 as you.
As xboxes dont come with warranty in China (grey imports only) I'd have to buy a new console if it rrods.
I went for the safer PS3 choice as well because of that (and havent regretted it btw)



sander_dutch

]]> 9:387430:c5539774 Tue, 06 May 2008 00:13:26 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539755 @The SmacK:
Don't be an idiot. Here's a lesson in practical economics for you, and you don't even have to pay a university for it.

This is not charity. Microsoft (or Sony, or Nintendo) is a business. Customers give it money in return for products. When something goes wrong, they have an obligation, both morally and legally, to set it right in a timely fashion.

When they fail to do that, they deserve to lose customers, and therefore profits. That is the corrective built into the free market: poor service creates a market for companies who provide good service. Voting with one's feet is the only power customers have.

Taking five months to solve a problem which should have been corrected in a week is absolutely unacceptable. That kind of incompetence should be repaid by giving one's business to M$'s competitors. And that is exactly what I've done.

Tolerating such incompetence is for chumps.


m1lkb0ne

]]> 9:387430:c5539755 Tue, 06 May 2008 00:09:04 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539699 I'm in canada, so they don't even bother fixing ours, they just replace them with refurb units and then send ours back into the wild... which means we always end up with someone else's console that crapped out on them. My replacement took 3 weeks because apparently the first girl who place the repair order, and I quote the second person I talked to, "didn't know what she was doing"

luckily after speaking with a supervisor I had a new console within 4 days. however, this new one, which I've only had a couple of months, gives me disc read errors almost every day, especially when I play GTA. I really hope it red rings soon so I can get it replaced.

kathartik

]]> 9:387430:c5539699 Mon, 05 May 2008 23:56:51 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539669 @Onizuka-GTO: Jeez. I swear, the only thing more irritating than the whole Xbox/PS3 feud is when the Wiientologists pipe in.

Toolio

]]> 9:387430:c5539669 Mon, 05 May 2008 23:47:31 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539648 this is why buying an X Box scares me.

DarkLuigi

]]> 9:387430:c5539648 Mon, 05 May 2008 23:42:16 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539638 I'm curious. What will happen after the extended warranty expires?

Garo

]]> 9:387430:c5539638 Mon, 05 May 2008 23:40:07 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539635 @jspeed04: I didn't think I had written a flame post - I was just describing my own experience with a faulty PS3. As far as I'm concerned, both consoles have their problems.

But if saying "Don't flame if you can't stand the heat" makes you feel like you're a quotable action hero or something, more power to you.

Toolio

]]> 9:387430:c5539635 Mon, 05 May 2008 23:39:11 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539563 @m1lkb0ne:

OMG!

Jeff is that you! I think this is totally that guy from the other post that's mom got banged by Bill Gates!

I'm so sorry...Microsoft could never make up for something like that.

I warn you though, wait till you see what Steve Jobs does to your mom....

Ick...

The SmacK

]]> 9:387430:c5539563 Mon, 05 May 2008 23:22:44 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539556 I don't have a problem with it. When I called in my 2nd RROD just a few days ago I just said "I got the 3 red rings." I didn't even listen to the guy on the other end since they are all, quite literally, incomprehensible most of the time. When he stopped talking: "I tried that, I need to send it in." Couple days later, a box on my doorstep.

But kudos to whoever gets help from this, perhaps more useful for non-RROD issues.

Xiedo

]]> 9:387430:c5539556 Mon, 05 May 2008 23:21:51 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539533 I recently ended a five-month ordeal with xbox customer support. I ended up filing a complaint with my attorney general's office, and writing to the corporate staff.

It's the single worst customer service experience I've ever had, and previously that dubious distinction belonged to Sony (though not their computer entertainment division).

Nobody at M$ even had the common decency to apologize for the inconvenience.

So M$ has lost me, not just as an xbox customer, but as a zune customer, an operating system customer, an office suite customer, etc. I'll never give them another penny of my money if I can any way avoid it.

I sincerely hope my experience wasn't typical, but I refuse to put myself in a position where they can do that to me again. Especially as there are alternatives.

m1lkb0ne

]]> 9:387430:c5539533 Mon, 05 May 2008 23:16:25 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539529 @Onizuka-GTO: At the rate my Wii sees use, it's going to last longer than my last Walkman!

