<![CDATA[Kotaku: faulty strap]]> http://cache.gawker.com/assets/base/img/thumbs140x140/kotaku.com.png <![CDATA[Kotaku: faulty strap]]> http://kotaku.com/tag/faulty strap http://kotaku.com/tag/faulty strap <![CDATA[ AP: Nintendo "Recalls" 3.2 Million Wii Straps ]]>

Looks like Nintendo, while a bit slow to react, is taking the classy way out of their flimsy Wii strap fiasco.

After staying mum on the issue since launch, the publisher finally admitted they had an issue to the Associated Press and then announced that they are replacing Wii straps for those who would like the peace of mind of knowing that when they play Wii Sports they won't be caving in the front of their $3,000 plasma screen.

The AP reports that the company announced today that they are "recalling" 3.2 million straps for the Wii.

According to the Nintendo site, if you have an original version of the strap you need to complete a form. Once the replacement strap has shipped you will receive an email from the company. They say on the site they expect to start shipping the straps by Dec. 21 and it will take five to nine days for delivery.

I'd love to take credit for this, but since the announcement came about an hour after my call for free replacements, I suspect it was already in the works.

Once more major kudos to Nintendo for handling this properly. I think everyone could learn from how they deal with hardware issues.

Strap Replacement Form

Wii Remote Wrist Strap Replacement Request Form

Nintendo is offering to replace the original version of the wrist straps for the Wii Remote with a newer version. Because Wii consoles shipped starting in early December already utilized the newer version of the strap, you will need to determine which version of the strap you have before ordering a replacement. To view the difference between the original and the new version of the strap, please click here.

If you have an original version of the strap, please complete the form below to get a replacement (also, to ensure you continue to have a fun & safe experience, please read our Safety Information for Playing Wii by clicking here).

Once your replacement wrist strap has shipped, you will receive a confirmation email from Nintendo. We expect to begin shipping replacement straps around December 21st. It will take 5 to 9 days for delivery depending on your location. Please do not contact Nintendo regarding your replacement wrist strap until after that time period has passed.

We apologize for any inconvenience and appreciate your interest in our products.

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Kotaku-222068 Thu, 14 Dec 2006 23:19:02 MST Brian Crecente http://kotaku.com/index.php?op=postcommentfeed&postId=222068&view=rss&microfeed=true
<![CDATA[ Nintendo Responds to Wii Strap Breakage ]]> The story that everyone said wasn't a story has finally grabbed the Associated Press' attention and forced Nintendo to actually comment on the issue.

The straps for Nintendo's Wii remote, it turns out, really are breaking when they shouldn't be.

After issuing a general "calm down" to its customers a week ago, Nintendo Co. has responded by quietly beefing up the controller's fabric wrist strap, spokeswoman Beth Llewelyn said.

And while most executives would cringe if their flagship product suddenly became associated with shattered electronics and the occasional flesh wound, some observers say the lighthearted buzz could deliver a perfect shot of viral marketing.

Yes, that's the best kind of viral marketing, the kind that breaks $3,000 televisions.

While I applaud Nintendo replacing the crappy security straps for newer versions of the Wii. I think it would be nice if they either issues a general recall for the straps or at least offered to send out replacements to those who want them, ala the DS Lite hinge crack.

Remember that? It was another design flaw that people, fans and Nintendo alike, tried to deny for weeks.

OK, I'm done ranting. Back to Elebits.

Wii mishaps lead to busted TVs, injuries [AP]

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Kotaku-222067 Thu, 14 Dec 2006 23:01:57 MST Brian Crecente http://kotaku.com/index.php?op=postcommentfeed&postId=222067&view=rss&microfeed=true