I thought we had all reserves picked up, except for things that weren't released yet. We still got one of these calls. Unfortunately, it doesn't say what the missed reserve was on the web page.
That manager is kind of ridiculous -- it's an opportunity to reserve upcoming games. He doesn't have to just lose the pre-order, he can get a new one and even it out.
It always surprises me how many people believe that if they don't pick up a game, they've lost their $5 reserve ... it still belongs to them and they can still use it towards a game, a reserve, or just get their cash back. I applaud GameStop for doing this -- it helps them and it helps the customer.
@jayntampa: What if, say, I reserved Harvest Moon: Magical Melody like 5 years ago so I could get one of the pre-order sheep for a friend, and never got the game.
@Revenge_of_Nekojin: You should be able to, yes ... if it's still in the system. The problem would be that there is a statute of limitations on how long a company needs to legally hold a deposit. Check the store that you ordered it from using the name/number you ordered it with. It could very likely still be there.
@jayntampa: As ridiculous as it is, it's accurate. Let's say I get my one for the day, then someone pulls a reserve, I'm down to zero. It doesn't matter that I successfully got a reservation for the day, it looks like I did nothing. I'd have to get one more res to show a number. One negative means I need two positives.
@Optimistic Prime: No, it doesn't. If I have zero reserves for the day and someone comes in with the notice and says, "I want to cancel my reserve," and the manager goes, "Ok, you know the new Widget game comes with an awesome pre-order bonus, would you like to just transfer it to that? There would be no cost to you." The customer replies, "Oh, ok, sounds good."
You now still have zero reserves ... but it doesn't hurt you, and a good salesperson could use the visit to get another reserve they never would have had before. It's an opportunity ... but, most managers in GameStops are lazy assess who just want to whine.
Think about it -- these are all people who ALREADY reserve games. They're primed to do it, and they understand the value of doing it.
I've managed one, my gf has managed one, I know of what I speak.
Yeah, I was pleasantly surprised when I got off the phone after getting that call (I didn't fill my pre-order of Aion and ODST). I was like, "wow, that's pretty decent of them." Then I realized that GS did something decent, and sacrificed a lamb to stave off the apocalypse.
Seriously though, they're slowly winning me back. I haven't shopped there recently though, so maybe my lightening mood is a result of not dealing with non-working games...
I got a call about some reserve money... I thought I got it back already though, interestingly enough. I felt like I got $5 for free last time I dropped through there, and put it toward Oblivion, since I was already going to get it.
I put my name and phone number in that website and they sent me an email with a printable gift card. Cool, I forgot I even had reserved some games. Like lost money found! :)
Interesting. When I worked at GameStop I once questioned my manager about all that unused credit. "What happens if no one picks up there copy of Halo 2 for years?"
"GameStop gets the money."
"Oh, ok."
That's pretty cool, a gun that shoots an anti gravity ball that incinerates your enemies. I bet if the Insomniac guys got a hold of that they would add 5 more anti gravity balls plus a disco ball so when they get incinerated they dance. Talk about saturday night fever!
04:23 PM
03:16 PM
03:10 PM
Normal, no?
Well, not actually. This GameStop was in Birmingham... in the UK. This was the first instance i've ever known of them being over here.
Any UK Kotakuites know of GameStops over here?
03:05 PM
02:40 PM
It always surprises me how many people believe that if they don't pick up a game, they've lost their $5 reserve ... it still belongs to them and they can still use it towards a game, a reserve, or just get their cash back. I applaud GameStop for doing this -- it helps them and it helps the customer.
03:00 PM
Can I get my monies back!?
03:06 PM
03:08 PM
03:17 PM
You now still have zero reserves ... but it doesn't hurt you, and a good salesperson could use the visit to get another reserve they never would have had before. It's an opportunity ... but, most managers in GameStops are lazy assess who just want to whine.
Think about it -- these are all people who ALREADY reserve games. They're primed to do it, and they understand the value of doing it.
I've managed one, my gf has managed one, I know of what I speak.
02:26 PM
02:26 PM
Seriously though, they're slowly winning me back. I haven't shopped there recently though, so maybe my lightening mood is a result of not dealing with non-working games...
01:48 PM
I don't know. Someone enlighten me.
01:46 PM
01:39 PM
01:29 PM
Still haven't gotten around to doing anything with the $5 either though.
01:26 PM
"GameStop gets the money."
"Oh, ok."
12/12/09
Lets hope this years effort can live up to the trailer from E3 07
[www.gametrailers.com]
So fluid, so many broken promises.
12/12/09
Unfortunately, the full product suffered from an absolutley horrible interface and prolonged loading times.
While a mate and I spent a few fun hours pounding each other with the demo, I only booted up the full game twice.
12/11/09
I know, I know, cheesy comment.