Needless to say, they got smart and helped me pick a bike that was reasonably priced and not too fast.
We, the internet are now in the same position I put my parents in. If we don't offer some way to fix this, if we ONLY reject the attempts to protect IP holders (as we have done historically) then we'll have no say in the HOW. SOmeone, a resonsible organization needs to offer SOMETHING to address piracy or else we'll get this kind of draconian law. We need to either offer something better or get ready to get bent over.
I'll disagree that Paul acted "like a dick" with his short response. You're reading "dick" into it. Just like Paul was reading into Daves email something that wasn't there (personal aggression).
"Bullies never take the first swing. They look for a pretext that justifies one."
Dave gave this pretext with his wording that came off as personally aggressive (and IMO whiny). Saying "YOU HAVE MY MONEY INTEREST FREE!" is a good example. Paul hasn't personally had his money. And at the same time. of course the company has his money interest free. It's a preorder. Does ANYONE pay interest to customers who preorder because they're holding their money? Of course not. The mere mention of interest payments sounds whiney to me. Like "I should be paid interest, this is an outrage!".
Dude. It's a controller. It's late. Yes. that sucks. Yes, it's frustrating. But it is what it is.
Saying "you this" and "you that" in a personally accusatory fashion when he's really talking about the company at large is not a good way to get your frustration across. Whether or not that frustration is justified is irrelevant.
Again, I don't think you really comprehend what "moral of the story" actually means. It doesn't mean some absolute undeniable truth. It means "what lesson is taught by the events of the story". And nothing in the story points one to some ultimate truth that douchery is stupid (although it certainly is). What it points to is that douchery can lead to a massive retaliation and that one needs to take that into account in advance. You never know where that retaliation might come from and ultimately it might come from someone who has alot more ability to be punitive. And to that end, does it even matter why someone is or is not a douche when it comes to a customer service rep? I personally don't care why a customer service rep is respectful to me. Do you think people who wait tables are super nice simply because they're friendly individuals or do you think they're nice because their tips depend on it? Do you still tip when a server is really nice? Or do you quiz them to make sure they're actually a nice person rather than doing it for the tips? That's a rhetorical question.
Was Paul dismissive? Sure? Did he give tragically bad customer service? Probably.
Does Dave come off as whiney (and he also kind of threatens to cancel his order which, in the context of the personal wording he uses, can be taken as an act of aggression)?
"I noticed the updated info on the webpage, and I don’t understand why there is absolutely no benefit given to those like me who have already ordered, and paid their money. You’ve had my money interest free for nearly two months, yet now ANY new order will get $10 off….meaning I should just cancel my order for 2 controllers, get my money back, then re-order. "
Notice he says " YOU'VE had my money interest free for nearly two months". The fact is that Paul, "you" most definitely has NOT had his money. This type of quasi-aggression comes off as personal even if it's not meant to be (he means the company). In any case, it comes off as whiney and aggressive. The guy pre-ordered and now he wants a better deal. Fair enough, but his response was not the best. He then goes on to threaten cancellation which is not a good way to get someone to give a positive response.
So, THEN Paul crosses the line from being a derelict employee into the realm of the douche and responds in an even more immature fashion (by a factor of 1000) and the problem is officially out of control. Paul was not forthcoming with information, Dave got whiney about something out of Pauls control and then Paul went all douchey. That's how I see it.
And I agree about the story getting out. Notice I said, the ends justify the means. That translates to "the outcome" is worth all the trouble. The outcome being that this tool got fired.
And I never said the moral of this story is don't be a douche because you might get caught. Those are YOUR words. I don't care about getting caught. That's not the point or the moral at all. I said, don't be a douche because you never know who might be in a position to hit you back. This story has nothing to do with the moral you mention "dont be a douche because being a douche is stupid". How does this story prove that? Is it true? Sure, but this story doesn't demonstrate that moral at all. A moral of a story isn't simply "whats right or true" its what the story shows through how it played out.
If you jump off a diving board doing a risky stunt and hit your head, the moral of story might be to be more careful or to avoid unnecessary risks. The moral of the story would not be that if you don't jump off a diving board you'll never get hurt jumping off a diving board. Is it true? Sure, but that doesn't make it the moral of the story. In the story we're talking about, the lesson to be learned is that you need to be aware that your words might go further than you intend, regardless of if you're being a douche. To say "don't be a douche" is a no-brainer but this story is more nuanced than that IMO.
1. Dave is whiney.
2. Paul is a complete douche and makes it personal attacking/insulting Dave.
3. Dave retaliates and includes Krahulik.
4. Krahulik goes thermo nuclear.
Is anyone "right" in this? Probably not. But the end kind of justified the means IMO.
Moral of the story: Don't be a douche because you don't know who you might be getting schooled by.
Oh, and Pauls wife and kids SHOULD NEVER enter into the equation. Anyone involving them is a pitiful asshat.