We only ever hear negative things about customer service, because a satisfied customer rarely spends time gushing over their experience on the internet. Commenter KillerIri5h is an exception, raving about his Xbox Live customer service experience in today's Speak Up on Kotaku.

A Chilean woman coping with the devastation wrought by last week's earthquake has looked to games to provide some comfort and normalcy, and a fragile World of Warcraft collectible that somehow managed to survive is her symbol of hope.