Big time comic and game scribe Paul Jenkins, who adapted comic book The Darkness for cross-platform gaming, hates on cut-scenes. His two cents:

We should ... try to get rid of those movie-style cut scenes because they force you to interact differently with a game you've previously been playing — turning it into a film, rather than a videogame.

Then what the heck would Square Enix do? Personally, excessive cut scenes don't bother me because I can take a break. Long load screens, now those do bother me. Jenkins explains how the developers were tackling that with The Darkness:

...one of the ideas to overcome the problems of load screens was to have a character delivering a monologue to hide the fact the game was loading a new level. The monologues are important because they move the story along in what would normally be dead time for most games. I think all developers should be working to get rid of load screens.

Clever use of what is usually dead time in games. Brian Ashcraft

Jenkins Hates Cut Scenes [Spong]