Let's say you order things online. Video games, for instance. Given the fact you order them on a computer and then, days later, they magically appear at your door, it's easy to begin to treat the process as, well, magic.
Bethesda Softworks is calling Fallout: New Vegas' launch a success, with more than five million copies shipped since the game's release, with retailers calling for more. Now all they have to do is fix it.