Kotaku
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SNK Doesn't "Pride Itself In Customer Service" [Updated]
Internet person Chris Bradshaw, aka Gilgamesh, owner of Kikouken.com and regular contributor to CCAcomics.com, bought The King of Fighters XI and SNK vs Capcom Card Fighter DS at his local Best Buy. The Card Fighter game has a fatal glitch that locks up the game. Chris tried to contact the SNK Playmore USA sales department, but never got a response. He sent emails to every SNK address he could find. Still, no reply. Then! He started dialing SNK's office, entering every imaginable extension. Says Chris: "Eventually I did get I touch with someone who gave me the information I needed, but not before I left a message on SNK USA President Ben Herman's machine. I can't tell you what I said verbatim, however I did tell him about how I have been attempting to contact someone at his office for almost two months now because I need to return a defective game (I didn't specify which game because I didn't think it mattered, a warrenty is a warrenty) and that I was now dialing every number I could find and making myself as big of a pain in the ass as possible (and yes, I did use those words) until someone finally talked to me." Hit the jump for Herman's reply:
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