Frenzy54

jesus, you two...ok, youre talking me into the "wait and see" category here, ive never even heard of some of that happening.
theyre losing $ and PR as long as this goes on, i think that's where my faith in a solid product down the line comes from, plus, as you guys said, last gen proved they know how to build a good system.
Time will indeed tell if that faith is justified, but yeah, im gonna wait, thanks again to both of you.

TheIrishNinja

Import98

fearing

@Charli3: I love Fight Club.

Abishai

Charli3

Desiwah

Also my drive was constantly sticking and I had to give it a little tap to get it to open, and also Oblivion disk was scratched because I accidentally bumped my 360 with my shoulder one day.

I'm not upset that I have to send it in for repairs. Only because they extended the warranty and I don't have to pay for it. If I did have to pay for it you better believe I would be royally pissed off. I do everything to take care of my electronics and for an item that was manufactured January of 2006 to start falling apart after only a year and a half of casual use is just shitty design.

I love my 360, but MS designed one of the worst consoles I've ever paid for.

vonfaustus

There isn't a single recall but I'm sure MS is seeing about half their 360s a second time.

FoxHoundADAM

Rayzak

alx_non_working

Even with a 10% problem the machine should have been redesigned in terms of cooling before make US, the ppl who spend the money, whatever what was the price, have to deal with it.

Whoever do a hardware with so much potential problems, sucks. Sony or MS or nintendo or the one you can name, if it has that many problems get you ass to fix it instead of making more and more. Even if the warranty is 5 years, tell me who doesnt HATE send a machine to repair, once and probably have a feeling like in some time you will have to do it again.

Seems pretty unacceptable to me.
Just my opinion.

fatez

1) Ironically, my 360 did, in fact, scratch up my copy of DOA4. At the time, I was unaware of MS' disc replacement program, so I ponied up for a used copy at Gamestop. Suffice to say, I felt like a tool afterwards.
2) The customer service, in my experience, was abysmal at best. I went through a month and a half spiel where I had to fight with a rep who was convinced that the problem was my HDD - and the solution was to mail me three HDD's, one at a time, that had other users' information on them. One of them even had a huge gash running down the side! None of them solved the problem, which leads to the next question...
3) I have never seen the RRoD. I have, however, seen the freeze-pop-and-throw-blue-vertical-shit on the screen death knell, from what I understand is the worst way for this console to go, as there is no towel fix for that. Considering that this entire ordeal took three months, the fact that they sent me three busted hard drives (which then, in turn, placed me on their "problem customer" list, whatever the f*ck that means...), and then I got a refurbished unit that occasionally freezes, the answer is: I'm selling mine pronto and every game and peripheral I have for it, keeping my PS3 and Wii, and avoiding MS-brand games and consoles like the plaque.

Last generation, I was adamant about the original Xbox. I may pick up one of those again, because that system 1) kicked ass, and 2) was built Ford tough. I don't know what happened when they designed the 360, but the damn thing has "flimsy" written all over it. And the sad thing is, it's really not a half bad system. But it's not worth the trouble - it quit being fun after the fourth call to the customer service line.

frygar

how much wasted money would that be? consider.... a percentage of 360 owners get the red ring of death...

then they have to go through the hassle of mailing it in and getter it replaced (completely free)

imagine if every single 360 owner had to mail back their 360 and go through that exact same process?

imagine the failure rate is ludicrously high, 30%... isn't it less wasted time and money on both sides to merely replace that 30% thank make 100% of owners go through that hassle?

am i taking crazy pills? you'd rather a total recall than an extended warranty?

hahha =)

some of this questions are so idiotic it's beyond me as to how you come up with them.

insert_gently

(but atleast old xbox lasted 1, 2 years before death, was cheaper and the later models with better disc drives didn't break. Heck, the old xbox had a better launch and more titles after a year with more fun games online. Now after this fiasco I can say that I loved the old xbox a lot more, I shall miss her.)