Actually, unfortunately, no one makes electronics that really last anymore. The endless upgrade cycles are too lucrative.

tk.

]]> 9:387430:c5539529 Mon, 05 May 2008 23:15:13 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539525 @Onizuka-GTO:

I really don't mean this, but you are asking for it,

The Wii is so broken 3rd parties can't even make games for it.....

Ooooo Sick Burn!

Less manly, however? I think not...it has a most penis shaped controller. And people look like they are jacking off whenever they use it...

It's the most manly by far...

The SmacK

]]> 9:387430:c5539525 Mon, 05 May 2008 23:14:31 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539448 @Toolio:

awwww. Seems like everyone is having fun!

This makes me a sad panda, so many Xbox and PS3 owners get to play with the EXTRA VALUE that our beloved consoles provide.

Me onthe other hand, i've not once picked up the phone to call for nintendo support. But me? NOTHING! ZILCH! NANDA!

ITS NOT FAIR.

I know i've been shafted and missing something. i just dunno what it is.

*looks at his wii accusingly*

why aren't you a manly drama queen like the others?!

D:<

Onizuka-GTO

]]> 9:387430:c5539448 Mon, 05 May 2008 23:01:44 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539372 c'mon whats so hard about saying yes and No?

CS: have you tried...

You: Yes

CS: okay get a pen and paper write this down and expect the box

You: Yes

see? you only uttered two "yes" words is that really hard?

Amiash is not allowed

]]> 9:387430:c5539372 Mon, 05 May 2008 22:46:34 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539322 Better late than never. Their phone support dicked me around for five days.

tk.

]]> 9:387430:c5539322 Mon, 05 May 2008 22:37:49 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539318 Now that you've told the world about that number, chances are they'll need a new, DEFCON-1-escalated support number to cope with the overload.

Frank

]]> 9:387430:c5539318 Mon, 05 May 2008 22:37:15 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539287 @jspeed04:
***of***

jspeed04

]]> 9:387430:c5539287 Mon, 05 May 2008 22:31:47 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539281 @Toolio:
Oh you mean sorta like my 360 that got the one red light of death on the eve if my PS3 purchase and 1800-MY-XBOX and they refused to fix it and said that I needed to cough up x amount of dollars for a video card problem? Like that?

Don't flame if you can't stand the heat.

jspeed04

]]> 9:387430:c5539281 Mon, 05 May 2008 22:30:54 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539275 i just... got a ps3 wen my launch and both my elites died.

Zonbi

]]> 9:387430:c5539275 Mon, 05 May 2008 22:30:08 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539270 @Dauragon C. Mikado:

Yeah cool man,

Like I know a guy that had 16 360s break in a row...he sent it to Microsoft like 100 times, then Bill Gates came to his house and banged his mom...

We all laughed at him for being a noob...

It was awesome....

The SmacK

]]> 9:387430:c5539270 Mon, 05 May 2008 22:28:56 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539258 I just want to say something about the picture. Never ever have anything on top of you cable box! They throw of tons of heat! Once had a vcr melt into one. No wonder this xbox 360 got the RROD!

winston441984

]]> 9:387430:c5539258 Mon, 05 May 2008 22:27:38 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539133 I've had nothing but good experiences with the customer service.. I call, tell them the problem, give them my info, and that's it. I'd rather my sh*t work correctly to begin with don't get me wrong, but when I've had to deal with them it's been nothing but easy goings.

PlasmaMachine

]]> 9:387430:c5539133 Mon, 05 May 2008 22:11:51 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539129 Or you can just do it in 5 minutes online, And FYI you can't really blame microsoft sense you have a wii and an Ethernet router stacked on top of the xbox.

deathtastic

]]> 9:387430:c5539129 Mon, 05 May 2008 22:10:50 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539110 I'd still rather purchase a second 360 then a single PS3. No offense - just not a Sony person.

Kovitlac

]]> 9:387430:c5539110 Mon, 05 May 2008 22:08:12 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539095 Is it really that weird that my 4MYXBOX experience wasnt like walking on hot coals while gargling broken glass?

