Nintendo didn't send me a box when my Wii messed up on me and I had to post it back. Let's cuss them out too!
I think 360's being so shoddily made in the first place is the main issue. Not the fact that sometimes Microsoft will or won't send you a box to send the 360 back in. I'd rather just find my own box to be honest. The 4 to 5 days it takes for Microsoft to send the box, could be 4 to 5 days in which you're waiting to get your 360 back.
Is this news? I never got a box the first time mine red ringed, that was juli last year. A week ago it red ringed again and I didn't get a box (but I used the one the sent me my replacemnt in to send it). Maybe it works differently in Europe :S
My roommate has been waiting 3 weeks+ to get his box. It still hasn't arrived. I got mine about 3 months ago. We've held on to the box since then oddly enough. So I guess we can ship it in the box if need be. They can't complain about bad packing if it's one of their boxes.
They pretty steadfastly refused to send me a box back when my 360 died back in October. I had to call a favor in over at XBOX customer support to get them to send me one.
That would really suck. I'm currently having my Rock Band 2 guitar replaced (due to faulty strum bar), and I love how they handle it: send out a new guitar, and you ship the broken guitar back in the same box. Obviously it's a bit more complicated with a system, but I'd hate trying to find boxes that can fit these items safely when they must have loads of boxes specially fitted for them.
@Xenigma: I know! The service for Rock Band was phenomenal. They shipped me my replacement instruments and told me to keep the broken ones because they didn't want them back. Saved me time and trouble.
It's probably costing them a good .8% of their 360 revenue, as the actual RRoD is probably costing them a good 5%. They said it costs them about 50% per 360 with the RRoD, multiply that by the approximate number of RRoD(a lot) and you've lost a relative shit load of money due to a design flaw, unless it was an intentional flaw that they added to make people want to crave their 360's return more to give it more value? no, i highly doubt it.
Actually, I can confirm what he said. You've got to find your own box, and, strangely, it's not allowed to have any Microsoft or Xbox logo on it anywhere. Definitely the only option for me though, I did ask if there was a possibility they could send me a box but no dice. You're not allowed to send it back in the original 360 box, either.
@Muisee: That's laughable. If true, it'd be because Microsoft doesn't want to publicize the RRoD at hand, that's all. I'm thinking this isn't an official policy, but I'd believe its support staff are being encouraged to request a more inconspicuous box from the shipper to avoid having the dead console transported via the well known "coffin."
@Kobun: Get real man. You're theory is laughable. You think the UPS guy keeps tally marks for all the Xboxes headed down to Texas? What a fucking joke. Is he a Sony spy? You have spies in the postal service?
@BurgerBat: Don't be ridiculous. You may not be aware, but there are quite a few stories from delivery employees throughout the Internet remarking how many 360s are getting returned. Talk such as this spreads and feeds into RRoD's (and by extension Microsoft's) now infamous reputation. If a minor thing such as requesting being shipped in a less obvious box will help curb such a thing and help make it appear that the situation has been more or less resolved, then I don't believe it's that difficult to think it's a possible reason for any such policy change.
@BurgerBat: It's funny but every time I send my Xbox in for repair, the UPS guy is like, "hmm, let's see here, an Xbox 360, right? Yep, I see a lot of those."
@ShirleyTemple: They have a very lax extended warranty policy with RROD consoles. They will basically still fix them all. You really wasted several hundred dollars by tossing it out.
The PS3 has over 100 something console EXCLUSIVES. I'm talking about retail games. Now if you take into account PSN games and multiplatform titles, your bound to find at least 20 titles you'd like to play.
If you don't manage to find games for your PS3, it's all YOUR fault not the system's. And if you buy all your multiplatform games for the Xbox360, your obviously going to have less games on the PS3. Talk about xbots.
@AXATAX: thank you for not linking that stupid PS3 exclusives image that keeps popping up.
I have several exclusives for my PS3. MGS4 (which is easily one of the best games I have played in a while), Uncharted, Valkyria Chronicles (again, awesome game) and Soul Caliber (I had to have Darth Vader). All awesome games and I am glad that I own a PS3 so I can enjoy them. Hell, I even bought Lair for some reason, but I paid $15 for it so I hope I am forgiven.
I will buy God of War III and possibly Gran Turismo 5, but Gran Turisomo: Prologue wasn't exactly great.
That being said, had those games been multi-platform, they would have all been purchased for my 360 without a doubt.
@NeoAkira: In KillerBee's defense, I didn't like Killzone 2 either. I also hated Gears of War. It's entirely possible for people to not like a game without suddenly being a fanboy. Those gritty, generic-feeling shooters don't do it for me regardless of how gorgeous the graphics are or how critically acclaimed it is. Shooters need something unique or an awesome story (or good co-op) to pull me in like Fallout 3 or Left 4 Dead. Otherwise, it's all just scripted event, point, shoot, yawn, repeat. Then again, I had a blast playing 50 Cent: BotS with a friend, so maybe my opinion doesn't matter...
@KillerBee: I really don't want to fuel this fire further, but Soulcalibur IV wasn't exactly a PS3 exclusive, and now neither is Vader (Vader is what I'm assuming you were calling exclusive). Vader would still have been a very good reason to buy the PS3 version, though.
So I can state where I stand (and get my own flames ^_^), I own all current-gen platforms except the PS3. I've had a Wii for a while, and recently decided to get a 360 so I could play "real" games. I might have gone with a PS3, but just a little out of my price range. Sony can have my money when Square Enix says that Kingdom Hearts III is PS-exclusive.