I doubt they fix them, and if they do they just suck at repairing. Most likely they will be replaced by new consoles working properly, sort of a recall, with the exception that the consumer have to have it break on them followed by getting pissed and then send it in a box for a wait.

I like that people have faith in the new chipset, but after seeing Elite getting released with hardware problems I just dont see your faith beeing justified.

Anyway, take my grim outlook with a bit of salt, my shit just a died a few hours ago and im done with the 360. I still think that the old Xbox was a great machine, I played it more then my PS2 and gamecube and I still love it, my 360 when working did not come close to playing UC, RTCW, SOF2, Midtown Madness3, Jedi Knight academy, Shenmue 2, Halo, Morrowind, KOTOR, Jade empire, Counter Strike, Star Wars battlefront, BF2, far Cry, JSRF, Panzer dragoon orta, Crimson Skies, Splinter Cell, Burnout 3, Riddick, Ninja Gaiden, and many more with the better controller "S" on and offline.

Wow, im an xbox fanboy but I dont like the 360, hmm... oh well bye MS.

Irenicus

CerberusXTX

chaos242

Don't waste your breath on AsianMacker... He is a huge Sony fanboy. I see him at IGN saying the same bullshit. He is one of those fanboys that thinks he is on a crusade to help Sony, then tries to ask things like "are you a MS stock holder, why should you care about the finances" yet he acts like he is a freakin Sony rep.

Just a heads up and a fanboy alert. :)

Cellien

CerberusXTX

TheIrishNinja

CerberusXTX

hmmm, I think M$ would rather have the console fixed now, not later.

when Halo & Mass effect come out, there will be almost 20mil sold consoles... 20mil DEFECTIVE consoles... so by then THEN the fixed xbox will come out? thats like a slap in the face to consumer answer you just proposed.

Crunshii

Irenicus

CerberusXTX

CerberusXTX

the points about a recall being more honest/ideal than a warranty are valid, it is like saying that if your console has the problem after 3 years then it's not microsoft's fault.

however, 3 years IS a long warranty, and to be honest, if your xbox doesn't have a 3 light hardware failure (which is usually caused by overheating) in 3 years, then it probably never will.

The fact is that a recall would send consoles back to microsoft that will never have the problem and will essentially have to be thrown away.

I have a friend (mind you, only one) that has a launch day 360 that is in constant use and is in perfect condition. I don't think it's fair to make microsoft pay for his console that still works. That's the point of the warranty - it's very long and specifically covers a widespread problem, but it's a problem that affects all consoles even if it does affect a majority, and it is not a safety issue, so in that sense moore is right.

that's just my 2 cents, and probably part of the few that would support microsoft on this decision. a recall of that scale would devastate microsoft's game division to the point of microsoft scrapping the whole xbox division. I certainly don't want that.

akhomerun

CerberusXTX

CerberusXTX

1, no, my scratched discs and cut out picture nor freezing got covered or will get covered.

2, Costumer care is like 50/50, but never have I got free games or heard of people getting free games except by some amercians on the net as far as I know. My countries costumer service tells me that it aint their policy etc bla bla. Sometimes polite sometimes rude as hell and sometimes they dont speak the language they are suppose to :/

3, I bought a new system again, it brokea few hours ago. No I wont pony up for a 3rd brand new 360, never until it is offically fixed and stated such with some form of achnowledgement and when Mass Effect is out and perhaps more games to justify another repurchase. Oh and it wont happen until after atleast 1 price drop too, perhaps even 2.

Btw, what makes the new chipset a fix for all? Where does it say that the 360 wont break because of a new chipset? im just curious.

Irenicus

As recently as a few weeks ago, Microsoft said that their failure rate was well "within industry norms" of 3% to 5%. This was a lie. Worse yet, they clearly knew it was a lie when they said this.

Now, Microsoft admits their units suffer from a terribly serious issue, but refust to even talk about the problem or the reason for the failures. They admit their product has a defect, but refuse to tell consumers what the defect is. Why?

