I don't have first hand experience with many consoles, but my friend has an original launch XBOX he uses quite a bit, including leaving it running for over a month so he wouldn't have to log out of Live when his subscription ran out, and his works fine.
Saying you trust an internet poll over a warranty provider, you may as well flash your PS3 fanboy badge. I never understood the cross platform hate. I have a preference for xbox, but I don't spew vitriol at Sony. Wii, yes, Sony, no, but my hate for the Wii is not derived from my love for xbox so it's hardly the same.
My brother-in-laws went bad around July. From the time he called MS to when he got his system back in his hands took 8 days. I'd say that's an improvement.
I don't believe this at all. I'm more inclined to believe the article from Game Informer who has the failure rate at just over 54%. I think the true number is closer to this figure. And remember Microsoft's reponse to GI's article. They didn't challenge the 54% fail rate at all.
@Scazza: also you know what else you need to account for xbox has higher usage than any other console, and its the oldest. also the poll was of game informer subscribers so that means these are heavy console players. since that isnt the entire demographic there are alot of casual players as well so the percentages are skewed upwards, so the percent it lower.
just find it a lil disheartening that everyone who quotes the GI article took no time to analyze the data or even took a statistics class.
@flanker22: reread what i said, im saying that the GI article is a less reliable source of accurate info then the repair company that deals with these repairs.
Why would anybody get a third-party warranty program when Microsoft provides a 3year warranty? And if this is extended warranty, the data will make sense since any customer who has a RROD during the 3 year period will utilize the Microsoft warranty (and thereby void the extended warranty??).
@kidphat: Does the MS warranty transfer when you resell the 360? Square Trade will warranty used merchandise after the fact. Also, MS didn't always have the 3 year warranty, so maybe a lot people bought this early on?
Also, who hasn't heard of square trade? They are huge, the biggest 3rd party warranty provider on ebay, and yes they are international.
It has been proven that the system is faulty, but there has never been an actual announcement from MS saying that they found the problem and has been taken cared of, at least not to my knowledge.
Even the Falcon and Jasper chips, that is not something that the common consumer would have knowledge of, even less identify at the moment of buying a 360 in order to make a better decision of which system to buy.
Now, my grip with this is that the main reason that has always kept me from getting a 360 is the fear of it failing on me. If MS was more vocal on the problem and spent some time showing this kind of graphs or maybe explaining how newer versions of the system are more reliable then that would make me feel better at the time to get the system.
I just noticed that the chart says RROD. Does this not count the new problem the E-"watchamacallit?"
Or does failure rate generally mean all kinds of failure?
@ddrkeitaro: definate truth on that. most 360s that get replaced on a store level, will never have to go through microsoft, unless the system is fubar'd, and that's the only case in which it gets sent back. most repair depots just replace parts and/or repair them.
@Desfunk: Where do you think all those 360s GO after the store gets them back? They send them to MS for a tiny refund or cheap repair. All the big guys have deals with MS to send back damaged goods.
If this chart is to be believed, it seems to suggests that Jasper had little to do with improving the failure rates, which begs the question of what DID improve it.
@#c15140797: Falcon? Just because it was released doesn't mean they didn't have any old models lying around. When those where completely of shelfs it started go down.
It only really older models (first 2 years) that MS contributed that have the problems. Unfortunately, they've been circulating through trades and "fixes," so it is possible that some are still around.
The newer models really are more reliable, but I'd understand if there were still people that were skeptical, I mean I still fear putting in a game and thinking "this is it, DEATH!"
I hate it and having that mindset sucks, but when yours sound as odd as mine after 30 minutes, you'd be scared too (I have the Arcade).
@(Zombie) Goldwings: I agree with you, for me I was constantly thinking red ring while playing GTA IV and even more so after each sit down with the game. I still fear that if and when I start playing Fallout 3 it will end my 360.
Still not sure why they released a system with such an common problem they couldn't have missed it. All the fanboyism aside there is no denying that Microsoft were being greedy shits when they released the 360 and just wanted to get out before the other systems.
