"This whole thing reminds me of my time as a support technician at D-Link.
God, I really hated that job.
We were told to do our best not to RMA a product, instead tell the customer to firmware update the unit or some other crap measure - basically for a well known hardware issue.
It was common practise not to give the customers what they were entitled to, just to keep the costs down."
qubique commented on The MS Customer Service Horror Show
http://kotaku.com/310539/qubique commented on Flash As A Viable First-Person Shooter Platform?
http://kotaku.com/308273/