Even more galling, Microsoft Refuses to tell consumers which units are affected by the defect, or whether the units a consumer buys today will suffer from the defect or not.

It is not unreasonable for a consumer to want to know if a product they are buying suffers from a defect that results in a reported 30% to 40% rate of Catastrophic Failure.

I say 30% to 40% because Microsoft refuses to discuss the actual failure rate. Independent polling of 360 vendors has reported a failure rate in the 30% to 40% range. And a monetary analysis of Microsoft's billion dollar allocation strongly suggests that Microsoft expects 30% to 40% of their systems to fail.

I realize that a lot of consumer electronic products have issues, bugs, and assorted problems. I also realize how rare it is for any name brand consumer device to suffer a 30% to 40% rate of Catastrophic Failure in the first year of use.

I don't hate Microsoft, I don't love them either. The plain truth is that Microsoft has Not been straight with their consumers, Microsoft has a big credibility problem on this issue. It about time they started dishing out some straight answers.

All we want to know is:

A. What is the defect?
B. Which units are affected by the defect?
C. How likely is it that a unit with the defect will fail?

Just some straight answers, how hard is that?

randomd

again, waiting on the new chipset, but from current owners, a few questions:

1) 3 year warranty only extends to RROD, then? what about the disc-scratching thing?
2) im told youve laregely gotten good customer care, which is good. those of you who arent Toasticus - you do realize this is inexcusable, yes? you realize that anything the PS2, dreamcast etc did doesnt excuse this?
3) if your system died for a non-RROD problem in the near future (i.e., warranty woudlnt replace it) would you pony up for a new system?

im curious here; this isnt any kind of fanboy baiting, i wanna know what you think, and if it could be done without ps3/wii potshots, all the better.

TheIrishNinja

Hahaha.. comparing 3rrod to abusive relationships? my my my you have problems.

blahism

Product recalls only happens when there is a safety issue, when the battery explodes for example. Product recalls does not happen for crappy products. You let market forces decide what is going to happen to the company that produces those crappy products. There has to be a line drawn to what necessitates a recall and it has always been drawn at safety issues. For everything else, let the free market handle it.

kheldorin

uber_fragger

[tardschool.com]

Heihachi.vs.Kazuya

Sure, the 10-15 million fanboys or serious online gamers will go through units like gum but no "average" person is going to buy one.

This is a major problem as MS is counting on this as their entry in the living room, to kill Sony and of course to recoup the $15 BILLION they are in the hole on this thing (we;;, $17 BILLION with the recall).

SAles will drop until MS can come up with a way to say THESE ARE THE NEW UNITS with the defect gone but MS is not that bright. Instead, sales will languish even further - Halo will still move units when it comes out but not to much of a degree.

This is the first step in the death of the Xbox.

jbelkin

joemin97

Plus, I think you have to reasonably consider people who won't know about the warranty extension (not everyone follows the news), the people who can be made to easily give up because they may be missing some information relating to their purchase, and other people who might not redeem their warranty. I can't realistically or intelligently guess what percentage of people these groups might make up, but I'm sure that this equals a saved expense for Microsoft that would not be possible if they pursued a more thorough corrective action.

Finally, I'd have to say that I would have my fears dispelled if Microsoft would at least say from which point in time the XBox360 manufacturing process implemented their remedy for this tech problem (if they have already mentioned this, I must have missed it). Then I would just take my system back to the store and redeem my guarantee that would give me a new unit and feel peace of mind.

Heidern

This is my third xbox, second was a refurb I sold after second repair because I figured refurbs breaks easier, for many obvious reasons. So I bought a brand new one this time, manufactured this year. So if my brand new 360 dies on me after a month then I can presume all 360's made this year, 2006 and 2005 will die eventually. So even if they fix this problem, it would be nice with a recall, atleast for all 360's made before a certain date, a date they claim they "fixed" the 360's. I promised myself after last 360 getting killed, that il get a new one, and if it breaks I wont get a new one until they are fixed.