How anyone can defend them is beyond me sure they have some big games is it worth a few exclusive games for a system that only sometimes works when most games are cross platform?
If people had sold there xbox and not bought all these games and put up with there shit perhaps they would have worked harder to get a working system out and yes there will always be problems but when there over 50% then there's a serious problem. Maybe they would have even released them all for PC even.
The fact they offered an extended warranty isn't a reason to praise them because that's the least they could do, and they owed that much to there somehow loyal fan base.
/end rant
@sunpop: It worked didn't it? Over the course of this generation, MS manage to beat out Sony, but still like everyone, underestimated Nintendo.
However keep in mind that MS's goal was to get more of the gaming pie from Sony/Nintendo as well as establish themselves as a strong gaming business.
I say, in terms of their long term goal, that they've succeeded. How the problems they've had effect their future is unknown at the moment.
@sunpop: Like zombie said, it was all about getting out first. I would bet that if the PS3 and 360 were released at the same time, both with the same low failure rate, they would be A LOT closer in sales.
@sunpop: MS may have been greedy, but they arn't complete idiots. I guess you don't remember MS's year one. The entire time, every person alive was saying they were going to wait for the PS3. If the PS3, Wii and 360 launched side by side, the 360 would have been left at the roadside.
How anyone can defend them is pretty simple, they are a business, and it was a calculated risk that imo have done a fairly decent job of repairing any RRoD consoles, extending the warranty to 3 years and as you can see in the chart, have improved their hardware and repaired consoles.
You also forget all the "Good" releasing the console did. Take the fancy PSN. Do you think sony would have given a shit about the PSN if they didn't see how successful LIVE was in that first year? We are talking about the company that didn't even ANNOUNCE a unified online service until AFTER the 360 launched. And it was so last minute they left GAMESPY do the network.
I get it, RRoD sucks, Ive had two. I am also not crazy enough to say its fine. It wasn't but to scream that no one should have bought the console, or MS should have recalled the console is just insane. I don't know a single NES that didn't need blown in or repaired after the first year. Saturn had a massive failure rate too, PS2s phat DVD drives crapped out at a fairly high rate too. X360 might be the worst, but where do you draw the line? Without all of these things, we wouldn't be where we are nowadays with gaming.
Plus every electronic industry has high failure rates for certain products. You think gaming is bad? I can tell you with solid evidence that cellphones die at an average rate of 30% in the first year. Any idea how hard it is to get those repaired? Takes weeks and most carriers make you pay for shipping in N.America.
Enough with the crazy hate, your pissed, I'm pissed but over reacting and asking for MSes head will not get you anywhere. Sorry for the rant.
@Skyman747: Not closer, PS3 would have killed them. That first year gave MS a few extra fans, and let a ton of developers grasp the console as a finished product, which attracted more games, which attracted more gamers... At same time, everyone would have flocked to the tried and true console, with the better raw hardware numbers... PS3
@Scazza: I don't think so. Considering how expensive the PS3 was at launch, MS could have easily campaigned that their system was cheaper and did the same thing as the PS3. So I think Skyman747 would be closer to the answer.
Plus with 1 more year, MS would have had far more Xbox 360's than Sony with the PS3 and if you remember correctly, Sony had problems with its production.
09/02/09
Saying you trust an internet poll over a warranty provider, you may as well flash your PS3 fanboy badge. I never understood the cross platform hate. I have a preference for xbox, but I don't spew vitriol at Sony. Wii, yes, Sony, no, but my hate for the Wii is not derived from my love for xbox so it's hardly the same.
09/02/09
If the latter is true, perhaps the new consoles simply were not given enough time and opportunity to fail.
09/02/09
3rd party warranty provider= Unreliable
Game Informer surveys a bunch of fanboys= Reliable
k
09/02/09
09/01/09
2008 - 20%
2009 - 99%
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09/02/09
just find it a lil disheartening that everyone who quotes the GI article took no time to analyze the data or even took a statistics class.