TheExiledLeader

]]> 9:387430:c5539095 Mon, 05 May 2008 22:06:34 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539078 What is with all these comments about the placement of this guys 360?

So I guess all bajilliondy of those xboxes that red ringed because people put them in the wrong place eh?

Dauragon C. Mikado

]]> 9:387430:c5539078 Mon, 05 May 2008 22:05:28 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539077 @Kai_:

Step two works for me... as long as I am only using it to play blu-rays.

Nothing else I have done on my PS3 has managed to produce enjoyment as of yet.

robinandtami

]]> 9:387430:c5539077 Mon, 05 May 2008 22:05:19 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5539039 Perhaps the dude in the picture shouldn't keep his Wii on top of his 360. The Wii puts out alot of heat, even when it is in standby.

robinandtami

]]> 9:387430:c5539039 Mon, 05 May 2008 22:01:03 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538993 I live in Japan and I have had to hand over my 360 for repairs twice, but customer support has been swift and polite both times.

Well, I say swift, but it took around 3 weeks both times, which is admittedly what they SAID it would take, but still, it's not like a lot of people even HAVE an XBox over here...

Zolbrod

]]> 9:387430:c5538993 Mon, 05 May 2008 21:55:27 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538988 @Kai_: You should head over to Sony Defence Force of some other fanboy site.

KirbyMorph

]]> 9:387430:c5538988 Mon, 05 May 2008 21:54:53 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538966 @The SmacK: Tell that to my two xboxes that sat completely alone on a flat surface.

Dauragon C. Mikado

]]> 9:387430:c5538966 Mon, 05 May 2008 21:52:45 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538925 I thought the solution was:

1. Buy a PS3
2. Enjoy.

That's what I did, anyway. I hear step 2 doesn't work for everyone.

Kai_

]]> 9:387430:c5538925 Mon, 05 May 2008 21:48:25 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538885 My 360 recently red ringed. The next day I called 1-800-4-MY-XBOX, got a service number. sent it off.

Believe it or not but from the day I it left (normal process) 9 days later it was back. Granted it was a obviously a new (perhaps different) 360. but still 9 DAYS!!!

Oh yeah, right before GTA4 too!

yashichi8bit

]]> 9:387430:c5538885 Mon, 05 May 2008 21:44:08 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538861 Wow,

I wonder why an Xbox 360 wedged between a dvr and a Wii would suddenly not work.

I mean, it's not like those things get really hot or anything...

And it's not like the only reason the 360's break is because the motherboard heats up and starts to bend...which moves components around and fucks shit up.

Nah...too crazy....Xboxs just break magically...

The SmacK

]]> 9:387430:c5538861 Mon, 05 May 2008 21:42:02 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538822 Isn't it 2 easy steps now? I mean, you've already given us the escalated support phone number.

KingBroly

]]> 9:387430:c5538822 Mon, 05 May 2008 21:38:19 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538729 It is step number 4 that could not be completed with all 3 failed 360s I have had...thus far.

Hatchetforce

]]> 9:387430:c5538729 Mon, 05 May 2008 21:29:38 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538719 I think now that this advice is circulating the blogosphere, microsoft will circumvent this shortcut soon.

sisedi

]]> 9:387430:c5538719 Mon, 05 May 2008 21:28:54 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538656 Mine was sent in via in-store extended warranty, so the people at the store are dealing with it and should probably know how to get things done quicker.

Heh, who am I kidding. :(

e30b27

]]> 9:387430:c5538656 Mon, 05 May 2008 21:23:53 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538618 I had mine red ring about a month ago. I had my Xbox back less than 2 weeks after it red ringed.

I came home, turned it on, discovered the red ring, went to their website and filled out my information to get my box. You don't have to deal with the support line.

Shavo

]]> 9:387430:c5538618 Mon, 05 May 2008 21:20:03 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538614 @okenny :): Never have I seen a more fitting profile picture.

Toolio

]]> 9:387430:c5538614 Mon, 05 May 2008 21:19:18 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538597 I've dealt with the 'escalation team'. They're just as soul crushingly useless as the plebs in Tech Support.

Hedgeworth

]]> 9:387430:c5538597 Mon, 05 May 2008 21:17:50 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538493 @Sailorcancer: LOL.. who said you can't learn anything from Fox news. Nothing says "friend" like opening an statement with the word darling.