@Andrew Wyatt: Soul Calibur IV was not nearly as good as it could've been imo (played it for ps3 and 360). gameplay seemed too slow. soul calibur for dreamcast and SCII for Gamecube (starring Link) were the best games in the series. Good thing sfiv is off the charts in awesomeness.
It's not about his game likes and dislikes it's about his comments about the other consoles. Calling them "dust magnets. I use them to tell me how long it has been since I dusted my home theater."
Is quite stupid. All it does is prove that he wasted money buying something he doesn't want and is now bitching about it to us. In addition to that after having his system break multiple times on him he claims he'll never stop loving the 360? If that isn't blind rabid fanboyism then I don't know what is.
I don't understand why all you guys are calling. Just use xbox.microsoft.com and you can set up your repair without the risk of some uninformed call center rep giving you a hard time. My 360 red-ringed two weeks ago, and the decision of "send me a box" vs "provide my own box" was nothing more complicated than a radio button on the service request form.
I just sent my Xbox 360 back for repairs a week or so ago, and the rep told me that they no longer send boxes. My friend, whose Xbox died yesterday, was told the same thing.
I asked the customer service rep to receive a new Xbox since I have sent in 6 xbox 360's already. The rep assured me that I would receive an XBox with new hardware, HDMI, etc. Well, I just got it back the other day. As it turns out, the whole back panel of the Xbox 360 they sent me is rusted. I'm considering calling back and pitching a fit.
Agreed. My two-year-old box died about a month ago, getting them to send me a box online only involved clicking a radio button. They sent back a refurbed Falcon chipset console in three weeks along with a one month Xbox Live Gold subscription extension card.
I know there was a post somewhere where if your box was out of warranty or not RROD, you would be charged $99 for a repair if you used the online form vs $109(?) if you called in. From the comments I'm reading here, it seems like all the people who were denied boxes called in and were told by a rep of the lack of shipping box. Maybe it's policy now to not offer shipping boxes over the phone?
03/06/09
I think 360's being so shoddily made in the first place is the main issue. Not the fact that sometimes Microsoft will or won't send you a box to send the 360 back in. I'd rather just find my own box to be honest. The 4 to 5 days it takes for Microsoft to send the box, could be 4 to 5 days in which you're waiting to get your 360 back.
03/04/09
03/04/09
Twice in one weekend? That's unlucky...
7 pages deep... no one will read this...
Microsoft never gave me a box in the UK, it's fine, chill.
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Seriously, this is easily the lamest complaint I have read in a long while. I throw away 20 boxes a week that would be more than sufficient.
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When the alternatives are
a) Hardware with gimmicky, children's games
or
b) Hardware with very few games
I'll take the risk of faulty hardware for the sake of several good games to play, thanks.
03/03/09
That doesn't seem accurate for any console this generation.
03/03/09
Go away XBOT. Does M$ pay you to troll on Kotaku. It is appalling you have not been banned from Kotaku yet.
Everyone look at mr-crowley's comment history before taking him seriously EVER.
@KillerBee: @Skyburnbright:
The PS3 has over 100 something console EXCLUSIVES. I'm talking about retail games. Now if you take into account PSN games and multiplatform titles, your bound to find at least 20 titles you'd like to play.
If you don't manage to find games for your PS3, it's all YOUR fault not the system's. And if you buy all your multiplatform games for the Xbox360, your obviously going to have less games on the PS3. Talk about xbots.
Here's the list, go find some games:
[en.wikipedia.org]
03/03/09
I have several exclusives for my PS3. MGS4 (which is easily one of the best games I have played in a while), Uncharted, Valkyria Chronicles (again, awesome game) and Soul Caliber (I had to have Darth Vader). All awesome games and I am glad that I own a PS3 so I can enjoy them. Hell, I even bought Lair for some reason, but I paid $15 for it so I hope I am forgiven.
I will buy God of War III and possibly Gran Turismo 5, but Gran Turisomo: Prologue wasn't exactly great.
That being said, had those games been multi-platform, they would have all been purchased for my 360 without a doubt.
03/03/09
You two don't sound like clueless fanboys at all...oh wait...
03/04/09
03/04/09
So I can state where I stand (and get my own flames ^_^), I own all current-gen platforms except the PS3. I've had a Wii for a while, and recently decided to get a 360 so I could play "real" games. I might have gone with a PS3, but just a little out of my price range. Sony can have my money when Square Enix says that Kingdom Hearts III is PS-exclusive.
03/04/09
03/04/09
It's not about his game likes and dislikes it's about his comments about the other consoles. Calling them "dust magnets. I use them to tell me how long it has been since I dusted my home theater."
Is quite stupid. All it does is prove that he wasted money buying something he doesn't want and is now bitching about it to us. In addition to that after having his system break multiple times on him he claims he'll never stop loving the 360? If that isn't blind rabid fanboyism then I don't know what is.
03/03/09
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03/04/09
I asked the customer service rep to receive a new Xbox since I have sent in 6 xbox 360's already. The rep assured me that I would receive an XBox with new hardware, HDMI, etc. Well, I just got it back the other day. As it turns out, the whole back panel of the Xbox 360 they sent me is rusted. I'm considering calling back and pitching a fit.
03/04/09
Agreed. My two-year-old box died about a month ago, getting them to send me a box online only involved clicking a radio button. They sent back a refurbed Falcon chipset console in three weeks along with a one month Xbox Live Gold subscription extension card.
I know there was a post somewhere where if your box was out of warranty or not RROD, you would be charged $99 for a repair if you used the online form vs $109(?) if you called in. From the comments I'm reading here, it seems like all the people who were denied boxes called in and were told by a rep of the lack of shipping box. Maybe it's policy now to not offer shipping boxes over the phone?