Vigilant Kotaku reader, David, sent us this photocopy of a photocopy of the instructions on how to return your Xbox 360 to Microsoft (once you've gone through the Microsoft-mandated channels). David's story is after the jump.

"Attached is the photocopy of a photocopy of a photocopy that Microsoft sent me along with an empty cardboard box. It's instructions for packing up and returning my buggy xbox360. :(

I had a 360 pre-ordered from EBGames since August. Received it the first day. And have since gotten it to crash on every game I've run through it at least once. It's the full freeze-up thing, where you need to do a hard reset. Def not related to heat. The biggest crashers are Madden and Perfect Dark Zero. But I've had Kameo, PGR3, CoD2, and King Kong go down. Tiger Woods was the most stable, but even that hung once or twice.

After calling 1800-4-myxbox and getting thru to a polite agent in 2 minutes I was actually quite pleased with customer service. Until they told me to remove the hdd and "try and make it crash." Thankfully, Madden crashed within running 3 offensive plays so I could quickly call microsoft back and let them know that the hdd wasn't the issue and they wasted more of my time. So they sent me an empty box with the instructions (which was supposed to come in 1 day but took 2)...BUT they forgot the return packing slip. So now my xbox360 is in a cardboard box and I have to wait another day or 2 for the freaking shipping slip...and then wait "5 business days" (which at first wasn't a big deal) to get my repaired/new box.

Anyways, just wanted to share my personal experience of what it takes to return a buggy xbox. Its a process that has become more annoying every day, as most customer support is."

Doesn't really sound like a horror story, hope you get a replacement box quickly, David.

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