<![CDATA[Kotaku: Service]]> http://cache.kotaku.com/assets/base/img/thumbs140x140/kotaku.com.png <![CDATA[Kotaku: Service]]> http://kotaku.com/tag/service http://kotaku.com/tag/service <![CDATA[The Day That Xbox Live Customer Service Cared]]> We only ever hear negative things about customer service, because a satisfied customer rarely spends time gushing over their experience on the internet. Commenter KillerIri5h is an exception, raving about his Xbox Live customer service experience in today's Speak Up on Kotaku. More »
]]> http://kotaku.com/index.php?op=postcommentfeed&postId=5802221&view=rss&microfeed=true <![CDATA[The Happy Cloud Speeds Up Video Game Downloads, But is Faster Better?]]> Within a minute of logging into my trial account at games-on-demand service The Happy Cloud I was playing the full PC version of LEGO Batman. "Instant gratification" is a phrase the company likes to toss about, and it certainly fits the bill. More »
]]> http://kotaku.com/index.php?op=postcommentfeed&postId=5800007&view=rss&microfeed=true <![CDATA[Xbox LIVE Celebrates A Bumpy Holiday]]> According to a few reports we've spotted on the web, some Xbox LIVE users had difficulty connecting to the service (while others claimed complete outages) during and around December 25th. We wrote Microsoft's own Larry "Major Nelson" Hryb regarding the issue, along with an inquiry whether or not a lighter holiday-celebrating LIVE maintenance staff may have had difficulty handling new users. Hyrb responded:
...LIVE was never completely offline. We did have some spotty issues over the weekend, but the XOC (Xbox Operations Center) was fully staffed (as it always is 24/7/365) and they addressed the issue as quickly as they could.
And then Hyrb wondered silently*, "It was freaking Christmas for Christ's sake! Don't these people have lives???" More »
]]> http://kotaku.com/index.php?op=postcommentfeed&postId=337651&view=rss&microfeed=true <![CDATA[Xbox 360 Back In The House]]>
Sunday at 7:00pm, my Xbox 360 made its way back from the Microsoft repair center in Fukushima, Japan after it crapped out earlier this month. That makes roughly 13 days it took to tune up my 360 and get it back to me. Since I didn't get any sort of email/phone call/etc from Microsoft, I called up support on Friday afternoon. The man I spoke with said it took about ten days to service the console. It did take a little longer, but to Microsoft's credit, the machine was messengered to me on the weekend. Not to beat a dead horse, but what I'm wondering: How does that correspond with repair service elsewhere? Interested to know, really. So hit us up in the comments. Brian Ashcraft More »
]]> http://kotaku.com/index.php?op=postcommentfeed&postId=230317&view=rss&microfeed=true <![CDATA[Xbox 360s Still Dying, Customer Service Still Crap]]>
I convinced my dad to buy my older brother an Xbox 360 earlier this year for his birthday. More »
]]> http://kotaku.com/index.php?op=postcommentfeed&postId=222843&view=rss&microfeed=true <![CDATA[Pac-Man, Galaga Rocking GameTap]]> GameTap sent our an update today. The Turner online gaming service now boasts 300 games and original programming. New games are added weekly. For example, January's big new titles were Prince of Persia 2: The Shadow and the Flame, Prince of Persia: The Sands of Time, Tomb Raider 3: Adventures of Lara Croft, Myst III: Exile, and Golden Axe III. More »
]]> http://kotaku.com/index.php?op=postcommentfeed&postId=152970&view=rss&microfeed=true <![CDATA[Gametap Screenshots]]> Turner, the company not the commie marrying cowboy, was kind enough to send along some screenshots of Gametap. They announced Tuesday that the monthly download game service for the PC would run a mere $15. More »
]]> http://kotaku.com/index.php?op=postcommentfeed&postId=118830&view=rss&microfeed=true <![CDATA[GameTap Game Download Service Price Set]]> GameTap, the broadband entertainment network, will run $14.95 a month, according to Turner Broadcast System. The company also said they all of their subscribers will get a two-week free trial to check out the network. More »
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