They wont ofc. Seeing Peter moore looking down in his lap told me that. I wont demand it either, it is their choice and they know more then I do. But as a consumer having several "deaths" and discs getting scratched etc. I had enough. Do whatever you want MS I dont care anymore, I will get it repaired then I will sell it to Game or EB games. Afterwards I wont even look for a 360 until I hear official confirmation on the 360 beeing fixed for good. My only regret? missing out on Mass Effect :(

But by that time I will hopefully forget that game playing my Wii/PS3 and DS :)

Bye 360, cya MS, cya when you re-design your 360!

Irenicus

joemin97

Edge of Blade

naught

I originally wanted a full 360 recall, but after reading everyones posts, and thinking about it myself, there is no safety issue, so the warranty extension is good enough for me. Personally, I think all non-sold retail channel 360s should be fixed before being sold. Can you imagine teh suck: you buy a 360, halo3 and bioshock, and a month later it bricks, and you spend another month waiting for a refurb? Not the best way to treat a new customer.

Belain

nope, all xbox 360's that undergo warranty are simply replaced by refurbished machines. a Full recall would make M$ admit they made a 100% complete failing machine (which they already mentioned all of their machines are possible to bricking to all sorts of RROD, HDD failure, Disk Errors, electric components malfunctioning)

So in other words, they are not recalling because RROD is not the complete failure rate of the 360, theres other problems that causes it and they still havent found a way to fix it and a recall might cost 2 billion or so to fix the problem completely.

so which one is cheaper?(or u from business standpoint would pick)

[#1]
pay 2billion for recalls, reship all 11 million sold xbox 360's + the ones in stocks to finally fix the problem, that would put our xbox company in a almost-no profit gain from selling consoles
[or #2]
just play the victim of RROD, and pay 1billion for 3 years warranty and work on the new next gen console to compete with the PS3 when it picks up its momentum and let consumers deal with the problem.

Hmmm, lets think there for a little, im a company for profits, so yea, ill pick #2, fuck fixing the problem. Thats just facts about business, just like bribing for exclusives to win the consumer, its business.

and to the interviewer from Kotaku, thats why he cant give you a honest answer. Not in the best interest of Microsoft.

Crunshii

If a die shrink didn't fix the RRoD after MS did a recall, they would be absolutely and completely fucked.

Toasticus

I bet a lot of gamers aren't buying the 360 until the problem is really fixed.

crazyorloco

This just proves bad engineering has even less of a place in hardware than software.

Mongoosekun

Now I dont think MS was right in releasing shody consoles anymore then I thought Sony was. They are both only in this industry to rape us gamers of our hard earned cash, which is fine by me as long as the games keep coming.

Just so you know, yes, I do own a 360 and no, I dont own a PS3 (yet). I go where the games are and usually that means owning all 3 consoles. I also own a wii and a gaming PC.

As far as Im concerned my 360 hasnt died yet, but if it does I wont be happy, but I wont be out of pocket either. And for me thats the bottom line.

P.S. Just a thought, I have NEVER had a Nintendo console crap out on me and my SNES seen a whole lot of teenager anger, man they made those things tough!

H2oGatesy

Toasticus

Heidern

wiitendo64

Konchu

Konchu

juannius

@golemnist: A recall would hurt consumer confidence even more. It would lend to obvious comparisons to the Sony battery fiasco, and an average layperson may assume that safety issues were involved. By repairing affected systems individually, they contain most of the negative impact to people who experience problems.

Toasticus

golemnist

Take the cost of covering the repairs for a RROD problem: A. The probable chance of product failure, B. And the number of Xbox 360's out in the field, C.

if AxBxC = less than the cost of a recall, They won't do it.

XFiraga001

Comparing exploding batteries to a failing console is not even the same comparison at all. The 360 doesn't explode, cause fire damage nor potentially destory or damage components next to it.

