red ring of death

posts about #redringofdeath more →
Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
"Worst Of Xbox 360 Hardware Failure Behind Us"
Ten Little Xbox 360 Sitting in Their Graves... and Counting
Game Tester Fired For Going On Record About Xbox 360 Defects
The History Of The Defective Xbox 360
Truth Behind Xbox 360 "Recall" Is Quite Boring
Pretty Sure This Violates the Warranty
The Truth Behind The Red Ring Of Death
RRoD Is Truly Frightening
Repaired Xbox 360 Comes with Freebie

Your version of Internet Explorer is not supported. Please upgrade to the most recent version in order to view comments.

Dsmvwl Admin Promote to frontpage Approve user Ban user ×

Random J
03/06/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
Nintendo didn't send me a box when my Wii messed up on me and I had to post it back. Let's cuss them out too!

I think 360's being so shoddily made in the first place is the main issue. Not the fact that sometimes Microsoft will or won't send you a box to send the 360 back in. I'd rather just find my own box to be honest. The 4 to 5 days it takes for Microsoft to send the box, could be 4 to 5 days in which you're waiting to get your 360 back.
Reply

Random J was starred Random J was unstarred

Jippon
03/04/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
Is this news? I never got a box the first time mine red ringed, that was juli last year. A week ago it red ringed again and I didn't get a box (but I used the one the sent me my replacemnt in to send it). Maybe it works differently in Europe :S
Reply

Jippon was starred Jippon was unstarred

crimsonchin
03/04/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
"My Xbox red-ringed for the second time this weekend"

Twice in one weekend? That's unlucky...

7 pages deep... no one will read this...

Microsoft never gave me a box in the UK, it's fine, chill.
Reply

crimsonchin was starred crimsonchin was unstarred

Jippon
03/04/09

@crimsonchin: I read it!!!
Reply

Jippon was starred Jippon was unstarred

VileMethoD
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
My roommate has been waiting 3 weeks+ to get his box. It still hasn't arrived. I got mine about 3 months ago. We've held on to the box since then oddly enough. So I guess we can ship it in the box if need be. They can't complain about bad packing if it's one of their boxes.
Reply

VileMethoD was starred VileMethoD was unstarred

NoBullet
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
When I sent mine a month ago I wasnt given a choice. I had to print the label (didnt have a printer) and box it myself.
Reply

NoBullet was starred NoBullet was unstarred

ReconToaster misses garnett :(
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
Yeah, this has been the standard for quite some time my deer kotaku editors.
Reply

Archaotic
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
They pretty steadfastly refused to send me a box back when my 360 died back in October. I had to call a favor in over at XBOX customer support to get them to send me one.
Reply

Archaotic was starred Archaotic was unstarred

KillerBee
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
Oh no! No free cardboard fucking box. Whatever will you do? Help them consumerist. Microsoft doesn't give out free boxes anymore. Release the hounds.

Seriously, this is easily the lamest complaint I have read in a long while. I throw away 20 boxes a week that would be more than sufficient.
Reply

KillerBee was starred KillerBee was unstarred

I_Hate_This_Place
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
Well, if it's not true, it wouldn't be the first time the consumerist was full of shit. If it is true, it's messed up.
Reply

I_Hate_This_Place was starred

Xenigma
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
That would really suck. I'm currently having my Rock Band 2 guitar replaced (due to faulty strum bar), and I love how they handle it: send out a new guitar, and you ship the broken guitar back in the same box. Obviously it's a bit more complicated with a system, but I'd hate trying to find boxes that can fit these items safely when they must have loads of boxes specially fitted for them.
Reply

Xenigma was starred Xenigma was unstarred

NeVeRMoRe666
03/03/09

@Xenigma: I know! The service for Rock Band was phenomenal. They shipped me my replacement instruments and told me to keep the broken ones because they didn't want them back. Saved me time and trouble.
Reply

NeVeRMoRe666 was starred NeVeRMoRe666 was unstarred

LllusionX Mailed the Fission
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
It's probably costing them a good .8% of their 360 revenue, as the actual RRoD is probably costing them a good 5%. They said it costs them about 50% per 360 with the RRoD, multiply that by the approximate number of RRoD(a lot) and you've lost a relative shit load of money due to a design flaw, unless it was an intentional flaw that they added to make people want to crave their 360's return more to give it more value? no, i highly doubt it.
Reply

Dyson
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
Actually, I can confirm what he said. You've got to find your own box, and, strangely, it's not allowed to have any Microsoft or Xbox logo on it anywhere. Definitely the only option for me though, I did ask if there was a possibility they could send me a box but no dice. You're not allowed to send it back in the original 360 box, either.
Reply