The comment about the PS3 and RROD was just referencing an earlier story but it was poor humor on my part to do so and aggravate you.

On the bully topic, I remember fixing it by uninstalling all my games, deleting my saves, reformatting my hard drive then disconnecting from xbox live. It worked fine after that as long as I played it with my GH3 player.

Just to show that there's no hard feelings here, Here's the recipe for a jelly tube with meat rockets if you don't like paperweights:

1) Jelly
2) 1 Tube (2 Tubes for higher elevations)
3) Meat
4) and yes, of course, rockets.

enjoy.

okenny :)

]]> 9:387430:c5538493 Mon, 05 May 2008 21:10:42 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538450 Every topic brings out the trolls and the shit flinging... *sigh*

Scazza

]]> 9:387430:c5538450 Mon, 05 May 2008 21:08:08 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538421 when my first 360 died, i just called and, the xbox latin customer service (at least in mexico) was great, i didnt pay any for the shipping, the white box arrived in like 4 days, and a new 360 arrived in 2 weeks with a free month of xbl...

TOCATL

]]> 9:387430:c5538421 Mon, 05 May 2008 21:06:02 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538353 I could of used that # when it took them 6 months to fix my drm issue.

Gangsta-Grillz

]]> 9:387430:c5538353 Mon, 05 May 2008 21:00:40 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538338 @Albanian_Killa: I'm not trying to pick a fight with you <3 I just couldn't help but to praise the luv-luv attack you gave the PS3 and socom. I've never seen such an unabashed declaration of love and friendship to a woman even. I was just trying to put myself in your shoe to express empathy. I don't love my 360 that much but if I did, I would by at least 4 of them to show MS my support and to say thank you for the many hours of joy their hardware and Kameo have given me.

I read your comment as a love letter to the Playstation brand. The first comment about the choice was referencing a every tough question posed by one Owen Good who paid dearly for his comments at the hands of raving fanboys... oh man... you had to have been there... it was bloody.

okenny :)

]]> 9:387430:c5538338 Mon, 05 May 2008 20:59:16 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538332 I can't wait to get my Xbox Crap60 back tomorrow! No sersly, I can't wait. CoD4 has been talking to me in my sleep.

Blake Ruff

]]> 9:387430:c5538332 Mon, 05 May 2008 20:58:46 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538309 @Albanian_Killa: read your comments again and drink coffee.

Amiash is not allowed

]]> 9:387430:c5538309 Mon, 05 May 2008 20:56:22 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538270 @okenny :):

Darling, didn't Bully crash a lot on the 360 when it came out? It's Rockstars problem not Sonys.

Sailorcancer

]]> 9:387430:c5538270 Mon, 05 May 2008 20:52:57 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538261 All I had to do was call 1-800-4MY-XBOX. Microsoft's customer service was quite helpful despite the fact that I moved between the first call and the return. This is more than I can say about Dell technical support.

agies

]]> 9:387430:c5538261 Mon, 05 May 2008 20:52:14 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538257 @Albanian_Killa: Thank you your completely irrelevant enlightning comments.

As for the cs i think this isnt the way to go. They'll just send you back to the lower ranks

Cchrist

]]> 9:387430:c5538257 Mon, 05 May 2008 20:52:06 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538252 I do spii that the Wii is on top *cough* *cough*

=D

Master Saji

]]> 9:387430:c5538252 Mon, 05 May 2008 20:51:51 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538242 @dsmx: I'm not sure... how much does the paperweight way? Those things can be rather ornate but if they can't function as a paperweight then I rather have a tube (yes tube) of jelly with meat rockets.

okenny :)

]]> 9:387430:c5538242 Mon, 05 May 2008 20:51:17 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538226 I'm laughing at that picture as I can completely relate. That and my Wii is also on top of my 360 in a similar place (a bit more to the left as to not cover the holes though).

RPGr

]]> 9:387430:c5538226 Mon, 05 May 2008 20:50:00 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538219 @okenny :): What game crashing? First of all, I'm not being a fanboy here. I'm not justifying my PS3 purchase. I'm saying no gamer has to go through all this hassle. If you obviously think RROD is no problem, then you're the one with the problem.