09/02/09
09/02/09
What MS needs to address is not only the reliability of new consoles but in helping those who've had consoles fail on them.
Some people are on their 3rd, 4th, and 5th console...the fact that new consoles are more reliable doesn't help them one bit.
09/01/09
09/01/09
*・゜゚・*:.。..。.:*・゜(n‘∀‘)η゚・*:.。. .。.:*・゜゚・*
09/01/09
09/01/09
Maybe I am over thinking this.
09/01/09
Also, who hasn't heard of square trade? They are huge, the biggest 3rd party warranty provider on ebay, and yes they are international.
09/01/09
Even the Falcon and Jasper chips, that is not something that the common consumer would have knowledge of, even less identify at the moment of buying a 360 in order to make a better decision of which system to buy.
Now, my grip with this is that the main reason that has always kept me from getting a 360 is the fear of it failing on me. If MS was more vocal on the problem and spent some time showing this kind of graphs or maybe explaining how newer versions of the system are more reliable then that would make me feel better at the time to get the system.
09/01/09
Or does failure rate generally mean all kinds of failure?
09/01/09
Thus, we can only assume that this does not include disc drive failure, E-374, etc.
09/01/09
09/01/09
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09/01/09
09/01/09
09/01/09
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09/02/09
09/01/09
The newer models really are more reliable, but I'd understand if there were still people that were skeptical, I mean I still fear putting in a game and thinking "this is it, DEATH!"
I hate it and having that mindset sucks, but when yours sound as odd as mine after 30 minutes, you'd be scared too (I have the Arcade).
09/01/09
09/01/09
09/01/09
How anyone can defend them is beyond me sure they have some big games is it worth a few exclusive games for a system that only sometimes works when most games are cross platform?
If people had sold there xbox and not bought all these games and put up with there shit perhaps they would have worked harder to get a working system out and yes there will always be problems but when there over 50% then there's a serious problem. Maybe they would have even released them all for PC even.
The fact they offered an extended warranty isn't a reason to praise them because that's the least they could do, and they owed that much to there somehow loyal fan base.
/end rant
09/01/09
However keep in mind that MS's goal was to get more of the gaming pie from Sony/Nintendo as well as establish themselves as a strong gaming business.
I say, in terms of their long term goal, that they've succeeded. How the problems they've had effect their future is unknown at the moment.
09/01/09
09/01/09
How anyone can defend them is pretty simple, they are a business, and it was a calculated risk that imo have done a fairly decent job of repairing any RRoD consoles, extending the warranty to 3 years and as you can see in the chart, have improved their hardware and repaired consoles.
You also forget all the "Good" releasing the console did. Take the fancy PSN. Do you think sony would have given a shit about the PSN if they didn't see how successful LIVE was in that first year? We are talking about the company that didn't even ANNOUNCE a unified online service until AFTER the 360 launched. And it was so last minute they left GAMESPY do the network.
I get it, RRoD sucks, Ive had two. I am also not crazy enough to say its fine. It wasn't but to scream that no one should have bought the console, or MS should have recalled the console is just insane. I don't know a single NES that didn't need blown in or repaired after the first year. Saturn had a massive failure rate too, PS2s phat DVD drives crapped out at a fairly high rate too. X360 might be the worst, but where do you draw the line? Without all of these things, we wouldn't be where we are nowadays with gaming.
Plus every electronic industry has high failure rates for certain products. You think gaming is bad? I can tell you with solid evidence that cellphones die at an average rate of 30% in the first year. Any idea how hard it is to get those repaired? Takes weeks and most carriers make you pay for shipping in N.America.
Enough with the crazy hate, your pissed, I'm pissed but over reacting and asking for MSes head will not get you anywhere. Sorry for the rant.
09/01/09
09/01/09
Plus with 1 more year, MS would have had far more Xbox 360's than Sony with the PS3 and if you remember correctly, Sony had problems with its production.