Overpeed

www.wiiarenthappy.com

But I'm crazy busy for a few weeks. If anybody want to contribue and help with graphics or text including a blog corner.

First will be the site where we can get together
Second we document our experiences (easy letter)
Third we find a lawyer and move forth.

Compensation of some sort is due allong with an apology about personally affecting us.

Start drafting a letter and in a few weeks I'll post some forms for online or even to print and fill out your selves.

I'm not a lawyer so although assitance is required, I'm hesitant and need to find somebody who understands the scope of the problems.

I urge people affected to make short blog comments where you can. I also suggest writing activision support but do so with low expectations. You should try to contact them once to allow them the chance to make it right with you.

PROTECT MY PRIVACY
PROTECT YOUR PRIVACY
PROTECT YOUR NECK

www.wiiarenthappy.com
- Coming Soon -

Bunglehead

Response (Nick Bee) - 01/27/2008 04:35 PM
Hi,

That's the official response regarding the issue; I cannot comment further.

Customer - 01/26/2008 01:29 AM
I Thank You for the long overdue apology but this is the only response of many I sent to your various departments. I, like many others on gaming blogs aren't happy about the initial problem and everything since. Activision used to be a respected name but your lack of action with the multiple problems (tech and procedural) deserve a mountain of bad-mouthing. A boycott is really deserved but wouldn't happen anyway. Those affected include 1) the email fiasco group, and also 2) all other paying customers stuck with a Mono disc.

I'd like a real response if possible

Response (Jose Lara) - 01/23/2008 08:20 AM
Hello from Activision!

We enjoy hearing from our customers.

Recently we sent an update for the Guitar Hero III: Legends of Rock Wii replacement disc program that may have inadvertently contained some customer email addresses. As a result we are implementing new procedures to further ensure the protection of our customer's information. We apologize for this oversight and thank you for your continued support.

I like the statement "That's the official response regarding the issue; I cannot comment further."

It looks like Tech and Customer support is being told to not comment outside the boundries of something equilavant to a script or checklist. I sent that email to several department but only one bothered.

It's Time To form a class-action Lawsuit.
Rise!

Bunglehead

Response (Jose Lara) - 01/23/2008 08:20 AM
Hello from Activision!

We enjoy hearing from our customers.

Recently we sent an update for the Guitar Hero III: Legends of Rock Wii replacement disc program that may have inadvertently contained some customer email addresses. As a result we are implementing new procedures to further ensure the protection of our customer's information. We apologize for this oversight and thank you for your continued support.

This was sent 4 days after the emails were sent and only in response to along letter adressing multiple issues. Did anybody else get this or do you have to ask for an apology.

Bunglehead

1) The game is released in Mono - Ok this was a mistake and it offended many players. Granded they are going to replace disks but this is only the beginning.

2) Activision's replacement policy - They are going to send out prepaid envelopes where we must first send them the game and wait for the replacment (how long will the replacment take, I bet it won't be quick). HAH, i'm sorry buit this is the dumbest policy ever and I must say quite insulting. Lets look at some mayor hardware manufacturers like NEC. When my monitor dies under warranty, they send me a new monitor and then I send them my defective one once I have received the new one. THAT is a policy of a company thatr cares about their customers. To make us wait like that is ... well you get the idea.

3) Privacy policy violation - And now we're here. The third blow in an already messy situation and it's the last straw. OFFICIAL STATISTIC: Spam in my inbox is up 32% two days following the exposure and is holding steady ever since.

Like Bunglehead, I have contact Activision and to date I have not received any communication back, and this makes me feel like they simply don't care. Well I do any if there is to be any recognition for Activision, those effected must band together and make our voices heard. I'm on board if anyone starts something official.

Overpeed

hskillett

On second thought, Activision should buy everybody affected one of the custom Guitar Hero controllers from Peavey. If you haven't seen them, they're made of real wood and have some killer artwork choices. Check them out.

[www.peavey.com]

Bunglehead

I guess the question is, what could Activision do to make this right with the people affected. If an email apology is such a low priority, how do they expect to come out of this unscathed.

Considering this all started with thier own error by releasing the disc in Mono, those affected by the email fiasco should be sent a new (fixed) copy of the game including the bundled guitar controller. Slipping in an apology would also be nice.

Please comment and keep this conversation going.

Bunglehead

kw4k

Terry-Gumbo

OmegaRed59

Randomeis

GuardianEarth128

Oh burn! haha.

livingaftermidnight

KaneRobot

The irony of it all is that everyone who received the e-mail message was trying to get a new disc to recover from Activision's first screw-up of falsely advertising surround sound on the game in the first place.

The least they could do is send us the new disc at no charge without needing to jump through hoops to sign additional forms and ship them our original first.

steerboy

SzinDragon

D00mM4r1n3

xpnet

Waza

well the other 99 email addresses attached to my email were quite amusing to read the names some people come up with so it wasn't a complete waste of time.

bigwhitebear18

y2kenjination

Americo

valoisian

chiablo

Blah8

Blah8

dead_red_eyes

Next morning...

You have 820 NEW messages.

aR-Tard

Regardless of who you use for your email service, your email address should be treated as confidential information. If Gmail published a list of all customers' email addresses, then that would unanimously be seen as a bad thing.

And personally, I have my own domain and use a privately hosted mailserver. I don't see how my email address could be considered anyone else's "property".

Marlor

EnigmaNemesis

And if I do work for Activision then I'm definitely way.. way late for work.

Madness (Possibly Sparta, maybe baggy trousers.)

teh_sideburns

jynxycat

Companies need to better educate the people who handle email. Being responsible for emailing customers is probably seen as low-end, untrained grunt work, but in reality, those people are responsible for handling the personal information of thousands of customers.

Marlor

Still, this is very serious, how do companies expect us to register games and other stuff if we can't trust them with private information. I had this happen to me before, and end up getting spammed to hell forcing me to end my email account and loosing contacts etc.

Irenicus-the one and only

If life gives you lemons, make lemonade and sue Activision.

JoDi

JoDi

scotty

syp

Yes, I'm going to call their Business and Legal Affairs number to inform them I was one of the email addresses which were broadcast. We'll see how Activision handles it from there.

MaxSteele

shinny21

Ashurahori

baked ham

Ashkihyena

ShaggE

Triple07

Mit

Ockeroid

Jeff Paine