Dyson was starred Dyson was unstarred

Muisee
03/03/09

@Dyson: They don't want there to be any logos because if people knew it was an Xbox they might steal it. At least, that is what I was told.
Reply

Muisee was starred Muisee was unstarred

Kobun
03/03/09

@Muisee: That's laughable. If true, it'd be because Microsoft doesn't want to publicize the RRoD at hand, that's all. I'm thinking this isn't an official policy, but I'd believe its support staff are being encouraged to request a more inconspicuous box from the shipper to avoid having the dead console transported via the well known "coffin."
Reply

Kobun was starred Kobun was unstarred

BurgerBat
03/03/09

@Kobun: Get real man. You're theory is laughable. You think the UPS guy keeps tally marks for all the Xboxes headed down to Texas? What a fucking joke. Is he a Sony spy? You have spies in the postal service?
Reply

BurgerBat was starred BurgerBat was unstarred

Kobun
03/04/09

@BurgerBat: Don't be ridiculous. You may not be aware, but there are quite a few stories from delivery employees throughout the Internet remarking how many 360s are getting returned. Talk such as this spreads and feeds into RRoD's (and by extension Microsoft's) now infamous reputation. If a minor thing such as requesting being shipped in a less obvious box will help curb such a thing and help make it appear that the situation has been more or less resolved, then I don't believe it's that difficult to think it's a possible reason for any such policy change.
Reply

Kobun was starred Kobun was unstarred

DugDawg
03/05/09

@BurgerBat: It's funny but every time I send my Xbox in for repair, the UPS guy is like, "hmm, let's see here, an Xbox 360, right? Yep, I see a lot of those."
Reply

DugDawg was starred DugDawg was unstarred

ShirleyTemple
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
I got a second red ring too. I just threw it out. No big loss now that I have a PS3.
Reply

ShirleyTemple was starred ShirleyTemple was unstarred

Kobun
03/03/09

@ShirleyTemple: Hit me up next time you feel like throwing away $200-300 instead of dropping something in the mail.
Reply

Kobun was starred Kobun was unstarred

KillerBee
03/04/09

@ShirleyTemple: They have a very lax extended warranty policy with RROD consoles. They will basically still fix them all. You really wasted several hundred dollars by tossing it out.
Reply

KillerBee was starred KillerBee was unstarred

DoomDoomDoom
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
Here's an easy fix: Don't make faulty hardware. Sound like a good idea?
Reply

DoomDoomDoom was starred DoomDoomDoom was unstarred

vid3oman64
03/03/09

@DoomDoomDoom: Yeah, that's a good one. I like my approach though: don't buy faulty hardware.
Reply

vid3oman64 was starred vid3oman64 was unstarred

Skyburnbright
03/03/09

@vid3oman64:

When the alternatives are

a) Hardware with gimmicky, children's games

or

b) Hardware with very few games

I'll take the risk of faulty hardware for the sake of several good games to play, thanks.
Reply

Skyburnbright was starred Skyburnbright was unstarred

Theoutlet
03/03/09

@Skyburnbright: "b) Hardware with very few games"

That doesn't seem accurate for any console this generation.
Reply

Theoutlet was starred Theoutlet was unstarred

VEX
03/03/09

@mr-crowley:

Go away XBOT. Does M$ pay you to troll on Kotaku. It is appalling you have not been banned from Kotaku yet.

Everyone look at mr-crowley's comment history before taking him seriously EVER.

@KillerBee: @Skyburnbright:

The PS3 has over 100 something console EXCLUSIVES. I'm talking about retail games. Now if you take into account PSN games and multiplatform titles, your bound to find at least 20 titles you'd like to play.

If you don't manage to find games for your PS3, it's all YOUR fault not the system's. And if you buy all your multiplatform games for the Xbox360, your obviously going to have less games on the PS3. Talk about xbots.

Here's the list, go find some games:

[en.wikipedia.org]
Reply

VEX was starred VEX was unstarred

KillerBee
03/03/09

@AXATAX: thank you for not linking that stupid PS3 exclusives image that keeps popping up.

I have several exclusives for my PS3. MGS4 (which is easily one of the best games I have played in a while), Uncharted, Valkyria Chronicles (again, awesome game) and Soul Caliber (I had to have Darth Vader). All awesome games and I am glad that I own a PS3 so I can enjoy them. Hell, I even bought Lair for some reason, but I paid $15 for it so I hope I am forgiven.

I will buy God of War III and possibly Gran Turismo 5, but Gran Turisomo: Prologue wasn't exactly great.