If you want to talk apples to apples, Sony PS2 has the infamous DRE error that i've hit MULTIPLE tipes on MULTIPLE PS2's and they had to be sued before they offered an unlimited warranty on the DRE issue. (yet they never admit fault or claim responsibility)

Consumer confidence isn't something you fix through a recall. (it does the opposite). Offering to fix the problem for free is creating consumer confidence.

I doubt you even own a 360 but are one of the many who claim to have owned multiple.. Even the way you frame your debate its if you have an agenda and not personal experience on your side.

blahism

d4t4

As for the "ever 360 is flawed judgement" you could say the same for anything. I just so happen to have nearly 2 years of 10+ hour days of useage to back up my no 3RROD issue and i'll stand by that - but at the same time i'm happy the warranty is extended in case it ever creeps up. My 360 is 80% Windows Media Center extender and 20% gaming however most of the WMC conent i watch is HD content so its still requiring a bit of load and i do have Forza, Oblivion, PGR, Gears and other games that people associate with stressting the 360.

Either way, what exec would want to have problem slammed in his face every interview? At least ms has the balls to fix a problem rather than deny it ever existed to begin with. (no matter how long it took to bring it to light). It didn't take a lawsuit and in the end, thats good for the consumer since we get screwed on the lawsuits anyway while some lawyer makes away like a bandit.

blahism

Also, to use another example, what if Sony had just extended the warranty on their exploding batteries? You know, if it explodes, we'll send you a new one. While I'm not saying the 360's problem is as dangerous as that, but it hurts consumer confidence when you have a product which, at best, will fail one out of three times, even with an extended warranty.

golemnist

Sensationalist journalism bandwagon?

Just askin!

EnigmaNemesis

SovMish

d0x

frygar

So, thats how you judge a console/hardware you see how it worked with other people that you know, they will not lie or whetever...

sinny

There's no warranty extension that can make up for that. It's a rip-off.

thinred

TitillatedOcelot

And why should you look at things from Microsoft's point of view? or any other company's view from that matter?
Also, how are you any more qualified than the rest of us to speak on such matters? How do you know that they've done enough? "What makes you such a business analyst than you know?"

golemnist

frygar

Edge of Blade

"There is no RROD problem. The Internet just makes it seem like there is a high rate of failure because people hate Microsoft. The Infidels are throwing themselves at the gates."

baberg

In case there is a question, yes, my 360 has ringed once... just before I went on a trip. MS had the box back to me in 5 days and in time for the trip. Of course, I live within 300 miles of the service warehouse. I realize that's not the norm, but it has given me a lot of confidence in MS.

So... how the hell is this the bare minimum? Because they didn't jump when YOU of all people said jump, that means they haven't done enough? What makes you such a business analyst than you know?

I'm the only one of the lot of you NOT trying to string MS up just to feel better. I'm just about the only one thinking rationally here. The rest of you are too full of self-righteous, liberal consumerist crap to realize just what's going on here. You sound like a bunch of soccer moms getting huffy that there was cheese in your taco instead of pico and asking to see a manager.

Back to my original point, you clearly have it in for Microsoft. If you can't see that they are indeed bending over backwards to please you, you will never be pleased by ANYTHING MS does to fix things. And everything you want them to do is just not worth it.

And finally, on two counts of fanboy in a public place, guilty as charged. Because no other platform has given me anything else to write home about. MS earned my fanboydom. The same for every Sony fanboy and every Nintendo fanboy.

So, excuse me if I look at it from MS point of view, cause obviously someone should.

Edge of Blade

Dimipapa

@Toasticus: To quote Wikipedia Founder, Jimbo Wales: "Do Not Feed The Trolls".

Papa Midnight

Toasticus

Same with time. The more time MS can't sell 360's, the more publishers would jump ship, stockholders would curtail spending, and a slew of other developments.

Again, if MS is sending a new, more reliable SKU, game store clerks will advise shoppers to wait for a SKU that "isn't broken".

This development is bigger than you so stop acting like you are the only one that matters.

