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Customer Service

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guitar hero iii

Activision Now Offering Refunds For GHIII Wii

So you bought Guitar Hero III on Wii, you got it home, and found out it only played in mono. Urgh. From there, things only got worse. Well, if you're jack of the whole fiasco, Activision are now offering you the chance to hit the big shiny red button on the whole sorry mess and bail out. If you visit the company's support page you're now given the option of a full refund for your purchase, which you can then take, return to your nearest gaming store and buy a game that doesn't give you months of customer support drama.
Guitar Hero® III Wii Refund [Activision]

8:30 PM on Fri Feb 22 2008
By Luke Plunkett
6,652 views, 64 comments

Latest by computerwizard23: I actually just got an email from gamestop (on friday) saying that that Wii and PS3 stand-alone guitars will be available on 2/28. Also, the price will be $69.99. Here's the link to check it out. [www.gamestop.com] more »

customer service

Busted BioShock Big Daddy Buyers Rejoice!

When word broke that many of the Big Daddy figures included with the limited edition version of 2K Games' BioShock shipped damaged, the publisher did its best to make good on addressing the problem. Simply register your complaint, return your busted Big Daddy, then wait patiently for your replacement and complimentary printed art book. A six- to eight-week process, I'm sure.

Today, those afflicted with borked Big Daddy syndrome were delighted to learn that 2K will not require gamers to return their Big Daddies (with Battle Damage!), noting that constant watch of the mail carrier is all that is now required. 2K wrote to its customers: "In the next two weeks, we will begin shipping out a single package containing both the replacement figurine and the art book to customers who enrolled in the program by November 12th. There will be no return box or need to return the broken figurine to our attention."

Your old Big Daddy can therefor be used for rooftop parachuting experiments and the creation of a wide variety of dioramas.

3:40 PM on Tue Nov 20 2007
By Michael McWhertor
2,321 views, 29 comments

customer service?

The MS Customer Service Horror Show

I've heard of (and had myself) some truly terrible experiences with customer service, but nothing comes close to Speaker Ender's from achieve360points.com. If you are not familiar with it, achieve360points.com is a website that lists the various achievements that can be garnered by playing various Xbox games and they do an excellent job. Not only that, but these are true, dyed in the wool Xbox fans who are giving the system a ton of free advertisement with their website and have sung Xbox's praises from here to the end of the internet.

Speaker Ender has posted an article on said website detailing his excruciatingly frustrating experiences with MS customer service through 1-800-4MY-XBOX. This poor guy has endured a long laundry list of terrible treatment including losing over $300 of XBL content, going through three red ringed Xboxes and even being hung up on twice by a Tier 2 MS customer service agent. Take a look at this list that tallies up everything he's been through so far in the last two months...

More »

10:00 AM on Sat Oct 13 2007
By fdemarco
26,139 views, 247 comments

Latest by gadgetfanatic: @TheSonicGamer:Yes! more »

customer service

Live Call to EB Customer Service Ends in Toothgritting

In an extremely irritating live recording of a call from what sounds like a radio show to the EB GameStop customer support phone center, some galoot harangues a hapless phonemonkey about Hawaii's $50 trade-in policy. Which, while kinda outrageous, does not warrant the ill treatment of some $8-per-hour shmuck. More »

7:20 PM on Wed Sep 20 2006
By egauger
265 views, 18 comments

customer service

IGN Just Lost One Tough Customer

In a world where IGN hides your credit card information from you, automatically sets your account to auto-renew, and nothing is as it seems...one man must face incredible odds to cancel his account, protect his money, and make things right. More »

3:40 PM on Fri Sep 8 2006
By egauger
669 views, 32 comments

xbox

Consumerist Needs Help Fixing XBox

If Kotaku is the charming, sexy ubermensch of the Gawker network, our brother site The Consumerist is the absorbed yet still sentient fetus that was cut from our side, pickled in brine and stuffed on a jar on our trophy shelf. More »

12:40 PM on Wed May 3 2006
By brownlee
238 views, 2 comments

360

Cheap Ass Gamer's 360 CS Nightmare

Over at Cheap Ass Gamer, there's a frightening portent of what you can expect if your 360 ever dies on you under warranty. It's a horror story: Microsoft's blubbering CS department responds to a broken 360 issue by first claiming the customer should buy more accessories. When they ask the customer to send his 360 in, it goes missing in the mail. But after Microsoft finally receives the system, they send the customer back a Core 360 package instead of the Premium 360 he sent in! And when the proper 360 arrives, it's not fixed after all! More »

9:40 AM on Thu Apr 20 2006
By brownlee
148 views, 15 comments

Latest by D: Nintendo may not save children, but they have a long reputation for having the best customer service of the current three. (and sega back in the day) I see all I need to in the warrenty perioids. Nintendo systems have a more »

How to: Return Your Xbox 360 to Microsoft Vigilant Kotaku reader, David, sent us this photocopy of a photocopy of the instructions on how to return your Xbox 360 to Microsoft (once you've gone through the Microsoft-mandated channels). David's story is after the jump.

3 comments