When you have an issue on Steam, you typically send in a report, which Steam Support has to deal with. But one Steam user decided to take their problem to the man in charge of Steam itself, Gabe Newell. And amazingly, Gabe actually took time out of his day to fix the problem.
You've been there before. A spam email pops up in your inbox and it's utter nonsense. A rancid word jambalaya of "Hello dears," a bunch of names you never even knew could be names, and sentences not of this world. Why? Why does anyone do that? Let me explain. With the help of Harry Potter quotes.