Edge of Blade

''but I dont understand these fan boys downplaying it, saying things like it doesnt matter if the console breaks the games are sooo good.

Its funny, they are completely devoid of reason, I guess thats why they are fanboys, I just find it funny that they are so ardently willing to forgive microsofts shoddy work on the 360, all the while typing on these forums using firefox.''

lol what you said is so true. I don't know why people would be defending Microsoft like Edge Of Blade.......

asianmacker

golemnist

Doomstalk

Sure, those last two are very important to any company, but the point - nay, the entire soul of a public company is to make money for its shareholders.

Now with this "extended warranty" going to cost them an estimated USD$1bn, they must certainly be doing so to avoid a backlash in the other direction - most likely a class action suit or similar which they've probably already assessed as being a more expensive option. This certainly seems to be a "lesser of two evils" option for Microsoft.

humilitybecomeshim

If you want the x360. Buy it, the 3 year warrenty is great and will cover the issue with the red ring.

If you dont, dont buy it. Sitting here speculating, wondering, complaining, whining, arguing and whatever else you all are doing does nothing but make me want to strangle someone.

asphix20

Its funny, they are completely devoid of reason, I guess thats why they are fanboys, I just find it funny that they are so ardently willing to forgive microsofts shoddy work on the 360, all the while typing on these forums using firefox.

Belain

What I really have a problem with is Microsoft not being open about the issue. Lets look at the facts:

1) It is obvious that they have consistently avoided confirming or denying a problem from day 1.
2) Although Microsoft has (and probably will never ) say for sure, it does appear in fact that there was a problem - inadequate cooling. Thanks to the hardware junkies who open their own boxes I think we even had a fair bit of evidence before they started fitting heatsinks to repaired units.
3) Microsoft gives us zero stats on what the failure rate is (again, see 1), but always assures us the rate is small or consistent with other devices. From non-official polls (whose accuracy can't be confirmed) the failure rate is conservatively above 20%. In addition, anecdotal evidence supports high failure rates. Even put together this doesn't count as solid evidence but on the other hand isn't unreasonable to *suspect* Microsoft of being dishonest about the failure rates. In fact, it is probably unreasonable not be demanding for more inquiry.

dosboot

You obviously didn't read the part where i said I DON'T CARE IF IT TOOK MONTHS AND HOW I'AM WILLING TO WAIT. Dood, its only a VIDEO GAME CONSOLE. You are making it seem like your a lil kid who just NEEDS to get his hands on a toy. Like seriously, its not like its the end of the world if there was a recall. ''OMGZ I CAN'T GET MY HANDS ON A 360 FOR THE NEXT FEW MONTHS IM GONNA START SHITTING BRICKS''. And for fuck sakes, stop worrying about Microsofts financial well-being because none of us here CARE.

Besides, this issue could be handled in a timely matter if Microsoft wanted to. I don't think it would necessarily take MONTHS. Not only that, Microsoft could also release a improved SKU that fixes the heating problem and put them on the store shelves WHILE fixing the recalled consoles and that way they wouldn't have to worry about losing market share. Microsoft is already losing market share to Sony and Nintendo because there are a ton of consumers out there who refuse to buy a 360 because of all the stories of the 360 failing so what does Microsoft have to lose exactly?

asianmacker

Toasticus

Granted the RRoD might be the most likely problem you can run into, but get your facts straight before you comment.

Tora

Imagine random pimply game store worker advises shoppers not to buy the 360 because they have more coming that aren't broken. The game store worker might be right, but he just made sure the customer would never buy a 360.

Of course, the way a lot of people sound here, that's exactly what they want to happen.

Edge of Blade

I didn't say that, but to me it just seems like they're putting more emphasis on the "hey look at us, we're giving you a longer warranty" aspect instead of the "hey look at us, we're fixing the problem" side like they really should. If they would release more PR statements that actually involve a definitive solution rather than more warranty side-talk then there might be less of a backlash against them.

alucard_0007

And do you expect the issuance of a recall to make all the RRoDed 360's magically work? A large scale recall will waste MORE time than fixing each on an individual basis. Didn't you frickin listen? Or are you too busy pressing Microsofts pants with your "venting"?

