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Denver, 1:13 AM
Mon Nov 30
8 posts in the last 24 hours
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10/25/09
10/24/09
[www.cracked.com] #dogordersmicrosoftpoints
10/24/09
Replace "bemused" with "confused and bewildered". Does it make sense to you? It does to me; I'd be pretty confused and bewildered if I found out my dog somehow managed to go on a late-night shopping spree, wouldn't you? ;D #dogordersmicrosoftpoints
10/25/09
10/23/09
Considering the number of fake numbers my son added to my cordless phone by just mashing buttons, I believe it. My wife and I needed to open the instruction booklet due to how unintuitive and lengthly the process is, but my son's button mashing did it repeatedly.
Fortunately, we were able to take that button mashing, and find a more productive outlet for it... #dogordersmicrosoftpoints
10/23/09
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10/24/09
10/23/09
One is amusing, the other is infuriating but brilliant.
Now, most would imagine he would do this by nudging the back power switch. No, my cat does it by standing on the power button for five seconds. #dogordersmicrosoftpoints
10/23/09
10/23/09
While the live points purchase may be somewhat complicated, it's actually trivially easy to purchase the new games on demand.
At the beginning of September, Ghost Recon was purchased on my account, while I was at work. My wife got an email confirming this, and I set about contacting Microsoft to ask for a refund, as it was obviously a mistake. While I was trying to find the correct contact information for this problem, Bioshock was purchased in the same fashion. At this point I was beginning to get pretty annoyed, especially because XBox support apparently doesn't process non-arcade purchases (or they didn't in September), so they were unable to help me. So I removed my credit card from the account. But first I did a little experiment. It turns out that 4 consecutive "A" presses is enough to make a purchase from a newly started console (depending on what Microsoft is highlighting that day). So either my two year old daughter or one of my cats appears to have made two video game purchases. I'm still fighting Microsoft about this (they assumed the account had been hacked, locked it down for literally 5 minutes, and then reported they were unable to find any fraudulent activity).
I know it's an easy excuse, but in my case, I have two pretty big alibis. One, I have an Arcade, and my only storage is provided by one of the soon-to-be-locked out Datel units. I didn't then, and don't now, have enough space to download either game. Two, I had just recently beat Bioshock (as my achievements should show quite obviously).
Now, I'm certainly not blameless in this, as I'm sure I could have locked down the device more thoroughly, but it would be even more trivial for Microsoft to prevent these types of purchases on all consoles. At the least, I know they detect whether the TV is on for HDMI connections, so the fact they allow purchases when the TV is off is a huge oversight.
(Ok, I'm done venting) #dogordersmicrosoftpoints
10/23/09
10/23/09
I don't even own the game. Ugh... #dogordersmicrosoftpoints
10/23/09
I'm sorry but in both cases it's your fault, why should Microsoft be liable for your cats or daughter? I'm pretty sure they're your responsibility... #dogordersmicrosoftpoints
10/23/09
The fact of the matter is, a cat or a two yr old should not be able to purchase a game through accidental button presses. It has nothing to do with being an "irresonpsible parent" and I find it competely unnessecary and callous of you to imply that the orignal poster has somehow neglected their duties. They were at work during the time of the incident, and the child was at home. There isn't anything they could have done. #dogordersmicrosoftpoints
10/24/09
If you actually read my entire post, you will see I removed my credit card from the account, thus ensuring it doesn't happen again. Of course, it also ensures I won't ever buy anything through XBox live again. Which pisses my wife off to no end, as she loves Rock Band. :(
Also, I'm not claiming Microsoft is liable for anything. No one is being sued for damages here. I'm simply insisting that there was no valid purchase agreement for the items in question, as neither my cats nor two year old have the legal standing to make such an agreement.
To flesh out the communication of the saga a little bit more:
- In early September I called XBox Live support. They could not see the transactions, and suggested that perhaps the purchases were processed through another MS department (but they couldn't tell me which one).
- In late September I emailed MSN online purchasing support. They responded with a number to call. Upon calling that number, I was told I would need to call XBox Live support (despite my email explaining my problem exactly).
- In early October I called XBox Live support yet again, and escalated twice, until I finally found someone who could view these transactions. I was told a fraud investigation would take place, and I would be contacted through email as it went on.
- Last week, I got an email saying my account was being locked down for a fraud investigation.
- Literally 5 minutes later, I got another email saying the investigation was complete, there was no finding of fraud, and the account was unlocked. I was given a ticket number and a web page form to fill out if I wanted to re-open the issue.
- I filled out said form, quoting said ticket number, and again requested a refund.
- Yesterday, I received an email saying they couldn't respond to my request over email, and that I would have to call in.
All told, I have spent several hours on the phone with Microsoft, and another hour or two writing emails to them. My core issue at this point has more to do with how they have handled my problem, then the circumstances of the problem itself. The amount of my time I've wasted on this (not counting the ranting I'm doing here), is worth more than I paid for the console in the first place. #dogordersmicrosoftpoints
10/27/09
That said, I can agree that it's WAY to easy to purchase stuff from Live, especially in comparison to most modern day "secure" sites we use all the time. #dogordersmicrosoftpoints
10/23/09
I mean, we had just left it running and someone had already aimed it at me, but still... #dogordersmicrosoftpoints
10/23/09
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10/23/09
#Canineandgames
My dogs won't even let me play my damn games for longer the 10 minutes. I have to tire them out and feed them before prolonged game sessions or else their noses are forever buried in my forearm.
*edit*- Multiple tabs are multiple failures.
10/23/09
-2 PS2 controllers (wires cut off)
-2 Component cables
-2 Play and charge Cable (360)
-1 pair of nike dunks
-1 Gucci Tie
-2 Kenneth cole belts
-25 Dunnys (series 1 and 2)
problem was she always found a way to fuck shit up even tho we hid everything. #dogordersmicrosoftpoints