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robinandtami
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
I got 3%. What's funny is I did actually have a problem streaming on Sunday evening... but it only lasted a few minutes. I tried a couple of different films, an error message popped up. I signed out of Netflix and then logged back in and they played.
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Taggart6: I don't always drink beer, but when I do...
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
Weird..mine only says 2%.
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KaneRobot
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
This is actually impressive. Microsoft should take a lesson from this (I know they won't). When a service goes down, you credit your customers for that same amount of time it was down - and it doesn't hurt to throw in a bonus for the inconvienence. You don't just pawn off some crappy game like Undertow to "make up for it" - that is, unless the time is credited along WITH the free game.
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KaneRobot
09/01/09

shufflemoon - You knew that the people who were right would show up? Congrats.

Heaven forbid we get what we pay for.
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Edited by KaneRobot at 09/01/09 11:48 AM KaneRobot was starred KaneRobot was unstarred

grantanamo
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
To everyone that has ever laughed at me for demanding a credit when a service goes down, FUCK YOU. Netflix = awesome. This is called customer service. It existed about 10 years ago, it was really awesome too. Well done Netflix, this small token has made me consider getting a Netflix subscription (I don't really like watching movies at home and rarely rent, I'm a theater guy.)
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Kobun promoted this comment grantanamo was starred grantanamo was unstarred

Kobun
09/01/09

@grantanamo: There's a difference between a service interruption and planned server maintenance downtime, which you could not comprehend the last time you brought that up.
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grantanamo
09/01/09

@Kobun: I've never brought this up for planned server maintenance. I don't know if you are confusing me with someone else or not, but I understand the difference between planned, and 'oh shit we fucked up'.
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Kobun
09/01/09

@grantanamo: Sorry, I swore you were the one throwing a fit over the planned XBL downtime a few months ago. I figured that's what you were alluding to. :^)
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skaarj
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
2% for me :(
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KillerBee promoted this comment skaarj was starred skaarj was unstarred

KillerBee
09/01/09

@skaarj: Yeah, same here. Lame.

It was nice of them to admit the error and offer something back. I appreciate that.
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shufflemoomin
09/01/09

@KillerBee: Getting more than you're due for a small inconvenience that you likely didn't even experience is lame? Interesting.
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KillerBee promoted this comment shufflemoomin was starred shufflemoomin was unstarred

KillerBee
09/01/09

@shufflemoomin: Lame that some got 3 instead of 2, yes.
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750
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
this is yet another example of why i love netflix. you'd have to call the cable company and spend an hour on the phone to get them to do something like this, but netflix is willing to do it upfront.

as far as the percentage differences, i'm guessing it depends on what plan you have. as far as i'm concerned it's the gesture that counts more than how much change they put back in my pocket.
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(zombie) buddhathing promoted this comment 750 was starred 750 was unstarred

buddhathing
09/01/09

@750: But... but.... it's a percentage... what does it matter what plan you're on? Maybe different regions connect to different servers and were down for varying amounts of time? It makes my head hurt.
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dinga6969
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
A) it was only 3% because it was only down for a portion of 1 day or roughly 3% of the entire month that you pay for B) it was only 3% because they wanted to try to do a quick method to compensate and they knew that a bunch of people would be dishonest and take the 3% whether they used it or not so they didn't refund more. Hooray dishonest people for making people conceited and making prices go up. Thanks for sucking. Ok, rant finished.
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thesircuddles promoted this comment dinga6969 was starred dinga6969 was unstarred

thesircuddles
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
The funniest part about a credit like this is that if they didn't give it, the internet would be on fire with people complaining about an interrupt in service. 'I pay for it so it should always be working, I want a refund for my time lost!'. However after they actually credit you for the time lost, everyone just laughs that they're crediting an amount that is likely equal to the down time in service.

People are funny.
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Edited by thesircuddles at 09/01/09 8:17 AM thesircuddles was starred thesircuddles was unstarred

uglyteradon
09/01/09

@thesircuddles: With something like this I really just appreciated the apology. The credit was a bonus.
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Heliophage
09/01/09

@thesircuddles:

It's good of them to offer it, whether people appreciate it or not. It's a good business practice that should improve consumer confidence in their services, even if only a handful of people were actually upset over having downtime personally.