@Toasticus:
It sure is a horrible business plan. I agree. But it's a very consumer-centric course of action. It benefits customers to the detriment of Microsoft. Isn't that what everyone wanted?

Edge of Blade

Cueil

And I have on my calendar the day already marked that my launch 360 will RROD, its about 48 hours after mass effect comes out.

Belain

Cueil

Toasticus

This is a customer-centric action, if people will just believe that MS is capable of doing that. They are human after all...

Edge of Blade

Hardware revisions are coming up. You really don't think they've taken the opportunity to dramatically increase the reliability of the product?

Toasticus

justhesh

Again, you are worried about Microsofts financial well being for no apparent reason. I honestly don't give a damn if it costs Microsoft another billion dollars. Thats something Bill should be worrying about not me, the average joe video gamer. The beef i have is that they are supporting this issue and going about it the WRONG way. Like i said, there are defective consoles on the shelves that will be bought. This is just counter-productive because it wastes the consumers time by making them having to send it in. This is why I've been holding off getting a Elite even though I really want one. I don't care if a recall would force 360's off the shelves for a few months; I can wait. Its only a video game console.......

And no, I don't really hate Microsoft. I don't have any reason to seeing as how I want to buy one to play games like Bioshock and Blue Dragon.

I don't think its an issue of being anti-Microsoft......its just frustrated consumers who want to vent. And this is good because the more people who complain the bigger the unified voice will be heard by Microsoft to urge them to fix the problem faster. So you can keep being paranoid and think that everyone here is out to get Microsoft but this is far from the truth.

My point is; a warranty is great, but solving the ROOT of the problem is even better.

asianmacker

alucard_0007

@Kyle81: I'm not calling you a troll or whatever, but it's not hard to imagine that the 360 appears like it's flawed. Simply because you read it on the intarweb so frequently. Now how does that change anything according to industry standard failure rates? Right, it doesn't. Because these values are inaccurate, unconfirmed, out of relation, and unreliable. Deal with it.

Anyway, you seem to still babble about how Microsoft was so bad and released a faulty console, and can't even acknowledge the 3-years-warranty gift, so I'm gonna have to tag you "fanboy" for the rest of the time.

You base your opinion on blog and forum posts. You've seen 10 pages of complaints about the RROD which don't mean a thing as there are >10million units shipped. Ignorance.

Candlejack

brooza

Edge of Blade

Oh, I know. You want to see Microsoft gut themselves over this issue because you are a MS Hateboy.

I don't see how my logic is flawed...especially next your yours. I can say it over and over again why this approach makes more sense than that approach, but arguing with an ignorant mob isn't something I planned for today.

Edge of Blade

I've had one RRoD and got my 360 back in precisely one week.

@asianmacker: "The console would fail anyways so you wouldn't be playing anything to begin with."

The failure rate is not 100%. Although those consoles on store shelves do have a chance of failing, they aren't going to fail as soon as you take them out of the box. If Microsoft has in fact fixed the problem, then your next RRoD should be your last, and you will probably be without a 360 for about a week and a half. A recall would take longer than that and pretty much ruin public perception of the build quality. A recall is much more noticeable to the public than educated guessing at failure rates on the internet.

Toasticus

Citan359

Now what does that tell? Thats one big ole admittance to the problems they are having, as no company would simply toss away more than a billion dollars simply to make the consumers feel safe about their purchase. They are admitting the problem, and from that posted conference of MS about the extended warranty days back, MS is admitting they are having higher than normal problems with the hardware.

Kyle81

They cannot cut it off at the source, like you say. It will be worse for customers if they do. If they issue a massive recall today, virtually ALL the 360's in the world will get sent in AT ONCE tomorrow. How long do you think it will take them to get them all back?