That being said, had those games been multi-platform, they would have all been purchased for my 360 without a doubt.
Reply

KillerBee was starred KillerBee was unstarred

NeoAkira
03/03/09

@Skyburnbright: @KillerBee:

You two don't sound like clueless fanboys at all...oh wait...
Reply

NeoAkira was starred NeoAkira was unstarred

DavidJ84
03/04/09

@NeoAkira: In KillerBee's defense, I didn't like Killzone 2 either. I also hated Gears of War. It's entirely possible for people to not like a game without suddenly being a fanboy. Those gritty, generic-feeling shooters don't do it for me regardless of how gorgeous the graphics are or how critically acclaimed it is. Shooters need something unique or an awesome story (or good co-op) to pull me in like Fallout 3 or Left 4 Dead. Otherwise, it's all just scripted event, point, shoot, yawn, repeat. Then again, I had a blast playing 50 Cent: BotS with a friend, so maybe my opinion doesn't matter...
Reply

DavidJ84 was starred DavidJ84 was unstarred

andrewwyatt
03/04/09

@KillerBee: I really don't want to fuel this fire further, but Soulcalibur IV wasn't exactly a PS3 exclusive, and now neither is Vader (Vader is what I'm assuming you were calling exclusive). Vader would still have been a very good reason to buy the PS3 version, though.

So I can state where I stand (and get my own flames ^_^), I own all current-gen platforms except the PS3. I've had a Wii for a while, and recently decided to get a 360 so I could play "real" games. I might have gone with a PS3, but just a little out of my price range. Sony can have my money when Square Enix says that Kingdom Hearts III is PS-exclusive.
Reply

andrewwyatt was starred andrewwyatt was unstarred

TigerKnee
03/04/09

@Andrew Wyatt: Soul Calibur IV was not nearly as good as it could've been imo (played it for ps3 and 360). gameplay seemed too slow. soul calibur for dreamcast and SCII for Gamecube (starring Link) were the best games in the series. Good thing sfiv is off the charts in awesomeness.
Reply

TigerKnee was starred TigerKnee was unstarred

NeoAkira
03/04/09

@DavidJ84:

It's not about his game likes and dislikes it's about his comments about the other consoles. Calling them "dust magnets. I use them to tell me how long it has been since I dusted my home theater."

Is quite stupid. All it does is prove that he wasted money buying something he doesn't want and is now bitching about it to us. In addition to that after having his system break multiple times on him he claims he'll never stop loving the 360? If that isn't blind rabid fanboyism then I don't know what is.
Reply

NeoAkira was starred NeoAkira was unstarred

TheDoomer
03/03/09

In reply to Have Microsoft Stopped Sending Out Boxes For 360 Repairs?
This seems to be the case. Roommate had a 360 die, and no box
Reply

TheDoomer was starred TheDoomer was unstarred

catapult37
03/04/09

I don't understand why all you guys are calling. Just use xbox.microsoft.com and you can set up your repair without the risk of some uninformed call center rep giving you a hard time. My 360 red-ringed two weeks ago, and the decision of "send me a box" vs "provide my own box" was nothing more complicated than a radio button on the service request form.
Reply

catapult37 was starred catapult37 was unstarred

DugDawg
03/04/09

I just sent my Xbox 360 back for repairs a week or so ago, and the rep told me that they no longer send boxes. My friend, whose Xbox died yesterday, was told the same thing.

I asked the customer service rep to receive a new Xbox since I have sent in 6 xbox 360's already. The rep assured me that I would receive an XBox with new hardware, HDMI, etc. Well, I just got it back the other day. As it turns out, the whole back panel of the Xbox 360 they sent me is rusted. I'm considering calling back and pitching a fit.
Reply

DugDawg was starred DugDawg was unstarred

jgw
03/04/09

@catapult37:

Agreed. My two-year-old box died about a month ago, getting them to send me a box online only involved clicking a radio button. They sent back a refurbed Falcon chipset console in three weeks along with a one month Xbox Live Gold subscription extension card.

I know there was a post somewhere where if your box was out of warranty or not RROD, you would be charged $99 for a repair if you used the online form vs $109(?) if you called in. From the comments I'm reading here, it seems like all the people who were denied boxes called in and were told by a rep of the lack of shipping box. Maybe it's policy now to not offer shipping boxes over the phone?
Reply

jgw was starred jgw was unstarred

Earlier discussions Other discussions Show all discussions Show featured discussions only Start a new discussion

SUBSCRIBE TO Kotaku

Login

Reset Password

Register

Submit Your Comment