I honestly didn't notice that it wasn't working, and it still makes me feel warm and fuzzy that they've done a step above 'sorry for the inconvenience.'
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Tenshigure
09/01/09

@thesircuddles: Not really...I mean, I didn't even notice it, just that I suddenly had an e-mail in my mailbox saying they'd offer me a refund.

Netflix is one of the few companies with fantastic "passive" customer service; meaning, I have never had to actually directly contact them through an 800 number of e-mail to get service for broken or lost movies, and have been compensated two times so far in my 2+ years with them for outages out of their control (one of their distribution centres went underwater during a flood last summer, and they still felt the need to refund me 10% of my subscription that month for the 2-day delay!).
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thesircuddles
09/01/09

@uglyteradon: Oh I agree, but most people online tend to not be so logical. Maybe it's just with XBL and WoW downtime that it happens, maybe the Netflix user base is a better crowd.
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Wahrheit
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
3% of 9 dollars a month is 27 cents. (assuming that that is the only cost. Never used Netflix.).

How dreadfully nice of them. That's almost 2 swedish kronor which is almost 2 pieces of bubblegum.

Shouldn't have expected anything though. The more established a service is, the less they care. WoW used to hand out free days to the right and left in the early years for minor disturbances, and nothing nowadays.
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Tenshigure promoted this comment Wahrheit was starred Wahrheit was unstarred

Tenshigure
09/01/09

@Wahrheit: You're complaining about a service you've never used offering a refund you'll never get.

The fact they offered it for something that's not even their primary money-maker (the actual shipment of DVDs) is good customer service.

You're searching to find something to complain about, pure and simple.
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Ur-Lord-Crypy
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
Got the 3% email at about 1am. I have the full streaming, 1 dvd at a time plan in florida if that helps anyone.

Whats great is, I didnt even use Netflix yesterday and still got the credit lol
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Kobun promoted this comment Ur-Lord-Crypy was starred Ur-Lord-Crypy was unstarred

Kobun
09/01/09

@Ur-Lord-Crypy: Weird. I have the 2 DVD plan and only got a 2% offer. So much for the idea that it scales with the service package. It must be a regional thing.
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ZeeBeeEss
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
Netflix is a classy business. One of the most understanding and customer-minded companies I've ever been a patron of. They basically put this offer out on the honor system. I did have a service issue, for about 10 minutes, and didn't think anything of it. I just started playing Batman again.
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Kobun promoted this comment ZeeBeeEss was starred ZeeBeeEss was unstarred

Kobun
09/01/09

@ZeeBeeEss: I love how Netflix will ship out replacement discs immediately by reporting the problem to the site without having to wait for the return of the defective disc. It's not often I get a broken or scratched disc, but I like that my service isn't interrupted much when it does happen.
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Modus_Operandi
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
Mine says 3%. Im guessing it has something to do with the package you have with Netflix.
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PsychoticLad
09/01/09

In reply to Netflix Offers Credit For 360 Service Interrupt
I got a notice for last night too, but it was only for 2%.

We are sorry for the inconvenience this may have caused. If you were unable to instantly watch a movie or TV episode last night via your Xbox, click on this account specific link in the next 7 days to apply your 2% credit on your next billing statement. Credit can only be applied once.
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Kobun
09/01/09

@PsychoticLad: Yep, it's 2%, not 3%. Don't go getting people all riled up over that "lost" dime, Kotaku. :p
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Heliophage
09/01/09

@PsychoticLad: Mine says 3%. Weird.

Different service plans perhaps?
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Edited by Heliophage at 09/01/09 8:07 AM Heliophage was starred Heliophage was unstarred

PsychoticLad
09/01/09

@Heliophage: You may be right. I currently have the two DVDs at a time service.
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Altima NEO
03/30/09

In reply to PSAs You Won't Be Seeing in GI Joe Game
Im pretty sure Hasbro sent a Cease and Desist to Fenslerfilm, the guys who made these spoofs. Pity , they were funny as hell.
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Grinning Colossus
03/27/09

In reply to PSAs You Won't Be Seeing in GI Joe Game
Haha, I remember I found that video after I was watching this:
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thespyderboy
03/27/09

@Dude902: That's hilarious. I've only checked out a few other videos from fortaxreasons, but they're all very funny.
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