It would cost less for MS to do it that way, but it would make sure that ALL the 360s aren't being played for a whole month. Do you want that?

You can whine and complain all you want for a gloom and doom "recall", but it makes NO SENSE to order a recall under this situation!

I'm sorry. You know next to nothing about the logistics and reprecusions of what you are asking.

Edge of Blade

WinterSnowblind

No shit sherlock. Were they supposed to wait like Sony did? Are people really implying that is a freaking option?

heretrix

''I said it before, if you are not statisfied by MS pulling a BILLION in cash out to support this issues for a full THREE years, then you simply have it in for Mirosoft. I smell Sony, Apple, and Anti-corporation scum every time this issue comes up.''

The fact is; Microsoft is just letting defective systems sit on the shelves........they are basically diasters waiting to be bought by the consumer. Why not spend that 1 billion dollars to actually FIX the problem. Thats a much smarter idea.

''Follow this logic if you dare: A recall would take much longer and keep people from playing a working box to troubleshoot a problem that may or may not happen. In that time, MS will lose massive marketshare and gamers won't be playing cause their box is sitting at the bottom of a pile that everyone sent in all at once. Niether Microsoft nor the consumer benefits from a massive recall of this magnitude.''

Thats such flawed logic. The console would fail anyways so you wouldn't be playing anything to begin with. lol and why would you care about how Microsoft does financially? Are you not a gamer? Unless you are a shareholder then i honestly don't see why you would be so concerned about Microsofts financial well-being......unless of course you are a 360 fanboy lol.

asianmacker

joemin97

magiczero

I don't get people asking for a recall. There don't seem to be any on the xbox forums where you can actually tell people have an xbox & play it (so you know they're not just trolls).

Bingo_Starr

Halo 3, Better Madden 2008, more games, better online capabilities and now a 3-year warranty...MS has put together a heck of a 2007 if you ask me.

XgamerM

You know how lucky we are to have companies that will protect investments like this? Did you study the industrial revolution? It was hands-off. Companies could do whatever the hell they wanted, consumer protection be damned any way you define it.

Edge of Blade

Frenzy54

Yeah, the 360 problems suck, but at least they're trying to sort everything out now. In my opinion, at this point, it's still the only next gen system worth owning. :) (At least until the Wii gets some games later this year)

WinterSnowblind

@Kyle81: A class action lawsuit was brought against them? Can you link to a source for that? I hadn't heard that.

Toasticus

Me thinks either someones overreacting or someone's under reacting

huginn

TheTea

I've enjoyed these interviews. I kinda want to see how he acted during the SEGA downfall. Must've stressed the hell out of him.

endejas.

Cell9song

Follow this logic if you dare: A recall would take much longer and keep people from playing a working box to troubleshoot a problem that may or may not happen. In that time, MS will lose massive marketshare and gamers won't be playing cause their box is sitting at the bottom of a pile that everyone sent in all at once. Niether Microsoft nor the consumer benefits from a massive recall of this magnitude.

The warranty approach to the issue is the most logical to YOU. It's the most convienient for the consumer, BUT its NOT the most economical for MS. MS doesn't get to bundle the boxes together in bulk shipments to decrease cost. They have to deal with EACH individual, substancially raising costs.

So, those of you anti-MS dweebs wanting MS to commit sepleku over this, congratulations...you in effect got what you wanted. This should satisfy you.

Now, shut up about it. I repeat. YOU GOT WHAT YOU WANTED.

Edge of Blade

Hagglegaggle

This is what we call admission of a problem.

The wii has sold far more than the 360 has in the amount of time its been out, and where are all the horror stories about it failing? Rarely do I ever see anyone claiming to have a broken system or failed, same with the PS3, and even past gen systems. But oh it's not uncommon at all to find people on multiple 360's.

You can close your eyes and cover your ears and think everyone is just trolling, but the 360's do appear to have a higher than normal failure rate.

Kyle81