About the game crashing. If you're talking about GTA, it's only frozen on me twice. Not starting to start a flame war, just don't see why Microsoft can't get off their asses and fix the problem. It's the only thing preventing me from getting a 360. So no, don't call me a fanboy, I got nothing against the 360. What I hate is how the creator has screwed the consumer over a lot.

Albanian_Killa

]]> 9:387430:c5538219 Mon, 05 May 2008 20:49:23 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538216 @Albanian_Killa: Funny you should mention choosing a PS3 over a 360 for reliability's sake.

My beloved, properly ventilated, and impeccably cared for PS3 flat out died a week ago, on the eve of GTA IV no less, in an attack of the "Yellow Light of Death." (Hit Youtube for numerous examples)

Since I was four months out of warranty, Sony support flatly refused to fix it without me first coughing up 189 Canadian dollars, tax included.

They did, however, "apologize for my inconvenience" with startling, scripted insincerity.

Toolio

]]> 9:387430:c5538216 Mon, 05 May 2008 20:49:07 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538211 I hope that guy is flipping off the Wii.

Sailorcancer

]]> 9:387430:c5538211 Mon, 05 May 2008 20:48:35 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538163 Mine no breaky. Great times

Timsobuff74

]]> 9:387430:c5538163 Mon, 05 May 2008 20:44:20 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538159 @male roof blower (CFB): true! The Agents put notes on the reference number if the customer hung up, isn't registered, or just plain ass.. the reference number is futile if there's no customer details in it.

Amiash is not allowed

]]> 9:387430:c5538159 Mon, 05 May 2008 20:44:05 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538151 @Absent Blue: Same here only mine is from Dec. 06 however I do have the luxury of a.c.

JohnnyHash

]]> 9:387430:c5538151 Mon, 05 May 2008 20:43:14 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538149 I got my first 360 for Christmas, and I am cringing the inevitable destiny that my system most likely has.

SolCross

]]> 9:387430:c5538149 Mon, 05 May 2008 20:43:10 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538139 the pic doesnt look like it was a good idea to have that wii on there. there is a port on the top and having something on it can block or add heat to a system.

Dakobah

]]> 9:387430:c5538139 Mon, 05 May 2008 20:42:04 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538136 @Albanian_Killa: I would love to see one thread about a particular system (Wii, PS3, 360) where a new commenter doesn't feel the need to inject useless, irrelevant fanboyism into the thread.

This is a really useful post, especially for people that haven't worked in customer service. As lionkitten posted, it's a relevant principle for all service issues.

jayntampa

]]> 9:387430:c5538136 Mon, 05 May 2008 20:41:50 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538124 Mine fried for the first time (got it in Jan 06), and it justh appen to do it a week before GTA 4 :( Getting it back within the next few days, turn around time was 13 days total (sent the box out hte moment I got it).

Quaddw

]]> 9:387430:c5538124 Mon, 05 May 2008 20:40:55 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538119 @okenny :):Lets see a choice between 1 game crashing or your entire system not paying any games and being nothing more than a large paperweight which do you pick?

dsmx

]]> 9:387430:c5538119 Mon, 05 May 2008 20:40:27 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538117 btw, about the guy in the pic. Putting your Wii on your 360 will KILL the 360. It happened to me, and its the only RRoD i got was because the Wii was on (and it gets BLAZING HOT) and the 360 was off, so the 360 was baking and no ventilation. Stupid brother and his mates decided to "tidy up" the area and stacked them on before a game of Wii Sports...

So thats prolly why his 360 fried...

As for this reference number, what if they tell you to call regular support when you call "executive" support after seeing you didn't really do anything with them?

Scazza

]]> 9:387430:c5538117 Mon, 05 May 2008 20:40:18 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538109 Seeing as how this has no doubt been plastered all over the Interwebs, I give this another week or two of actually being effective.

mva5580

]]> 9:387430:c5538109 Mon, 05 May 2008 20:39:54 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538099 It probably won't take long before Microsoft starts locking down escalated support so that they will not even talk to you unless there are comments on your account proving that you actually talked to someone and did not hang up on someone.

male roof blower (CFB)

]]> 9:387430:c5538099 Mon, 05 May 2008 20:39:03 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538090 @Albanian_Killa: That still doesn't answer the important question: Which is worse? A PS3 game crashing or RROD?

