warranty - Kotaku

posts about #warranty more →
Microsoft Explains the E74 Code, Sorta
Repaired Xbox 360 Comes with Freebie
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The Broken 360 Poll
Another One Bites the Dust
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Peter Moore on Recall Versus Warranty
Microsoft Expands 360 Warranties
Xbox 360 Warranty Now Better, Faster, Stronger
Confirmed: 360 Warranty Extended

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Kid_Bitchin
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
Sony should seriously consider the following ad slogan: "The Playstation 3: It's expensive...but it works!"
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TheIrishNinja
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
awesome, just in time for the E68 with one red ring that i got last night. oddly, i just rebooted and boom, right into tales of vesperia, no problem.

but that doesnt bode well for my poor elite, im thinking.
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hiryu3
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
more M$ bull$hit. why oh why do people let them get away with this crap by still buying their systems? TELL ME DARN IT!
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LucasReis
04/17/09

@hiryu3: While I agree with you because a lot of people, including myself, got fucked with the system, you lose all the credibility having a Sony related avatar.
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ThisCharmingMan
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
Owning this console is like owning a fucking time bomb. I'm already on my third, and since I was a loyal customer, buying it at launch, Microsoft is going to tell me I'm screwed if I get another error? I think not. I swear, if I experience another hardware failure and they try to charge me for anything I will raise hell.
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TrifeLife
04/17/09

@ThisCharmingMan: I was in the same boat. My best advice would be to get rid of it the next time it hiccups and grab a PS3.
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ThisCharmingMan
04/18/09

@TrifeLife: I hear you, but I refuse to abandon my 360 library because Microsoft willingly sold a faulty piece of hardware. I've got time on my hands to put up a fight with customer service.
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rich8606
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
Not many people get it though, so at least that's an improvement. So is it safe to get a 360 now? I have tried getting a 360 twice in the past and in the same months when I considered buying it, my office mates' 360s red-ringed...
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LucasReis
04/17/09

@rich8606: I don´t think it´s safe after I got the rrod.
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gojirah
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
I like how they insist on using the phrase "general hardware failure" when they also tell you there are different specific kinds of general failure.

It's like saying Jo, you are generally bad at sports, and also generally bad in academics, and generally poor at interacting with people. I'm not going to tell you which reason is the one we can't be friends, but believe me, it's one of them.
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Billkwando
04/17/09

@gojirah: Comment of the week?
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LucasReis
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
I´m very frustrated with the Box. I had my first RROD last month and I have no support here in Brazil because MS Brazil won´t fix products bought in other countries (I bought mine in Spain). So, I´m basically screwed. It´s sad because I love the library of games but I´m most likely not buying another one, I refuse to do so.
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Mokon
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
Sounds to me like Microsoft thought they could change the diagnostics so they didn't have to cover RROD anymore.

Glad they didn't get away with it.

That said, then, is the Falcon any more reliable than the Xenon/Zephyr? Because my Xenon got RROD, now I have a Falcon, I'm wondering if that system's death is predetermined as the Xenon's was, and I should just expect it, like the Norse gods expected Ragnorak.
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LucasReis
04/17/09

@Mokon: My falcon died after almost 11 months. I took care of it the way they told me to and I still got the damn RROD. I´m very frustrated by it. Sorry to tell you that but it´s true.
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CitizenInsane27 (Would like to eat your soul please.)
04/17/09

@Mokon: Not to be a pessimist too hard, but from what I've seen (I won't invest in a 360 because of this type of issue) But I've seen and played on every iteration of the Xbox 360, and I've seen every iteration die from either the RRoD or other malfunctioning hardware. I'm sure newer chips will help to keep the internal temps down, but the faulty chip placement is still gonna bite them a bit. But frankly I agree with you that I think that MS put the E74 in there to try to get a runaround for the RRoD repairs. Like a scam of sorts. Just seems like them. Shady business.
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Billkwando
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
I've gone through 3 360s, but none of them due to RROD. All were bad DVD drives.
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Accordion
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
The seemingly inevitable hardware failures is one thing, but not renewing the warranty after servicing is disgraceful.

Both my Macbook Pro and a PSP had renewed warranties after service, with Apple even throwing in Apple Care for three years and Sony giving me an extra battery as compensation. I'll also add that the PSP was a replacement due to dead pixels, they sent a courier the next day with a brand new unit after a simple phone call.
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d_r_e
04/17/09

@Accordion:

Indeed. It's straight up fucked that they don't renew the warranty after they fix it.
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RyuuzakiBjorn
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
Least I know the difference know:

RRoD is a general hardware fault

whereas

E74 is a general hardware fault

I completely understand now, thanks for clearing this up microsoft.
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What The Geek
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
some insight into the difference between the two errors

[checkyourhud.com]

In short, some of the things that lead to the RRoD are the same as some of the things that lead to an E74. Often, an E74 precedes an RRoD
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LittleDeadEpic!
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
WHY is it soo hard for MS to make a reliable console

i would really love to see what MS would have for an answere

/no trolling, just wondereing
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Ding! Hardcore
04/17/09

@LittleDeadEpic! ....Hunting Akuma: It's not that hard for them, considering the original Xbox is one hell of a beast machine. My original works like a charm and it has been traveled with and damn near beat up for a few years.

The faulty hardware I blame on 2 things:

1) All the people who said the Original Xbox was big & ugly, which in turn made the creators make something more appealing. I don't care how the console fucking looks, no one should. As long as it plays great games, it's all good.

&

2) MS trying to get a headstart on Sony/Nintendo by getting the their console out first. Which did work out for them in a way. They are ahead of Sony, i'm sure they are proud of that.
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NoBullet
04/17/09

@Dead Giveaway: I don't think that early release launch holds up anymore. Its been 4 years since the launch, they've had plenty time to fix it.

I bought my xbox in 2007 and got the E74 exactly 1 year later. Thankfully I got it fixed for free. But this stuff shouldnt be happening on non-launch 360's.
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OkayOctane
04/17/09

@NoBullet: It does when the early launch caused the design, which in turn could be causing the hardware failures. If they're following the same launch blueprint only changing small components failures are still expected. To fix it they'd have to go right back to the drawing board and come out with a whole new Xbox 360 in a different body with a different layout and components.
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Kobun
04/17/09

@OkayOctane: All modern consoles routinely see revisions be it minor changes to reduce cost or major ones which significantly change the form and design of the unit. There really is no excuse for not properly addressing the problem.
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CoffeyWasHere
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
I got the E74 message many, many times over the last 3 years. That is until I finally got the RRoD last week...
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MaxDragon7
04/17/09

@electroshockwave: They probably do know why... hmm...
... that and Bill Gates' mansion is built of bricked 360s. Oh the shame... :P

Well, the hardware fault is gonna be one hot topic for this weekend, am I right?
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Ding! Hardcore
04/17/09

In reply to Microsoft Explains the E74 Code, Sorta
I really would like to know what the Xbox Team thinks of the term "Red Ring Of Death".
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Duin
04/17/09

@Dead Giveaway: I always preferred Tri-Quadrant of Terror.
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