Don't forget to buy another PS3 this weekend to justify your love becuase if you don't then your words mean nothing.

okenny :)

]]> 9:387430:c5538090 Mon, 05 May 2008 20:38:07 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538082 @Dauragon C. Mikado: Same here. It's very easy to do this online and you can track the status at the same place where you submit the request. Not sure why anyone does this by phone. Repair and return took about 2 and a half weeks.

[service.xbox.com]

Spartan1308

]]> 9:387430:c5538082 Mon, 05 May 2008 20:37:46 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538059 Could be worse...

My 360 broke and my 2 year old daughter thought our Wii was a piggy bank... = two systems out @ the same time.

TxKARATEDUDE

]]> 9:387430:c5538059 Mon, 05 May 2008 20:36:49 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538055 @Albanian_Killa:

Dude you need to learn to breathe a little bit. Why do you have to attack like that over a simple article about tech support? God knows I'm not a lover of the 360 but damn boy, chill. A tip on how to get your system fixed faster is not an excuse for you to just go flaming on a console like that.

Sqwerell

]]> 9:387430:c5538055 Mon, 05 May 2008 20:36:45 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538012 @jun581: [www.thebitbag.com] Failure.

Witzbold

]]> 9:387430:c5538012 Mon, 05 May 2008 20:33:44 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538009 Muahahaha, and my XBox from January 06 is doing spectacular! Never had a problem with it, even living without air conditioning for a while during the summer in a Texas apartment and leaving it on all night and it still works fine.

Excuse me, I have to go find some wood to knock on.

Absent Blue

]]> 9:387430:c5538009 Mon, 05 May 2008 20:33:30 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538007 @jun581: No, not mine, pic link's included. Mine broke on the first day of the Halo 3 beta, so there were no fingers, just salty tears.

Luke Plunkett

]]> 9:387430:c5538007 Mon, 05 May 2008 20:33:26 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5538001 Wish I had known this information when my red-ringed, but that's in the past. Thankfully, my experience wasn't that bad. But, this is good to know for the future, since I know it'll give out again.

SpadeAce

]]> 9:387430:c5538001 Mon, 05 May 2008 20:32:49 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5537996 @jun581: Actually, based off of the title, "RROD Finger", I'm going to go out on a limb and guess it's Robert Rodriguez's finger.

Palladium

]]> 9:387430:c5537996 Mon, 05 May 2008 20:32:36 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5537991 You should use the escalation principle on ALL telephone support, not just Xbox. They are the only people in most businesses that can really help you or cut you a deal.

lionkitten

]]> 9:387430:c5537991 Mon, 05 May 2008 20:32:15 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5537986 But Luke my question is, is there an equivalent contact number for us Aussies? :(

Y2Jason

]]> 9:387430:c5537986 Mon, 05 May 2008 20:32:01 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5537985 isnt the wii the one getting the finger since the xbox is dead?

Grey Gecko

]]> 9:387430:c5537985 Mon, 05 May 2008 20:31:58 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5537896 the fact that you have to do this is pathetic. it should be fixed by now. there's no excuse for still keeping this problem. knowing microsoft with their windows products, it's no surprise. oh well, this was the reason i didnt get a 360 and went with a ps3. well, one of the main ones. socom and my love for other playstation franchises was the next. im not investing $300+ on something that is faulty. Hope those that have the problem get it fixed as fast as they can. it would suck to have ur console broken. especially with the launch of gta.

Albanian_Killa

]]> 9:387430:c5537896 Mon, 05 May 2008 20:25:48 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5537876 lol.
is that your finger luke?

Classic!


jun581

]]> 9:387430:c5537876 Mon, 05 May 2008 20:24:19 MDT <![CDATA[Get Your 360 Fixed - Quickly - In Four Easy Steps]]> http://kotaku.com/387430/get-your-360-fixed-+-quickly-+-in-four-easy-steps#c5537871 I just used xbox.com

I never had to meddle with silly humans to fix my xbox.

Dauragon C. Mikado

]]> 9:387430:c5537871 Mon, 05 May 2008 20:24:05 MDT